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  • All HBS Web  (4,926)
    • People  (23)
    • News  (1,818)
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    • Events  (8)
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  • January 2017
  • Teaching Note

Transition at DataCo?

By: Frank V. Cespedes
The founder of a data analytics company has several issues with his key business developer, an early hire who has been instrumental in building the firm. The DataCo case study illustrates a common situation in entrepreneurial ventures: an early sales hire does well but... View Details
Keywords: Sales Management; Selling; Entrepreneurial Ventures; Performance Management; Professional Services; Salesforce Management; Sales; Marketing; Performance; Consulting Industry; United States; France
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Cespedes, Frank V. "Transition at DataCo?" Harvard Business School Teaching Note 817-096, January 2017.
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

system to an entirely new level," he warns. But Moss has a fix: The federal government should slap tough new regulations on all firms that pose "systemic risk" —the risk that a failure of one institution could wreak havoc across the... View Details
Keywords: by Roger Thompson; Financial Services; Financial Services
  • Research Summary

The Role of the Internet in Enhancing Service and Reducing Cost

Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details

    The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms

    Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage... View Details
    • Fast Answer

    HBS Course: Starting a Private Investment Firm

    What resources are recommended for this course? Suggested Resources Private Equity - Funds, Firms, Transactions, etc. Pitchbook
    Information on companies, deals, funds, investors and... 
    View Details
    • 2025
    • Article

    Educating Students and Professionals on the Business Implications of Climate Change

    By: Michael W. Toffel
    As climate change poses unprecedented challenges and opportunities, the private sector must play a pivotal role in both adaptation and mitigation efforts. This article discusses the new Harvard Business School Online course, Business and Climate Change, designed to... View Details
    Keywords: Climate Impact; Online Courses; Online Education; Decarbonization; Mitigation Policies; Climate Risk; Climate Change; Risk Management; Science; Policy; Business Education; Adaptation
    Citation
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    Toffel, Michael W. "Educating Students and Professionals on the Business Implications of Climate Change." Global Focus: The EFMD Business Magazine 192, no. 2 (2025): 29–32.
    • 1993
    • Chapter

    Management of Risk Capital in Financial Firms

    By: Robert C. Merton and André Perold
    Keywords: Risk Management; Capital; Financial Institutions; Financial Services Industry
    Citation
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    Merton, Robert C., and André Perold. "Management of Risk Capital in Financial Firms." In Financial Services: Perspectives and Challenges, edited by Samuel L. Hayes III, 215–245. Boston, MA: Harvard Business School Press, 1993.
    • 13 Sep 2013
    • HBS Seminar

    Nirupama Rao, NYC Wagner School of Public Service

    • 13 Sep 2013
    • HBS Seminar

    Nirupama Rao, NYU Wagner School of Public Service

    • March 2016 (Revised June 2017)
    • Case

    Transition at DataCo?

    By: Frank V. Cespedes and Carin-Isabel Knoop
    The founder of a data analytics company, Stefan Brecht, has several issues with his key business developer and head of marketing and sales, Tamara Smithson. Smithson, an early hire who had been instrumental in building the firm; operates as an individual contributor;... View Details
    Keywords: Sales Management; Selling; Entrepreneurial Ventures; Performance Management; Professional Services; Salesforce Management; Sales; Marketing; Performance; Consulting Industry; United States; France
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    Cespedes, Frank V., and Carin-Isabel Knoop. "Transition at DataCo?" Harvard Business School Case 816-058, March 2016. (Revised June 2017.)
    • Web

    Managing Service Operations - Course Catalog

    research and field examples from a broad array of industries, including financial services, government, healthcare, hospitality, professional services, restaurants, retail, and transportation. The course is useful for students planning to... View Details
    • 20 Jun 2024
    • News

    Could Insurtech Firm Hippo Weather Climate Change and Disrupt the Insurance Industry?

    • 13 Jun 2024
    • Video

    Could Insurtech Firm Hippo Weather Climate Change and Disrupt the Insurance Industry?

    • fall 1993
    • Article

    Theory of Risk Capital in Financial Firms

    By: Robert C. Merton and André Perold
    Keywords: Theory; Risk and Uncertainty; Capital; Business Ventures; Financial Services Industry
    Citation
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    Merton, Robert C., and André Perold. "Theory of Risk Capital in Financial Firms." Continental Bank Journal of Applied Corporate Finance 6, no. 3 (fall 1993): 16–32.
    • 2013
    • Article

    Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980

    By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
    We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
    Keywords: Conflict of Interests; Financial Reporting; Accounting Audits; Knowledge Dissemination; Quality; Corporate Disclosure; Motivation and Incentives
    Citation
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    Koh, Kevin, Shiva Rajgopal, and Suraj Srinivasan. "Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980." Review of Accounting Studies 18, no. 1 (March 2013): 1–33.
    • 26 Jun 2000
    • Research & Ideas

    What’s an Internet Business Model? Ask a Health Care Professional

    by panelist Andy Slavitt (HBS MBA '93), Founder, President and CEO of Healthallies.com, is an exchange that links patients with local health care providers who offer preferred rates. Services include everything from traditional medical... View Details
    Keywords: by Martha Lagace; Health
    • 2013
    • Working Paper

    Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?

    By: Clarence Lee, E. Ofek and Thomas Steenburgh
    In this paper, we study how firms offering Web services can acquire and develop an active customer base. We focus on two basic questions. First, how does the method of customer acquisition affect the way customers use the service to meet their own needs and to interact... View Details
    Keywords: Customer Engagement; Adoption Routes; Hidden Markov Models; Search; Word-of-Mouth; Digital Media; Customer Relationship Management; Internet and the Web; Mathematical Methods; Consumer Behavior; Entrepreneurship; Marketing Reference Programs; Web Services Industry
    Citation
    Related
    Lee, Clarence, E. Ofek, and Thomas Steenburgh. "Where do the Most Active Customers Originate and How Can Firms Keep Them Engaged?" Working Paper, 2013. (Revise and Resubmit at Management Science.)
    • Research Summary

    Institutions and Human Capital Development in the Indian IT Services Industry

    Una's dissertation research examines how institutional contexts shape human resource practices and human capital development in knowledge intensive industries and their implications for long-term industry development and competitiveness.

    Una uses field,... View Details

    • January 2015 (Revised September 2017)
    • Case

    Omar Selim: Building a Values-Based Asset Management Firm (A)

    By: George Serafeim, Rebecca Henderson and Shannon Gombos
    The sustainable investing market was a recent phenomenon in the first decade of the 21st century. However, an increasing number of investors began to integrated Environmental, Social and Governance (ESG) issues in investment decisions. At Barclays Capital, Omar Selim... View Details
    Keywords: Sustainability; ESG; Social Business; Entrepreneurs; Scaling; Emerging Market Entrepreneurship; Not For Profit; Entrepreneurial Finance; Mentoring; Business Networks; Hybrid Nonprofit Funding; Investing; Investment Management; Asset Management; Values and Beliefs; Religion; Personal Development and Career; Business Startups; Social Enterprise; Social Entrepreneurship; Financial Services Industry; Europe; Germany; United Kingdom
    Citation
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    Serafeim, George, Rebecca Henderson, and Shannon Gombos. "Omar Selim: Building a Values-Based Asset Management Firm (A)." Harvard Business School Case 115-021, January 2015. (Revised September 2017.)
    • May 2018 (Revised July 2018)
    • Supplement

    EY China (B): An Emerging Giant

    By: Ashish Nanda, Das Narayandas and Lisa Rohrer
    The case outlines how regional managing partner (RMP) Albert Ng steered Ernst & Young (EY) China through a period of significant growth from 2009, when it was the smallest of the Big Four firms in China, to 2017, by when it had become the second largest firm. Partners... View Details
    Keywords: Professional Services; International Management; Big Four; Strategy And Execution; Emerging Market; Strategy; Growth Management; Leadership; Global Range; Emerging Markets; Competitive Strategy; Accounting Industry; China
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    Nanda, Ashish, Das Narayandas, and Lisa Rohrer. "EY China (B): An Emerging Giant." Harvard Business School Supplement 718-465, May 2018. (Revised July 2018.)
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