Publications

June 2003
Case

Rise and Fall (?) of Palm Computing in Handheld Operating Systems,The

Describes the evolution of the handheld operating system market. Describes the rise to dominance of Palm's operating system and the significant challenge to that dominance posed by Microsoft's Windows CE. View Details

Keywords: Competition; Information Infrastructure; Applications and Software; Network Effects; Information Technology Industry; Computer Industry

May 2014 (Revised September 2015)
Teaching Note

The Promotion Process at Chung and Dasgupta, LLP

By: Ian Larkin and Karen Huang

Teaching Note for 914-044, 914-045, 914-046 and 914-047. View Details

September 2006
Tutorial

Internal Control Process - Online Tutorial

By: David F. Hawkins

Introduces the Internal Control Process by detailing its five components: 1) the internal control environment, 2) risk assessment, 3) internal control activities, 4) information and communications, and 5) monitoring. Includes multiple review exercises throughout the... View Details

Keywords: Accounting; Communication; Assets; Governance Compliance; Governance Controls; Policy; Information; Code Law; Risk Management; System; Online Technology

Web

Application Process | MBA

Application Process Start Your Harvard Business School Journey The Harvard Business School (HBS) classrooms and community thrive when we bring together people who can share a variety of experiences View Details

1994
Chapter

Developing New Process Capabilities

By: D. A. Leonard-Barton and W. Smith

Keywords: Innovation and Invention; Innovation and Management

April 2012 (Revised May 2012)
Case

Merck: Operating Science-Based Business

By: Ananth Raman, Inga Maurer and William Schmidt

Merck is known for its commitment to investing in basic R&D. Are Merck's long-term investments justifiable when the firm faces extreme earnings pressure? View Details

Keywords: Science-Based Business; Management; Research and Development; Business and Shareholder Relations; Operations; Pharmaceutical Industry; United States

April 1993 (Revised June 1993)
Background Note

Business Process Reengineering: IT-Enabled Radical Change

Provides a conceptual framework for understanding business process redesign and change management. View Details

Keywords: Change Management; Information Technology; Business Processes

26 Jan 2021
Video

Operating Companies and the Value of an MBA

18 Aug 2014
HBS Conference

Technology and Operations Management (TOM) Alumni Research Workshop

February 2016
Exercise

Jim Sharpe: Operational Cash Flow Tool

By: Joseph B. Fuller, Shikhar Ghosh and Christopher Payton

In this exercise, you will examine the cash flow implications of different operating model assumptions and the effect that this has on financing decisions. View Details

Keywords: Cash Flow; Financing and Loans

2025
Chapter

Trust and Corporate Leadership: Operating ‘Outside the Building’

By: Rosabeth M. Kanter

12 Sep 2023
Cold Call Podcast

Can Remote Surgeries Digitally Transform Operating Rooms?

Keywords: Health

March 2025
Supplement

Nashton Partners and Its Search Fund Process (B)

By: Richard S. Ruback and Royce Yudkoff

Pre-abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details. View Details

August 2021 (Revised February 2023)
Case

Fair Park Covid-19 Mass Vaccination Site (A)

By: Willy Shih

This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details

Keywords: Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Care and Treatment; Health Industry; United States; Texas

May 1978 (Revised February 1987)
Background Note

Note on Legal Issues and the Pricing Process