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  • All HBS Web  (1,762)
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    • News  (566)
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    • Events  (10)
    • Multimedia  (1)
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← Page 12 of 1,762 Results →
  • July 2008
  • Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details
Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry
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Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management." Harvard Business School Case 809-029, July 2008.

    Reza R. Satchu

    Reza Satchu is a Senior Lecturer in the Entrepreneurship Management Unit at the Harvard Business School where he teaches The Entrepreneurial Manager, The Founder Mindset and Founder Launch. He is also the Founder, Managing Partner and majority shareholder of... View Details

    • June 2014 (Revised May 2020)
    • Supplement

    Busse Place (B): Hannah's Dilemma

    By: Arthur I. Segel and John H. Vogel, Jr.
    Marisa Sanchez, a new Associate at Douglas Private Equity Advisors, confronts a dilemma when she is asked by a Senior Vice President (SVP) to do due diligence on a deal he wants to bring before the investment committee which will include the SVP, Douglas' owner and... View Details
    Keywords: Real Estate; Financial Analysis; Property; Finance; Analysis; Ethics; Real Estate Industry; United States
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    Segel, Arthur I., and John H. Vogel, Jr. "Busse Place (B): Hannah's Dilemma." Harvard Business School Supplement 214-104, June 2014. (Revised May 2020.)
    • 15 Oct 2013
    • News

    A Solution to Our 'Manufactured' Crisis

    • April 2012 (Revised February 2013)
    • Case

    H-E-B: Creating a Movement to Reduce Obesity in Texas

    By: Jose B. Alvarez, Jason Riis and Walter J. Salmon
    In January 2012, H-E-B Grocery Co., a private retail chain with stores located in Texas and Mexico, was introducing its Healthy at H-E-B program to its customers. The program, which started with the company's employees a few years earlier, was an effort to educate and... View Details
    Keywords: Corporate Social Responsibility and Impact; Profit; Leading Change; Customer Focus and Relationships; Food and Beverage Industry; Retail Industry; Texas
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    Alvarez, Jose B., Jason Riis, and Walter J. Salmon. "H-E-B: Creating a Movement to Reduce Obesity in Texas." Harvard Business School Case 512-034, April 2012. (Revised February 2013.)
    • December 2000
    • Case

    CellFor, Inc.

    By: Ray A. Goldberg, Carin-Isabel Knoop, Frantz Edward Alphonse and Laure Mougeot Stroock
    A new private company has developed a process to clone and multiply seeds for the forestry industry. View Details
    Keywords: Business Startups; Transition; Technological Innovation; Private Ownership; Research and Development; Science-Based Business; Technology Adoption; Forestry Industry
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    Goldberg, Ray A., Carin-Isabel Knoop, Frantz Edward Alphonse, and Laure Mougeot Stroock. "CellFor, Inc." Harvard Business School Case 901-020, December 2000.
    • Article

    The Wisdom of Competitive Crowds

    By: Kenneth C. Lichtendahl, Yael Grushka-Cockayne and Phillip E. Pfeifer
    When several individuals are asked to forecast an uncertain quantity, they often face implicit or explicit incentives to be the most accurate. Despite the desire to elicit honest forecasts, such competition induces forecasters to report strategically and nontruthfully.... View Details
    Keywords: Forecast; Forecasting and Prediction
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    Lichtendahl, Kenneth C., Yael Grushka-Cockayne, and Phillip E. Pfeifer. "The Wisdom of Competitive Crowds." Operations Research 61, no. 6 (November–December 2013): 1383–1398. (*Finalist in the Decision Analysis Society Publication Award, 2015.)
    • 07 Sep 2017
    • HBS Seminar

    Martin Dimitrov, Tulane

    • 2009
    • Chapter

    Evaluating the Impact of SA8000 Certification

    By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
    SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
    Keywords: Corporate Governance; Working Conditions; Standards; Performance Evaluation
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    Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA8000 Certification." In Social Accountability 8000: The First Decade -- Implementation, Influence, and Impact, edited by Deborah Leipziger. Greenleaf Publishing, 2009.
    • 2014
    • Article

    The Promise of Prediction Contests

    By: Phillip E. Pfeifer, Yael Grushka-Cockayne and Kenneth C. Lichtendahl
    This article examines the prediction contest as a vehicle for aggregating the opinions of a crowd of experts. After proposing a general definition distinguishing prediction contests from other mechanisms for harnessing the wisdom of crowds, we focus on... View Details
    Keywords: Prediction; Forecasting and Prediction
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    Pfeifer, Phillip E., Yael Grushka-Cockayne, and Kenneth C. Lichtendahl. "The Promise of Prediction Contests." American Statistician 68, no. 4 (2014): 264–270.
    • 2007
    • Working Paper

    The Seer of Wellesley Hills: Roger Babson and the Babson Statistical Organization

    By: Walter A. Friedman
    Roger Babson was a pioneer of the business-forecasting industry in the United States in the early twentieth century. He built the largest private economic forecasting agency in the period and published a great range of economic statistics in his weekly newsletters. As... View Details
    Keywords: Forecasting and Prediction; Economics; Business History; Newsletters; Personal Development and Career; United States
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    Friedman, Walter A. "The Seer of Wellesley Hills: Roger Babson and the Babson Statistical Organization." Harvard Business School Working Paper, No. 08-036, November 2007.

      Real Growth in Space Manufacturing Output Substantially Exceeds Growth in the Overall Space Economy

      Accurately measuring real economic output in the space economy is made difficult by the rapid increase in capabilities and decrease in prices of launch and satellite technologies achieved over the past two decades. Nominal measures of output in space will tend to... View Details
      • August 2007 (Revised February 2008)
      • Case

      Pinnacle Ventures

      By: Michael J. Roberts, William A. Sahlman and Elizabeth Kind
      Describes a prospective "venture debt" loan to a new venture from the perspective of Patrick Lee, a principal at Pinnacle Ventures. Forces students to grapple with the nature of financial risk in the start-up firm and assess the prospective risks and returns to a... View Details
      Keywords: Risk and Uncertainty; Venture Capital; Investment Return; Business Startups; Financial Services Industry
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      Roberts, Michael J., William A. Sahlman, and Elizabeth Kind. "Pinnacle Ventures." Harvard Business School Case 808-048, August 2007. (Revised February 2008.)
      • 20 Aug 2020
      • Blog Post

      “Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

      For Nikki Mason, Rachael Henley, and their team at Actis, it was never a matter of if they should continue their Global Summer Associate Programme in 2020, but how they would do it well. The Actis Internship Program Actis is a global emerging markets View Details
      Keywords: Venture Capital / Private Equity; Venture Capital / Private Equity
      • 10 Jan 2007
      • HBS Case

      The Challenge of Managing National Security

      private sector that, in highly turbulent environments, overly centralized organizations get overwhelmed by the informational burdens placed on them. So while it makes good political theater to give... View Details
      Keywords: by Garry Emmons; Service
      • 2021
      • Working Paper

      Equilibrium Effects of Pay Transparency

      By: Zoë B. Cullen and Bobak Pakzad-Hurson
      The public discourse around pay transparency has focused on the direct effect: how workers seek to rectify newly-disclosed pay inequities through renegotiations. The question of how wage-setting and hiring practices of the firm respond in equilibrium has received... View Details
      Keywords: Pay Transparency; Online Labor Market; Privacy; Wage Gap; Negotiation; Corporate Disclosure; Compensation and Benefits; Gender
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      Cullen, Zoë B., and Bobak Pakzad-Hurson. "Equilibrium Effects of Pay Transparency." Working Paper, June 2021. (Econometrica, Vol 91, No. 3 (May, 2023), 765-802.)

        Raffaella Sadun

        Raffaella Sadun is Charles E. Wilson Professor of Business Administration at Harvard Business School, and is a Co-Chair of Harvard Business School’s Project on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Sadun received her PhD in Economics... View Details

        • 2023
        • Working Paper

        The Market for Healthcare in Low Income Countries

        By: Abhijit Banerjee, Abhijit Chowdhury, Jishnu Das, Jeffrey Hammer, Reshmaan Hussam and Aakash Mohpal
        Patient trust is an important driver of the demand for healthcare. But it may also impact supply: doctors who realize that patients may not trust them may adjust their behavior in response. We assemble a large dataset that assesses clinical performance using... View Details
        Keywords: Health Care and Treatment; Quality; Developing Countries and Economies; Trust
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        Banerjee, Abhijit, Abhijit Chowdhury, Jishnu Das, Jeffrey Hammer, Reshmaan Hussam, and Aakash Mohpal. "The Market for Healthcare in Low Income Countries." Working Paper, July 2023.

          William A. Sahlman

          William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

          Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

          Keywords: information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information; information
          • 2024
          • Working Paper

          Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

          By: Caleb Kwon, Ananth Raman and Jorge Tamayo
          We investigate whether corporate officers should grant managers discretion to override AI-driven demand forecasts and labor scheduling tools. Analyzing five years of administrative data from a large grocery retailer using such an AI tool, encompassing over 500 stores,... View Details
          Keywords: AI and Machine Learning; Forecasting and Prediction; Working Conditions; Performance Productivity
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          Kwon, Caleb, Ananth Raman, and Jorge Tamayo. "Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions." Working Paper, April 2024.
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