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Show Results For
- All HBS Web
(319)
- News (126)
- Research (116)
- Events (4)
- Multimedia (17)
- Faculty Publications (78)
- Profile
Anna King
market under the tutelage of Professor Rob Kaplan, a former vice chairman of Goldman Sachs. Through the Hospitality & Travel Club, she has met one-on-one with "very high-profile, very impressive" CEOs in the industry. To... View Details
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- 01 Dec 2017
- News
Alumni and Faculty Books for December 2017
created a powerful framework every type of business can use to connect analytic power, business practices, and human dynamics in ways that can transform what is currently possible. After On: A Novel of Silicon Valley by Rob Reid (MBA... View Details
- Student-Profile
Hummy Song
advisor Rob Huckman starting the day I arrived on campus. This was a very helpful and productive way to explore my areas of interest and learn from an incredible mentor. Having an ongoing research project also helped me get a lot out of... View Details
- 01 Apr 1998
- News
Professor Ramchandran Jaikumar Remembered
country and abroad. His premature death has robbed us of a world-class scholar and a valued friend and colleague." Professor Marshall Fisher of the Wharton School of the University of Pennsylvania, who worked closely with Jaikumar for... View Details
- January 8, 2016
- Article
When You’ve Made Enough Money to Cause Family Tension
By: Josh Baron, Rob Lachenauer and Diane Coutu
This article discusses the transition successful business founders face when moving from intense business focus to managing significant wealth in their "Second Act." It highlights the shift towards creating a family enterprise, requiring shared financial... View Details
Keywords: Wealth; Family Business; Management Succession; Transition; Family and Family Relationships
Baron, Josh, Rob Lachenauer, and Diane Coutu. "When You’ve Made Enough Money to Cause Family Tension." Harvard Business Review (website) (January 8, 2016).
- 03 Mar 2003
- Research & Ideas
The Basics of Consumer Marketing in Asia
consumerswould buy anything on the Internet.— Hiroshi Mikitani of Rakuten Brands also tend to be highly localized. "You may find one brand very popular in Beijing and not be able to find it in Guangzhou at all," he said. Rob... View Details
Keywords: by Julie Jette
- Web
Leading a Family Business - Course Catalog
Benetton/Edizione Carvajal S.A COFRA/C&A J.M. Huber Market Basket Milo’s Tea Pentland Brands White Castle The core text for the course will be Harvard Business Review’s Family Business Handbook , written by Josh Baron and Rob Lachenauer.... View Details
- Web
Venture Capital and Private Equity - Course Catalog
and Krzysztof Kulig) Interline (Mike Grebe) Johnson Media (Kevin D. Johnson) KKR (Raj Agrawal, Joseph Bae, Rob Lewin) Lone Star (André Collin) Luminate Capital Partners (Hollie Haynes) NextView (Rob Go) Oaktree (Raj Makam) Owl Capital... View Details
- 01 Jun 2014
- News
In My Humble Opinion: Jan Swartz (MBA 1996)
SWARTZ: Captaining a global brand through the high seas (photo by Susan J. Young) SWARTZ: Captaining a global brand through the high seas (photo by Susan J. Young) Growing up in Houston, Jan Swartz (MBA 1996) was one of millions of viewers who regularly tuned into The... View Details
- November 2006
- Article
Find Your Sweet Spot
By: Rob Markey, Gerard Du Toit and James Allen
Charged with extending their unit’s product lines and boosting top-line growth over the next three years, product managers at one global consumer goods company wanted to identify the most attractive customer segments to target and how best to reach them. So they turned... View Details
Markey, Rob, Gerard Du Toit, and James Allen. "Find Your Sweet Spot." Harvard Management Update 11, no. 11 (November 2006): 3–6.
- 01 Oct 1996
- News
Sherman Baldwin: Leadership under Fire
Winston Churchill's observation that "nothing in life is so exhilarating as to be shot at without result." He also had to concern himself with midair refuelings with huge airborne tankers and with battling even the slightest case of vertigo, an affliction that could... View Details
Keywords: James E. Aisner
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
Alumni Books Smarter Together: How Communities Are Shaping the Next Revolution in Business By Rob Bernshteyn (MBA 2001) Greenleaf Book Group Press Driving value today requires information. Lots of information. Most of us are becoming good... View Details
Keywords: Margie Kelley
- 19 Nov 2015
- Blog Post
What to Expect During Your Second Year at HBS
EC’s get to create our own mini-courses, so to speak, called independent projects. You can consult for specific companies or create your own curriculum with the supervision of a faculty advisor. I took on two independent projects in my final year. In my first semester,... View Details
- 10 Oct 2005
- Research & Ideas
Corporate Responsibility and the Environment: What is the Right Thing To Do?
School. We asked Vietor to discuss some of the findings in this e-mail interview. Manda Salls: What inspired you and your colleagues to write this book? Richard Vietor: Rob had some financial support for looking at CSR, and we got more... View Details
Keywords: by Manda Salls
- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of... View Details
Keywords: by James Heskett
- 13 Nov 2020
- News
Faculty Focus Their Research on COVID-19 Issues
Harvard and beyond—to offer insights, strategies, and best practices.” — Gary Pisano Harry E. Figgie Jr. Professor of Business Administration Senior Associate Dean for Faculty Development Research Highlights How the Pandemic Might Change US Health Care View Details
- 2008
- Other Unpublished Work
The Producing Manager: A Double-Barreled Role
By: John J. Gabarro, Thomas J. DeLong and Rob Lees
Keywords: Management