Step Processes - Publications - Faculty & Research

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

steps could help most R&D-centric companies: Create recall recovery teams. A specialized group of managers with deep knowledge about a company’s products and the recall process might keep a company from... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

models cannot predict. COVID-19 events deliver surprises daily to many organizations, so the decision-making process that responds to rapid change is as important as the decision itself. Agile leaders promote a move in mindsets that... View Details

Keywords: by Sean Silverthorne

05 Jul 2006
What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

intelligence, IQ, personality, values, and experience A demonstration of executive intelligence must lie in the demonstrable ability to act and execute." Paul Jackson took us to the next step in commenting, "Once defined, how do... View Details

Keywords: by James Heskett

26 Mar 2006
Research & Ideas

The Office of Strategy Management

causes of this disconnect between strategy and performance. We have learned that most organizations do not have a strategy execution process. Many have strategic plans, but no coherent approach to manage the execution of those plans. Consequently, many key management... View Details

Keywords: by Martha Lagace

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

across merchandizing, store operations, and segment owners, senior leadership at Best Buy saw to it that the entire organization embraced an outside-in approach. Q: How long does this process generally take? And what are the benchmarks of... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

04 Dec 2019
Book

Creating the Experimentation Organization

a process of five steps by which companies can effectively scale experimentation, using an alphabetical mnemonic: Awareness, Belief, Commitment, Diffusion, Embeddedness. The five stages of creating an... View Details

Keywords: by Michael Blanding

17 Mar 2015
First Look

First Look: March 17

their strategy? How should Aegon Asset Management include the integration of EGS factors in its investment processes and engagement with portfolio companies? What should the next step be? Purchase this case:... View Details

Keywords: Sean Silverthorne

18 Jun 2024
Research & Ideas

Industrial Decarbonization: Confronting the Hard Challenges of Cement

Cities like Cairo; Chongqing, China; Delhi; and Kinshasa, Congo are experiencing population explosions accompanied by unprecedented demand for homes, offices, factories, and infrastructure. In the United States, the Biden Administration’s policy-driven infrastructure... View Details

Keywords: by by Janelle Conaway; Green Technology; Energy; Industrial Products; Manufacturing

04 Sep 2018
First Look

New Research and Ideas, September 4, 2018

an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details

Keywords: Dina Gerdeman

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

budget to influencer marketing. Overall, Zhang hopes the research will encourage marketers to “take a step back” when measuring success. They should look beyond easy clicks to consider influencer reputation as part of their advertising... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

30 Oct 2012
First Look

First Look: October 30

draft FY 2010 plans that together added up to firm-wide revenues of only $53 million, a growth rate of negative 10.2%. The preceding years of rapid growth had been successful but challenging, and a thorough review of the firm's culture, systems, structure, and View Details

Keywords: Sean Silverthorne

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

the overall objectives of the firm in relation to customers, investors, and regulators. Now people are chosen to step into these roles and the organization is set in motion. What will happen in real time? Once on the job, the bonding... View Details

Keywords: by Paul Lawrence & Nitin Nohria

02 Mar 2010
First Look

First Look: March 2

with these historical accounts. This paper, by examining the resource allocation process closely, identifies a specific set of circumstances in which intervention by top management is critical to a firm's ability to adopt new ways of... View Details

Keywords: Martha Lagace

01 Feb 2022
Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

changed. Venture capitalists often ask an entrepreneur seeking funding, “What’s the exit?” For example, a sale to another firm or public offering of the stock might be an exit. A Corporate Explorer should ask the same question and think about the series of View Details

Keywords: by Lane Lambert

11 Apr 2012
Research & Ideas

The High Risks of Short-Term Management

investor base. For example, adoption of integrated reporting could be a step in this direction. Integrated reporting provides a holistic picture of the business describing the economic, environmental, and social performance of the... View Details

Keywords: by Sean Silverthorne; Financial Services

16 Aug 2022
Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

begging to have the opportunity to re-engage. Rigorously evaluate the quality and capacity of your senior team and take advantage of the extraordinary executive talent looking for new homes and more promising pastures. 3. Make process... View Details

Keywords: by Jeffrey Bussgang

11 Apr 2011
Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

scale up the business until they have product market fit [PMF], a magical event—more easily recognized in retrospect than in the moment—when they finally have a solution that matches the problem," Eisenmann says. "And after you have that solution you can... View Details

Keywords: by Carmen Nobel; Technology; Computer

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

corrective action. Is there any way to find out earlier whether you're on the right track? There is indeed. The trick, we believe, is to periodically assess the decision-making process, even as it is under way. Scholars now have considerable evidence showing that a... View Details

Keywords: by David A. Garvin & Michael A. Roberto

15 Mar 2022
Research & Ideas

This Workplace Certification Made Already Safe Companies Even Safer

New research finds that companies that took steps to meet an international safety standard further improved their working conditions after adoption, logging 20 percent fewer cases of illness and injury than non-certified firms. The... View Details

Keywords: by Rachel Layne

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

Sloan, who not only were interested in leadership by virtue of having practiced it, but also had the ability to step back from everyday responsibilities of the firm and to think about leadership conceptually and developmentally. Q: Pop... View Details

Keywords: by Martha Lagace; Education

Publications