Restaurant Industry - Publications - Faculty & Research

Arthur Schleifer

Keywords: insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry; insurance industry

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

joining the family business, but had no idea that I'd be asked to assume responsibility for the overall business. When I went off to school, early on, the business was an industrial feeding business with lots of these trucks that went... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

John W. Marriott

Marriott built the fastest growing, most diversified and most profitable lodging company in the United States. By 1964, it had approximately $85 million in annual sales with 122 units in 14 states. Its business lines included 73 View Details

Keywords: Restaurants & Lodging

01 Dec 2009
News

One Man Crime Wave

attended the Wharton School before completing his undergraduate studies as a business major at Syracuse University. In March 1937, while he was a student at Syracuse, “a tall, willowy blonde” (as one biographer described her) walked into the View Details

Keywords: Garry Emmons; fiction writing; Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

20 Jan 2023
News

Free Spirits

choice, now that startups like Tilden and the titans of the beverage industry are taking a fresh look at what a NA beverage can be and making use of new innovations in brewing technology. Low-alcohol beer has been around as long as humans... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for employees diagnosed with... View Details

Keywords: by Jill Avery and Richard Edelman

01 Feb 2002
News

It's academic. (Not!)

Wasserman. "They have a lot of senior people at the top and very few junior people below them. Several other industries that started out that way - such as investment banking and consulting - have evolved into big, pyramid-shaped... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Oct 2002
News

What's Cookin'

from the Class of 1977 interviewed for this article, Fox came to the restaurant industry by an indirect path, but now finds himself completely immersed in its unique complexities and rewards. The National... View Details

Keywords: Hanna, Julia

25 Aug 2022
News

Vision: To Go-Go

industry is hard,” she says. “You need tons of money to get started. Almost all restaurants go broke after the first year. And very few people get beyond one or two locations.” Azuero was intrigued, yet it... View Details

Keywords: Alexander Gelfand; entrepreneurship; foodtech; startup; Latin America

01 Sep 2009
News

From Bytes to Bites

in the food world are just several of the demands that have kept Thomas engaged in her new career. “Crisis management is the norm in the restaurant business,” she notes. “That doesn’t work for me because I was trained as an View Details

Keywords: Julia Hanna; Food Services and Drinking Places; Hospitality; Management of Companies and Enterprises; Management

01 Mar 2006
News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

upscale, premium desserts to the masses. Elevator pitch: Finale is an upscale dessert-focused restaurant concept that provides people with an alternative to bars or coffee shops, where they can enjoy a sensational dessert experience. Our... View Details

Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality

15 Dec 2020
Research & Ideas

The Unspoken Messages of COVID-19 Restrictions

fact, Harvard University research suggests that reopening restaurants last spring, shortly after the pandemic’s first wave, may have led some people to assume that eating out was safe—despite the now-documented links between indoor dining... View Details

Keywords: by Danielle Kost; Food & Beverage

17 Dec 2015
News

Conducting Research That Influences Practice

Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details

Fast Answer

FIELD Global Immersion Resources: Kenya

keywords in search (ex: beauty India, or restaurants china). Search tips: use concise keywords. Go to "Analysis" section for full industry reports. Also helpful: the "Consumer Lifestyles... View Details

Fast Answer

FIELD Global Immersion Resources: Thailand

restaurants China). Search tips: use concise keywords. Go to "Analysis" section for full industry reports; Go to "Consumers" section to brows reports on consumer lifestyles, or... View Details

Fast Answer

FIELD Global Immersion Resources: Peru

restaurants china). Search tips: use concise keywords. Go to "Analysis" section for full industry reports. Also helpful: the "Consumer Lifestyles in X" reports... View Details

18 Jul 2018
News

Ensuring HBS Remains a Dynamic Community

Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) Rebecca Sumner Lien (MBA 1993) (photo by Genevieve Shiffrar) A part-time job at a Roy Rogers restaurant first introduced Rebecca Sumner Lien to business. “I was fascinated by... View Details

Fast Answer

FIELD Global Immersion Resources: Ghana