Retail Banks - Publications - Faculty & Research

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

clients with supply chain solutions. With five distribution centers and three logistics warehouses, and over 1,000 employees, Logistics previously managed more than 50 outbound orders per day to refill stores and retail locations for its... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

Teaching Interest

Overview

Globalization and Emerging Markets (Elective Course) The world order has changed significantly in the last two decades. The influence of western-style varieties of capitalism has been challenged by new forms of capitalism that rely less on private enterprise and on the... View Details

01 Jun 1998
News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As... View Details

Keywords: Eileen K. McCluskey

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

Career Coach

Andrea Kimmel

banking prior to HBS and then led to consumer and retail brand marketing and finally to the start-up she began in the childcare industry in 2011 which she has grown to 2 locations and soon to be a franchise.... View Details

Keywords: Investment Banking; Investment Banking; Investment Banking; Investment Banking; Investment Banking

15 May 2012
News

Finally Finding the Right Fit

Heffernan: From one who's tried on many hats, a tip of the cap to HBS. Photo courtesy Andrew Heffernan As a young man in Dublin, Ireland, Andrew Heffernan (MBA 2006) worked in a variety of summer jobs with the family business, the country’s largest retailer. But View Details

Keywords: fashion; apparel; Apparel Manufacturing; Manufacturing

01 Dec 2015
News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank account. Taking advantage of... View Details

Keywords: Erin Peterson

September 1999 (Revised April 2001)
Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry

Citation

Find at Harvard

09 Feb 2017
Blog Post

Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)

and cross-brand initiatives across Williams-Sonoma’s iconic eight-brand portfolio. I joined WSI after a few years in management consulting, where I managed projects across my firm’s retail and technology portfolios, and pre-MBA roles in... View Details

Keywords: Consumer Products / Retail

26 Jun 2019
Research & Ideas

Why the US-China Tariff Standoff Hurts American Companies More

down in May. He teamed with prominent economists to study price data from June 2018—the month before the trade war began—to early 2019. Their work combines import and export prices at the US border, collected by the Bureau of Labor Statistics, with View Details

Keywords: by Danielle Kost; Retail; Retail; Retail

29 Oct 2000
Research & Ideas

Building a Powerful Prestige Brand

advantage. Most of these retailers allowed consumers to buy on credit. Many, such as Marshall Field's, issued a store charge card to good customers. Charge cards and other possibilities for buying cosmetics on credit were particularly... View Details

Keywords: by Nancy F. Koehn; Retail; Retail; Retail

14 Aug 2019
Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern View Details

Keywords: by Sean Silverthorne

Web

Lehman Brothers - Introduction | Baker Library | Bloomberg Center | Harvard Business School

banking and financial advisory services for corporations, the government, and private individuals, and consistently showed foresight in its ability to recognize the potential of emerging industries, from View Details

Charles E. Mitchell

Under Mitchell’s presidency, National City Bank was converted into a modern retail banking organization and a world-wide banking empire with... View Details

Keywords: Finance

27 Sep 2024
Research & Ideas

Charting 'Cheapflation': How Budget Brands Got So Pricey

of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details

Keywords: by Ana Elena Azpúrua

31 Aug 2010
First Look

First Look: August 31

Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity. The Private Equity Advantage: Leveraged Buyout Firms and Relationship View Details

Keywords: Sean Silverthorne

Profile

Samantha Ernst

in investment banking with J.P. Morgan, Samantha found her calling in retail. “I grew up with Women’s Wear Daily in my house,” she says. “My mother graduated from the Fashion Institute of Technology. I always suspected View Details

07 Nov 2007
Op-Ed

How Marketing Hype Hurt Boeing and Apple

and brand-building can boost stock prices by raising customer and investor expectations. But the penalties for not delivering on marketing promises are fast becoming as significant as not meeting quarterly earnings targets. Boeing had View Details

Keywords: by John Quelch; Aerospace; Consumer Products

01 Dec 2018
News

Evergreen Business

countryside, of yelling ‘Timberrrr!’ as daddy cuts down a tree.” It’s the same impulse that led Kok to buy the farm in 1980. A former EPA chief economist who now heads the investment banking firm Johan Hekelaar, Kok was looking for a... View Details

Keywords: Jen McFarland Flint

01 Oct 2000
News

Internet Tsunami

had operating profits of $1.9 million on sales of $4 million. Mikitani, formerly a banker at the Industrial Bank of Japan, became a man with a mission after attending HBS: He founded Rakuten, he told the magazine, because "I wanted to set... View Details

Keywords: Nonstore Retailers; Nonstore Retailers

Publications