Retailing - Publications - Faculty & Research

The Value of Descriptive Analytics: Evidence from Online Retailers - Marketing Science

Does the adoption of descriptive analytics impact online retailer performance, and if so, how? We use the synthetic difference-in-differences method to analyze the staggered adoption of a retail analytics dashboard by more than 1,500 e-commerce websites, and we... View Details

07 May 2014
News

Hopscotch Acquires Online School Supplies Retailer SkoolShop

Keywords: Retail Trade

April 2021
Case

Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In October 2018, fashion, wellness, and beauty retailer Sylvarella implemented a Buy Online, Pickup in Store (BOPS) program in an attempt to counteract a sales decline. While BOPS had the potential to meet customer expectations for a seamless order and fulfillment... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Retail Industry; Retail Industry; United States; Canada

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Article

Case Study: Can Retailers Win Back Shoppers Who Browse then Buy Online?

By: Thales S. Teixeira and Sunil Gupta

This case study discusses the options that brick-and-mortar retailers can use to combat the negative consequences of 'showrooming.' View Details

Keywords: Showrooming; E-commerce; Retail Industry

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June 2019 (Revised November 2019)
Supplement

JD: Envisioning the Future of Retail (B)

By: Feng Zhu and Shirley Sun

Supplements the (A) case. View Details

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May 1986
Case

U.S. Retail Coffee Market (A), Software Case

By: Benson P. Shapiro

Keywords: Food and Beverage Industry; United States

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Article

Execution: The Missing Link in Retail Operations

By: Ananth Raman, Nicole DeHoratius and Zeynep Ton

Keywords: Sales

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12 Sep 2012
News

Changing Food Practices in Retail Settings (Podcast)

04 May 2021
News

Best Buy: How Human Connection Saved a Failing Retailer

13 May 2021
News

Paying with Cash? Retailers Must Take Your Dollars in These States

01 Oct 1996
News

Uhlmann Award Winners Focus on French Retailer

(Belarus), all members of the MBA Class of 1996 and students in Professor Ray A. Goldberg's Agribusiness Management Research elective, conducted a study of Carrefour, the French mass-market food retailing giant. Founded in 1959 by two... View Details

29 Jul 2013

HBS Retail & Luxury Goods Sector Webinar

This online information session will highlight the resources available to students coming from or who are interested in pursuing a career in the Retail & Luxury Goods sector. There will be a brief presentation followed by a panel... View Details

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

ablokhin SUMMING UP Is the Amazon Organization Losing Its Ability to Learn? There was little sympathy for Amazon’s loss of online retail market share at the outset of the current global pandemic among respondents to this month’s column.... View Details

Keywords: by James Heskett; Retail

August 2008 (Revised March 2010)
Case

Finland's S Group: Competing with a Cooperative Approach to Retail

By: Ramon Casadesus-Masanell, Tarun Khanna, Samuli Skurnik and Jordan Mitchell

The case looks at the two dominant Finnish retailers: S Group and Kesko. S Group is a customer-owned cooperative, which has a unique holding structure whereby 1.7 million residents (or 70 percent of Finnish households) own 22 regional cooperatives. In turn, the... View Details

Keywords: Business Model; Cooperative Ownership; Public Ownership; Competitive Advantage; Retail Industry; Finland

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02 Mar 2016
Blog Post

HBS FIELD - A Sneak Peek Into Retail

preliminary work before traveling to the market. My global partner was an Istanbul, Turkey based retailer with several hundred locations in Turkey that wanted to make its retail experience more appealing to... View Details

Keywords: Consumer Products / Retail

29 Jun 2021

Women in Industry Series: Retail & Consumer Goods

Please join faculty member Dr. Jill Avery as she moderates a panel of HBS women making a difference in the retail and consumer goods space. Learn about their experiences and how HBS has played a role in their journeys. View Details

02 Mar 2017
News

Panelists Explore the Changing Role of Space in the Retail Industry

July 1991 (Revised June 1992)
Case

Retail Promotional Pricing: When Is a Sale Really a Sale? (A)

Addresses the controversy that surrounds highly promotional retail pricing referred to as "high-low pricing" by the trade. High-low pricing involves setting prices at an initially high level for a brief period of time, then discounting off the so-called "regular" or... View Details

Keywords: Courts and Trials; Price; Ethics; Consumer Behavior; Product Marketing; Retail Industry; Colorado

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