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- All HBS Web (463)
- Faculty Publications (107)
Show Results For
- All HBS Web (463)
- Faculty Publications (107)
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As... View Details
Keywords: Eileen K. McCluskey
- September 1999 (Revised April 2001)
- Case
Credit Suisse (A) (Abridged)
By: W. Earl Sasser and William E. Fulmer
Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details
Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (A) (Abridged)." Harvard Business School Case 800-154, September 1999. (Revised April 2001.)
- 15 May 2012
- News
Finally Finding the Right Fit
Heffernan: From one who's tried on many hats, a tip of the cap to HBS. Photo courtesy Andrew Heffernan As a young man in Dublin, Ireland, Andrew Heffernan (MBA 2006) worked in a variety of summer jobs with the family business, the country’s largest retailer. But View Details
- Career Coach
Andrea Kimmel
banking prior to HBS and then led to consumer and retail brand marketing and finally to the start-up she began in the childcare industry in 2011 which she has grown to 2 locations and soon to be a franchise.... View Details
- 01 Dec 2015
- News
Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?
Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank account. Taking advantage of... View Details
Keywords: Erin Peterson
- 26 Jun 2019
- Research & Ideas
Why the US-China Tariff Standoff Hurts American Companies More
down in May. He teamed with prominent economists to study price data from June 2018—the month before the trade war began—to early 2019. Their work combines import and export prices at the US border, collected by the Bureau of Labor Statistics, with View Details
Charles E. Mitchell
Under Mitchell’s presidency, National City Bank was converted into a modern retail banking organization and a world-wide banking empire with... View Details
Keywords: Finance
- 09 Feb 2017
- Blog Post
Alumni: Where Are They Now? Featuring: Anddria Varnado (Clack-Rogers)
and cross-brand initiatives across Williams-Sonoma’s iconic eight-brand portfolio. I joined WSI after a few years in management consulting, where I managed projects across my firm’s retail and technology portfolios, and pre-MBA roles in... View Details
Keywords: Consumer Products / Retail
- Career Coach
Ryan Kennedy
Fellowship. Ryan also worked at a social enterprise that offers mortgages and retail banking for low-income populations in the U.S. Ryan started his career at Bain & Company, which included an... View Details
- 02 May 2017
- First Look
First Look at New Research: May 2, 2017
Louis T. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52575 The Cross Section of Bank Value By: Egan, Mark, Stefan Lewellen, and Adi Sunderam Abstract—We study the determinants of value... View Details
Keywords: Carmen Nobel
- 14 Aug 2019
- Sharpening Your Skills
The Manager's Guide to Leveraging Disruption
booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern View Details
Keywords: by Sean Silverthorne
- 27 Sep 2024
- Research & Ideas
Charting 'Cheapflation': How Budget Brands Got So Pricey
of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details
Keywords: by Ana Elena Azpúrua
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details
Keywords: Sean Silverthorne
- Profile
Samantha Ernst
in investment banking with J.P. Morgan, Samantha found her calling in retail. “I grew up with Women’s Wear Daily in my house,” she says. “My mother graduated from the Fashion Institute of Technology. I always suspected View Details
- 01 Sep 2024
- News
Net Positive
to launch a six-team professional league in January, with games broadcasted on ESPN. “We intentionally designed this league to be community-up,” notes Gao, who has worked at numerous retail brands, including Lululemon, where she saw the... View Details
Keywords: Julia Hanna
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
Olson argued. "It became the dominant, unquestioned view," Trumbull says. Olson's beliefs have been popular with both liberals and conservatives, he observes. Liberals routinely believe that big banks and corporations control government... View Details
Keywords: by Kim Girard
- 14 Oct 2014
- First Look
First Look: October 14
October 2014 Review of Financial Studies Money Creation and the Shadow Banking System By: Sunderam, Adi Abstract—Many explanations for the rapid growth of the shadow banking system in the mid-2000s focus on... View Details
Keywords: Sean Silverthorne
- 01 Jun 1996
- News
Capitalist Revolutions Analyzed in MBA "Foundations" Course
born in the first industrial revolution in England has survived for two hundred years. Another case, on Southland Corporation and Seven-Eleven Japan, examines retailing in the third industrial revolution in two very different... View Details
Keywords: Susan Young
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details
Keywords: by Martha Lagace
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
joining Teach for America or law school, and then ultimately management consulting after college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the View Details
Keywords: Consumer Products / Retail