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Show Results For
- All HBS Web
(723)
- People (1)
- News (82)
- Research (557)
- Events (2)
- Multimedia (1)
- Faculty Publications (155)
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- Teaching Interest
Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)
Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details
- 22 Mar 2016
- First Look
March 22, 2016
found (or potentially found) in practice and whose hypotheses connect independent variables within the control of practitioners to outcomes they care about using logic they view as feasible. I provide... View Details
Keywords: Sean Silverthorne
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a sustainable company in technical... View Details
Keywords: by Joseph L. Bower
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
lies in asking bigger questions about contexts other than the developed world. This will require the embrace of new sources of data, perhaps especially including digital data, including oral history. This paper is making a statement about the View Details
Keywords: by Sean Silverthorne
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
further forced changes to customers and hence firm-based behaviors. The outcome of customers’ health and fears has resulted not in a traditional recession but a “deaccession,” where supply and demand exist, but customer-access to products... View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
Download the paper: http://www.hbs.edu/research/pdf/09-117.pdf Barriers to Household Risk Management: Evidence from India Authors:Shawn Cole, Xavier Giné, Jeremy Tobacman, Petia Topalova, Robert Townsend, and James Vickery Abstract Financial engineering offers the... View Details
Keywords: Martha Lagace
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
process is too top-down. Or consider how achieving high levels of dedication to the firm (a strong culture) can easily slip into an attitude that resists change. Only if learning and change become an equally valued outcome can the status... View Details
Keywords: by Martha Lagace
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
negotiation can set the stage for differences in outcomes negotiated by men and by women, particularly when (1) the opportunities and limits of the negotiation are unclear; and (2) situational cues in these ambiguous situations trigger... View Details
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
of the mediator, he opened discussions by announcing that the eventual outcome was obvious and that he was prepared to make a final offer: 3 percent, the most he could have offered. The union's leadership was pleased by this offer—yet... View Details
Keywords: by Deepak Malhotra
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
shop” for employers and potential employees to find each other, even when labor markets are tight. But as hiring grows, tighter linkages between educational institutions and industry can yield better economic View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
- 23 Jun 2009
- First Look
First Look: June 23
percent. Consistent with theory, we show that entry led to a redistribution of surgeries from lower- to higher-quality surgeons. The value of the improved outcomes due to this redistribution was roughly equal to the additional fixed costs... View Details
Keywords: Martha Lagace
- 05 May 2009
- First Look
First Look: May 5, 2009
affecting teams' use of members' knowledge: the more important the project, the less effective the team. This paper contributes to the emerging literature linking team-level expertise utilization (instead of just recognition) with performance View Details
Keywords: Martha Lagace
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
updated. “The outcome that I would like to see is having more of an integrated approach,” she says. “They’re definitely complementary resources to inform and protect consumers from poor-quality service.” You Might Also Like: Company... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
diversity of motivations for advice giving, it extends the set of advice-exchange outcomes to be considered beyond those previously emphasized. Second, it highlights previously unexplored aspects of the advisor role that are likely to... View Details
Keywords: Dina Gerdeman
- 02 Mar 2010
- First Look
First Look: March 2
and confusion confound the four phenomena so that the efficacy and potential power of each is seriously diminished. We show that defining integrity as honoring one's word, as we have defined "honoring one's word," 1) provides an... View Details
Keywords: Martha Lagace
- 23 Oct 2013
- Research & Ideas
Overcoming Nervous Nelly
at how that anxiety can change the outcomes of negotiations. In order to induce anxiety in participants, she asked them to listen to the theme from the horror film Psycho; others heard soothing classical music instead. Then she placed... View Details
Keywords: by Michael Blanding
- 10 Feb 2023
- Research & Ideas
COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated
how effective these online interventions are at shaping public health outcomes. The research team found that the average campaign shifted self-reported outcomes close to 1 percent of baseline estimates, and it cost about $3.41 to... View Details
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
For its representative in these critical talks, the board should have hired an outside specialist, with properly aligned interests and incentives. More generally, you should look hard at a potential agent's other interests and... View Details
Keywords: by Martha Lagace