Recognition - Publications - Faculty & Research

28 Oct 2001
What Do You Think?

What Can We Expect in the Other War?

things that talented managers seek: exciting work, personal development, a balanced lifestyle, a great company, and recognition and rewards for individual contributions. It is a war led by top management, but carried out at all levels in... View Details

Keywords: by James Heskett

02 Jul 2001
What Do You Think?

Built to Last or Bought to Sell?

ultimate measure of performance is total return to the investor. There is passing reference to the fact that, without new thinking, this philosophy can be tough on employees (and one might add communities). There is recognition that... View Details

Keywords: by James Heskett

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

to actually mobilizing the resources required to stop it. We term this the "RPM process": recognition, prioritization, mobilization. Failure at any of these three stages will leave a company vulnerable to potentially devastating predictable surprises. Lapses... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

22 Aug 2012
Research & Ideas

Advertising: It’s Not ‘Mad Men’ Anymore

recognition system was essentially dismantled in 1956 with a consent decree signed by the trade associations involved in administering the system. But nothing much changed. As Silk, Mohammad Arzaghi, Ernst R. Berndt, and James C. Davis... View Details

Keywords: by Michael Blanding; Advertising

06 Jun 2013
Op-Ed

How to Do Away with the Dangers of Outsourcing

fire- and building-safety improvements in Bangladesh is an important first step—and a vital recognition of responsibility, especially given the reluctance of so many garment-factory owners in Bangladesh to make necessary changes on their... View Details

Keywords: by Ranjay Gulati; Manufacturing; Apparel & Accessories; Fashion

09 Jul 2008
Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order delivery rather... View Details

Keywords: by John Quelch; Retail

25 Jul 2011
Research & Ideas

How Disruptive Innovation is Remaking the University

rethink the entire traditional higher education model. Private universities without national recognition and large endowments are at great financial risk. So are public universities, even prestigious ones such as the University of... View Details

Keywords: by Clayton M. Christensen & Henry J. Eyring; Education

03 Mar 2010
What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

"best places to work" both in the U.S. and the U.K., is related positively to economic performance. Further, intrinsic rewards, such as capable colleagues and recognition for good work, play a larger role in worker satisfaction... View Details

Keywords: by Jim Heskett

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

its annual recognition of best performing CEOs in the world. Kost: What does it take to build a culture of health at companies today? Edmondson and Koh: First and foremost, CEOs and other C-suite leaders must make an explicit commitment... View Details

Keywords: by Danielle Kost; Health

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

Harvard Business School Case 119-029 Revenue Recognition at HBP In early 2014, Paul Bills, CFO of Harvard Business Publishing (HBP), sat down with David Wan, the company’s CEO, to discuss budget preparations for the coming year. Bills... View Details

Keywords: Dina Gerdeman

08 Apr 2015
What Do You Think?

Are Technology Companies Ripe for Disruption?

the comments was a recognition of the role that even "nice to have" versus "need to have" innovations play in the evolution of high tech products. Joe Schmid pondered a world without such innovation. "The... View Details

Keywords: by James Heskett; Computer; Technology

02 Nov 2020
What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

level the consumer seems to benefit What are the downsides for consumers?: no choice in platform content feed from ‘preferred’ sources, personal information, and pattern recognition issues to name a few. So governance and policy settings... View Details

Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service

24 May 2004
Research & Ideas

The Watsons: IBM’s Troubled Legacy

organization is in recognition of the part played by art in industry and its importance to industry in broadening the horizons of culture and influencing the needs and desires of the people of every country. Whatever that might mean. This... View Details

Keywords: by Richard S. Tedlow

25 Aug 2009
First Look

First Look: August 25

over how aggressively the company should try to grow, and those fights are threatening to derail Lynx's recent success. Purchase this supplement: http://cb.hbsp.harvard.edu/cb/product/810029-PDF-ENG Wareham SC Systems, Inc. Harvard Business School Case 110-015 CFO... View Details

Keywords: Martha Lagace

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

double bind: if she says no, she's not a team player; if she says yes, she's that much further from her goals. Some solutions and perspectives of the audience were these: Jane should decline. It is a heavy responsibility that will bring her little if any View Details

Keywords: by Martha Lagace

03 May 2016
First Look

First Look, May 3, 2016

and reduces employees' unemployment risk, thereby reducing firms' upward earnings management incentives. Consistent with the hypothesis, we find a significant reduction in abnormal accruals, increased recognition of special items and... View Details

Keywords: Sean Silverthorne

29 Sep 2003
Research & Ideas

Pride Goeth Before a Profit

gets done." He makes sure that employees are recognized for their ideas within the department during small recognition ceremonies, like a quarterly lunch. And when appropriate, he nominates them for greater honors, such as Aetna's... View Details

Keywords: by Theodore Kinni

02 Sep 2016
Op-Ed

The Twitter Election

earned (i.e free) media coverage; name recognition is not an issue. He draws much larger and more enthusiastic crowds than Clinton, which may impress television viewing audiences. He is increasingly combining scripted policy statements... View Details

Keywords: by John Quelch and Thales Teixeira

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

habits are changing with the coronavirus pandemic one they leave Amazon, they may be reluctant to return.” “Bac” expressed the following concern: “Amazon better worry about its relationship with law enforcement and facial recognition... View Details

Keywords: by James Heskett; Retail

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

sector. Marco Solari suggests that the "government role should be to dismantle too much concentration of power." Stephen Basikoti says governments can be more "proactive in their monitoring activities." Here there is View Details

Keywords: by Jim Heskett; Energy; Utilities

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