Operations Management - Publications - Faculty & Research

17 Feb 2022
News

When Employees Feel a Sense of Purpose, Companies Succeed

11 Oct 2023
News

Soldier On

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes In November of 2022, 33-year-old Phillip Jones (MPA/MBA 2021) was elected mayor of Newport News, Virginia, where he had spent part of his childhood. The son of two Air Force veterans, he served six years in... View Details

18 Jan 2018
News

The Lessons of All-Day Breakfast

unanimous: All-day breakfast. In the end, all-day breakfast rolled out nationwide in October 2015, less than a year after Cunningham arrived. In this episode of Skydeck, I talked to Cunningham about how she managed rapid organizational... View Details

Keywords: Food Services and Drinking Places; Hospitality

22 Oct 2019
News

Use Artificial Intelligence to Set Sales Targets That Motivate

Keywords: Artificial intelligence

01 Sep 2023
News

Case Study: The Home Team

home repairs he was having to undertake. Then president of a 115-year-old independent Catholic school for boys, Kennealey had managed construction projects and budgeted for aging buildings’ capital expenses like boilers and HVAC systems;... View Details

Keywords: Jen McFarland Flint; Real Estate

01 Jan 2010
News

James Dimon, MBA 1982

Chairman and CEO, JPMorgan Chase & Co. Return to Alumni Achievement Awards main page Earlier Education: B.A., Economics and Psychology, Tufts University, 1978 On Leadership: “Set and meet high standards of integrity, performance, and service. You have to be... View Details

01 Jun 2023
News

Bridging the ESG Data Gap

Megan Murday The idea for a digital platform to help venture capitalists calculate, benchmark, and improve portfolio ESG performance crystallized while Megan Murday (MBA 2021) was studying at HBS. Now the CEO of the software startup Metric, she says that “investors... View Details

Keywords: Deborah Blagg

01 Feb 1999
News

A Taste of Tradition

In a family-founded business, tradition and values are as ingrained and in-escapable as one's own genetic heritage. Even when such an enterprise becomes a publicly owned and operated corporation, the family's influence can remain an... View Details

Keywords: Judith A. Ross

04 Aug 2020
News

Glossier Built a Cult-Brand and a Digital Community, but What’s Next?

15 Jun 2021
News

Leading at State

Secretary's Leadership Seminar. “The State Department has operations in virtually every country in the world, and we have to manage very large enterprises that are subject to the same sort of constraints and... View Details

Keywords: leadership; international relations; politics; Executive Education

01 Dec 1997
News

Multimedia Martha: Sharon Patrick Cooks Up A Winner

As president of Martha Stewart Living Omnimedia (MSLO), Sharon L. Patrick (MBA '78) oversees business strategy and operations at one of the country's most talked-about enterprises. She is a former partner at McKinsey & Co. and former... View Details

01 Jun 2023
News

Curb Appeal

produce daily. Tisch held a conference call with her operations chiefs at 5 a.m., and by 8 a.m. she was on the phone with Mayor Eric Adams while parked outside a DSNY facility. Striding into a garage the size of a football field to... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

04 Sep 2019
News

From Retail to Real Estate

family business was making the initial steps of what would become a decade-long transition from operator to investor. “I completely shifted my curriculum,” he says, turning his focus to finance. “Suddenly, as a family, we had this big... View Details

01 Dec 2022
News

Future Vision

seashells washing up on the shore—all of which would also require time and attention, be they challenges or opportunities. You can’t ignore them; but you also can’t let them consume you, because you still have to manage the rest of the... View Details

Keywords: Brian Kenny; Educational Support Services; Educational Services

20 Apr 2023
News

How Joe Hinrichs is Getting CSX Back on Track

Photo via LinkedIn In a recent Q&A with the Wall Street Journal, new CSX CEO Joe Hinrichs (MBA 1994) discussed the steps he's taken to address challenges at the rail company since becoming CEO in September. First up, the paper notes, was a listening tour. "The best-run... View Details

Keywords: Rail Transportation; Transportation

04 May 2023
News

Class of 2024 Embarks on Global Immersion

and ends with the immersion, is designed to enhance students’ ability to manage differences and operate effectively across cultures and business contexts. Drawing upon the “knowing by doing” pedagogical... View Details

05 Sep 2019
News

Making the Right Technical Hire

01 Jun 2023
News

From Big Pharma to Startup

officer. It is based at LabCentral, an incubator space in Cambridge’s Kendall Square, which is also an operating partner for the Pagliuca Harvard Life Lab. The company is currently in the process of raising a seed round to double the size... View Details

Keywords: April White

01 Mar 2024
News

Giving All Stakeholders a Voice

seminars covering these subjects. Ava Labs itself was the subject of two cases, the most recent one written last year by Shikhar Ghosh, the MBA Class of 1961 Professor of Management Practice of Business Administration, and Senior... View Details