Publications

Publications

Filter Results: (291) Arrow Down

Show Results For

← Page 12 of 291 Results →
Sort by

Are you looking for?

→Search All HBS Web
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

Underhill. "If I go to a Web site that's hard to read because it's got funky type face, and I can't get service when I call, well, that's a problem." And many stores post signs with print far too small for many of their... View Details
Keywords: by Richard Bierck; Retail
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

oversee the outcomes. A development plan should be prepared for each person to provide the varied experiences required if they are chosen, with opportunities to shine in different roles and exposure to the external challenges they would... View Details
Keywords: by Bill George
  • 10 Jul 2017
  • Op-Ed

Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details
Keywords: by Benjamin G. Edelman; Food & Beverage; Air Transportation; Retail; Service
  • 30 Jan 2018
  • First Look

January 30, 2018

historically, only government-subsidized products have achieved widespread adoption. A recent contractual innovation, which links insurance payouts to realized weather rather than farmer indemnity, has spurred substantial research in the past decade. This review begins... View Details
Keywords: Sean Silverthorne
  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

creating the final versions. Some companies even base their business model on co-production; Build-a-Bear stores allow consumers to create personalized teddy bears. "With the growth of customizable technology, there is an appreciation of... View Details
Keywords: by Carmen Nobel; Education; Health
  • 04 Aug 2009
  • First Look

First Look: August 4

stores of a large retailer, I find that increasing the amount of labor at a store is associated with an increase in profitability through its impact on conformance quality but not its impact on service... View Details
Keywords: Martha Lagace
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

Immigration: A Survey Authors:Sari Pekkala Kerr, William R. Kerr Abstract This paper surveys recent empirical studies on the economic impacts of immigration. Particular emphasis is given to the experiences of Northern Europe and... View Details
Keywords: Sean Silverthorne
  • 18 Feb 2015
  • First Look

First Look: February 18

http://www.pearsonhighered.com/educator/product/Managerial-Accounting-Decision-Making-and-Motivating-Performance/9780137024872.page February 2015 Rajiv Lal Retail Revolution: Will Your Brick & Mortar Store Survive? By: Lal, Rajiv,... View Details
Keywords: Sean Silverthorne
  • 16 Feb 2016
  • First Look

February 16, 2016

forthcoming Journal of Financial Economics Who Neglects Risk? Investor Experience and the Credit Boom By: Chernenko, Sergey, Samuel Gregory Hanson, and Adi Sunderam Abstract—Many have argued that overoptimistic thinking on the part of... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2002
  • Research & Ideas

A Litmus Test for Entrepreneurs

Pujals included an eating space in his store and experimented with the dining area's size and décor. Ultimately, he discovered that a small, spartan dining room was good enough. Pujals also found it was... View Details
Keywords: by Walter Kuemmerle
  • 01 Jul 2019
  • What Do You Think?

Are Super Stretch Goals Only for the Very Young?

standards, the fix would have added too much weight (in the form of stored chemicals) to the vehicle. One answer was to develop software that automatically turned off the noise reducer during emission testing. It was tempting, but... View Details
Keywords: by James Heskett
  • 03 May 2016
  • First Look

First Look, May 3, 2016

Overwhelming evidence and experience shows, however, that most companies are unable to transfer employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2015
  • First Look

First Look: January 20

to have higher academic achievement and experience greater acceptance by their peers in adolescence. Despite this positive influence on educational outcomes, it is still unclear why some children are more prosocial than others in school.... View Details
Keywords: Sean Silverthorne
  • 25 Mar 2014
  • First Look

First Look: March 25

  Publications August 2013 Palgrave Macmillan The Political Economy of Empire in the Early Modern World By: Reinert, Sophus A., and Pernille Røge, eds. Abstract—This volume recasts our understanding of the practical and theoretical foundations and dynamic View Details
Keywords: Sean Silverthorne
  • 18 Oct 2018
  • Research & Ideas

How to Use Free Shipping as a Competitive Weapon

there is room available for merchants to experiment with different value combinations. "Contingent free shipping magnifies the effectiveness of a promotion" To help online sellers understand the complex relationship between... View Details
Keywords: by Kristen Senz; Retail
  • 31 Jul 2012
  • First Look

First Look: July 31

Authors:Diwas KC, Bradley R. Staats, and Francesca Gino Abstract Learning from past experience is central to an organization's adaptation and survival. A key dimension of prior experience is whether an... View Details
Keywords: Carmen Nobel
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

clothes at a retailer, or checking into a flight at an airport-and in which NCR software would register the transactions, securely store and process the data, and use the transaction information to help NCR customers efficiently manage... View Details
Keywords: Sean Silverthorne
  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

finding homes for dogs and vice versa. The Wagaroo website describes the company as “a team of fun humans with years of dog experience and a desire to create a healthier, happier marketplace for matching dogs and people.” “We can help... View Details
Keywords: by Carmen Nobel; Retail
  • 27 Jan 2015
  • First Look

First Look: January 27

psychological discomfort of dissonance. Similarly, physically cleansing oneself eliminated the relationship between inauthenticity and prosocial compensation. Finally, we demonstrated additional evidence for discriminant validity: these effects were not driven by... View Details
Keywords: Sean Silverthorne
  • 22 Dec 2015
  • First Look

December 22, 2015

Robert S. Kaplan, Katelyn Brinegar, Nicole Bassoff, H. Benjamin Harvey, James A. Brink, and Anand Prabhakar Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50229 Racial Discrimination in the Sharing Economy: Evidence... View Details
Keywords: Carmen Nobel

Are you looking for?

→Search All HBS Web