Publications

Web

Privacy Policy & Legal Info | HBS Online

password with anyone. RETENTION OF YOUR INFORMATION The length of time for which we retain information depends on the purposes for which we collected and used it, requirements of applicable laws, the amount, nature, and sensitivity of the... View Details

November 2020 (Revised February 2021)
Case

Integrating Beam Suntory (A)

By: David G. Fubini, Rawi Abdelal and David Lane

The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion purchase price, and relied on... View Details

Keywords: Family Business; Communication; Borrowing and Debt; Globalization; Corporate Governance; Governing and Advisory Boards; Retention; Leadership; Supply Chain; Organizational Structure; Ownership; Relationships; Conflict and Resolution; Integration; Value Creation; Food and Beverage Industry; Japan; United States; Chicago

Web

Harvard Business School

public and public charter high school student college enrollment rate and establishing DC-CAP as a national leader in college retention research and practice. Reginald Van Lee MBA 1984 Reginald Van Lee is a philanthropist, arts advocate,... View Details

August 2023
Case

Beamery: Using Skills and AI to Modernize HR

By: Boris Groysberg, Alexis Lefort, Susan Pinckney and Carolina Bartunek

Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management industry View Details

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

Web

3.9 Annual Notice: Higher Education Opportunity Act | MBA

HBS Consumer Information In addition to school-specific consumer information, there is also information about Federal Student Loans and Harvard's retention and graduation rates on these Federal websites: Term & Conditions for Federal... View Details

November 1990
Teaching Note

Cole National Corp.: Turnover, Teaching Note

By: Frank V. Cespedes

Keywords: Retention

1999
Tool

Retaining Valued Employees: A Module in the Harvard Business School Press ManageMentor Program

By: James Waldroop and Timothy Butler

Keywords: Retention

21 Nov 2011
Lessons from the Classroom

The New Challenge of Leading Financial Firms

acquisition, development, and retention is a key topic for financial firms that Groysberg raises in his new book, Chasing Stars: the fact that stars often suffer a decrease in performance when they move from one firm to another. Too... View Details

Keywords: by Carmen Nobel; Financial Services

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

individuals identified as likely to defect. The tricky part comes in figuring out exactly who should be targeted. “You have to look at the net profitability of the retention campaign” Sunil Gupta, the Edward W. Carter Professor of... View Details

Keywords: by Dina Gerdeman; Retail; Service

08 May 2006
Lessons from the Classroom

Writing the Case for Public School Reform

retention since the end of World War II," says Thomas. It was assumed then that applicants for a teaching position didn't want to do anything else, or that they didn't have many other options, conditions that clearly don't hold in... View Details

Keywords: by Julia Hanna; Education

Web

Grupo Argos S.A.

Investing in Talent Development Drives Global Growth, Employee Retention div class="shim15"/> "HBS has an outstanding tradition of educating leaders. It also has the reputation, knowledge, and methodology that we consider to be the best."... View Details

01 Mar 2006
News

Back to School

resources department from a paper-pushing backwater to an entity that is strategically incorporated into the district’s overall mission. “One observation that we made early in PELP is that school systems have essentially not changed their personnel practices around... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Elementary and Secondary Schools; Educational Services

Howard Schultz

Not only did Schultz foresee that a large-scale coffee shop chain was a lucrative business, but he maintained Starbucks lead through a combination of customer and employee satisfaction plans. Schultz’s plan to offer part-time employees stock options and health benefits... View Details

Keywords: Restaurants & Lodging

11 Jul 2011
Research & Ideas

Non-competes Push Talent Away

Several years ago, on his first day of work at a Boston-based speech-recognition software company, Matt Marx's new employer surprised him with a non-compete agreement. The terms stated that if Marx left the company, he couldn't work anywhere else in the industry for... View Details

Keywords: by Carmen Nobel; Technology

Web

Consumer Information | MBA

Disabilities Career and Professional Development Drug and Alcohol Prevention Retention and Graduation Rates Campus Security Fire Safety Student Records Policy (FERPA) University Wide Consumer Information View Details

September – October 1999
Article

Job Sculpting: The Art of Retaining Your Best People

By: Timothy Butler and James Waldroop

Keywords: Retention; Jobs and Positions

Find at Harvard

November 2001
Supplement

An Interview with Heidi Roizen

By: Kathleen L. McGinn

Heidi Roizen being interviewed by MBA students, talks about the design to explore the theoretical and practical aspects of network development and maintenance. She focuses on the concept of an egocentric and personal network. View Details

Keywords: Design; Retention; Networks; Theory