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  • All HBS Web  (485)
    • News  (84)
    • Research  (336)
    • Events  (3)
    • Multimedia  (1)
  • Faculty Publications  (151)
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  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

Red Cross. They should be listened to for counsel in scenario planning before the next natural nightmare hits. . . ." Nikhil Zaveri proposed that ". . . there should be training and development of citizens by the government,... View Details
Keywords: by James Heskett
  • 05 Dec 2012
  • What Do You Think?

Should Managers Bother Listening to Predictions?

information and assumptions went into the process, and to know how susceptible the conclusion is to small changes." Referring to an example of Royal Dutch Shell's early scenario planning efforts, Hugh Quick volunteered that "I... View Details
Keywords: by James Heskett
  • 06 Nov 2019
  • Op-Ed

Torched Planet: The Business Case to Reinvent Almost Everything

The world is. on. fire. The Earth is burning. We only have a little time to arrest climate change, and if we fail to do so the consequences will be both dire and irreversible. We have the technology and the resources to fix things, if we want to. We even have a... View Details
Keywords: by Rebecca Henderson; Energy
  • 03 Mar 2014
  • Research & Ideas

Facebook’s Future

maybe a US-based open source venture, will step in and grab that territory. And there is much to grab, with the world population soaring to 8 billion people by 2024. But if Facebook does get it right, it can easily grab half that population. Is this an optimistic View Details
Keywords: by Mikolaj Piskorski
  • 06 Nov 2012
  • Op-Ed

Stop Talking About the Weather and Do Something: Three Ways to Finance Sustainable Cities

The wrath of Hurricane Sandy has illuminated a fundamental question: How do we ensure that our cities are resilient in the face of inevitable future disasters? A destroyed city is not a sustainable city. I'm making the case that it's time to stop complaining about... View Details
Keywords: by John Macomber; Construction; Real Estate; Energy; Utilities
  • 11 Jun 2001
  • Research & Ideas

E-Commerce Unplugged

behavior. Good examples of such companies are leaders in the consumer packaged-goods industry such as Coca-Cola, PepsiCo, Procter & Gamble and Kraft Foods—or retail organizations such as Wal-Mart and Best Buy. Consider the following hypothetical View Details
Keywords: by Nitin Nohria & Marty Leestma
  • 07 Dec 2011
  • Research & Ideas

Are Creative People More Dishonest?

various ethically questionable work behaviors such as "take home office supplies from work" and "inflate your business expense report." Respondents also evaluated scenarios describing a hypothetical person who has the... View Details
Keywords: by Carmen Nobel; Advertising
  • 01 Jul 2002
  • Research & Ideas

What it Takes to Lead Through Turmoil

curiosity. The emphasis is on learning and discussion, less on making decisions. They set up executive programs, task teams, and scenario rehearsals, all with an eye toward evaluating the new environment. In phase two, leaders question... View Details
Keywords: by Sean Silverthorne
  • 01 May 2020
  • In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

about the importance of government effectiveness, the need for scenario planning, and the importance in investing in more resilient infrastructure—steps that would help all of us be better prepared for pandemics and climate change.... View Details
Keywords: by Danielle Kost
  • 20 Aug 2024
  • Book

Why Competing With Tech Giants Requires Finding Your Own Edge

building each ecosystem, Ping An developed scenarios first, built traffic, generated revenue, and eventually hoped to make profit. After building the ecosystems, the company also hoped to use those ecosystems to grow its financial... View Details
Keywords: by Feng Zhu; Technology; Information Technology
  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

another, the need “to do extreme scenario planning and take out loans as precautions to boost the balance sheet.” One CEO mentioned that this was complicated by a distrust of government data on health and the economy, thus requiring... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 10 Dec 2013
  • First Look

First Look: December 10

time and markets. Specifically, we build a model in which two firms that differ in their capabilities enter sequentially into two markets with different potentials for profit. The model is solved using game theory under three learning View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

everywhere—instead of getting bogged down in long-term planning for scenarios that are not likely to emerge. This article first appeared under the title The Secret Sauce of the Service Sector on the Harvard Business School website. View Details
Keywords: by Jim Aisner; Retail
  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

more vehicles than they can sell and—unable to make money from new cars—turn to service and trade-ins to eke out margins. And at the bottom of the chain are customers trapped in high-pressure negotiations for a car that isn't the exact model they want. That's the grim... View Details
Keywords: by Sean Silverthorne
  • 07 Oct 2013
  • Research & Ideas

The Case for Combating Climate Change with Nuclear Power and Fracking

Robert Hargraves, an energy policy instructor at Dartmouth College, which forecasts a hypothetical but startling scenario for the world's electricity consumption. [Click the image to see the slide.]"Even if we were capable of cutting US... View Details
Keywords: by Carmen Nobel; Energy; Utilities
  • 13 Mar 2019
  • Research & Ideas

Ignore This Advice at Your Own Peril

rejected could be a knock to their egos. Resentful feelings emerged in one study where participants were asked to imagine they gave career advice to a colleague. The participants whose advice was ignored in this scenario were... View Details
Keywords: by Dina Gerdeman
  • 15 Feb 2012
  • Op-Ed

Occupy Wall Street Protestors Have a Point

the future of the global market system. In keeping with the School's learning model, we provided participants with a "case"—this one consisting of the World Bank's scenario for global economic progress, looking toward 2030.... View Details
Keywords: by Joseph L. Bower, Herman B. Leonard & Lynn S. Paine
  • 09 May 2011
  • Research & Ideas

Moving From Bean Counter to Game Changer

describe risk, encouraging a unified organizational view. “The risk management function was getting incorporated into more and more firm-wide debates that were really important for management.” The chief risk director also implemented new practices including View Details
Keywords: by Kim Girard; Banking
  • 12 Oct 1999
  • Research & Ideas

Rapid Response: Inside the Retailing Revolution

get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers. Today, this View Details
Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 21 Sep 2011
  • Research & Ideas

Gender and Competition: What Companies Need to Know

2011, using cooperative and competitive scenarios in which participants performed both a verbal and a math test at Harvard Business School's Computer Lab for Experimental Research. Each participant was given a pseudonym, with women... View Details
Keywords: by Kim Girard
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