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  • 2018
  • Working Paper

How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

By: Maria Ibanez and Michael W. Toffel
Many production processes are subject to inspection to ensure they meet quality, safety, and environmental standards imposed by companies and regulators. Inspection accuracy is critical to inspections being a useful input to assessing risks, allocating quality... View Details
Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Performance Evaluation; Food and Beverage Industry; Food and Beverage Industry
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    Dorothy A. Leonard

    Dorothy Leonard*, the William J. Abernathy Professor of Business Administration Emerita, joined the Harvard faculty in 1983 after teaching for three years at the Sloan School of Management, Massachusetts Institute of Technology. She has taught MBA courses in... View Details

    Keywords: computer; consulting; education industry; electronics; federal government; high technology; information technology industry; software; venture capital industry
    • 06 Nov 2008
    • Working Paper Summaries

    Extending Producer Responsibility: An Evaluation Framework for Product Take-Back Policies

    Keywords: by Michael W. Toffel, Antoinette Stein & Katharine L. Lee; Chemical
    • 2023
    • Working Paper

    Too Many Managers: The Strategic Use of Titles to Avoid Overtime Payments

    By: Lauren Cohen, Umit Gurun and N. Bugra Ozel
    We find widespread evidence of firms appearing to avoid paying overtime wages by exploiting a federal law that allows them to do so for employees termed as “managers” and paid a salary above a pre-defined dollar threshold. We show that listings for salaried positions... View Details
    Keywords: Wages; Organizational Design; Job Design and Levels; Compensation and Benefits
    Related
    • 14 Aug 2008
    • Working Paper Summaries

    The Agglomeration of U.S. Ethnic Inventors

    Keywords: by William R. Kerr; Technology
    • August 2000
    • Case

    Developing Nurse Practitioners at the College of St. Catherine

    By: Clayton M. Christensen and Sarah S. Khetani
    Margaret McLaughlin has just begun her new appointment as the Dean of Health Professions at the College of St. Catherine in Minneapolis/St. Paul, Minnesota. As an education leader, her charge is to develop Minnesota's health care workforce for the future. She is... View Details
    Keywords: Trends; Debates; Decision Choices and Conditions; Higher Education; Teaching; Growth and Development; Technological Innovation; Leading Change; Goals and Objectives; Value Creation; Health Industry
    Related
    • 21 Aug 2023
    • Book

    You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance

    Future-Proof Your Career, Avoid Burnout, and Build a Life Bigger than Your Business Card, which explains how to treat work-life calibration as you would a financial portfolio, through concepts like diversification. “There’s a calculus of:... View Details
    Keywords: by Kara Baskin
    • June 2020
    • Article

    How Scheduling Can Bias Quality Assessment: Evidence from Food Safety Inspections

    By: Maria Ibanez and Michael W. Toffel
    Accuracy and consistency are critical for inspections to be an effective, fair, and useful tool for assessing risks, quality, and suppliers—and for making decisions based on those assessments. We examine how inspector schedules could introduce bias that erodes... View Details
    Keywords: Assessment; Bias; Inspection; Scheduling; Econometric Analysis; Empirical Research; Regulation; Health; Food; Safety; Quality; Performance Consistency; Governing Rules, Regulations, and Reforms
    Related
    • 13 Apr 2011
    • Working Paper Summaries

    The ‘IKEA Effect’: When Labor Leads to Love

    Keywords: by Michael I. Norton, Daniel Mochon & Dan Ariely; Consumer Products
    • 25 Feb 2019
    • Research & Ideas

    How Gender Stereotypes Kill a Woman’s Self-Confidence

    Women make up more than half of the labor force in the United States and earn almost 60 percent of advanced degrees, yet they bring home less pay and fill fewer seats in the C-suite than men, particularly in... View Details
    Keywords: by Dina Gerdeman
    • Research Summary

    Divergent change in organizations

    By: Julie Battilana

    The first stream of research in Professor Battilana’s work aims to identify the conditions that enable individual actors to initiate divergent change within organizations as well as the conditions enabling successful implementation of such change. It combines... View Details

    • May 2023
    • Article

    Equilibrium Effects of Pay Transparency

    By: Zoë B. Cullen and Bobak Pakzad-Hurson
    The public discourse around pay transparency has focused on the direct effect: how workers seek to rectify newly-disclosed pay inequities through renegotiations. The question of how wage-setting and hiring practices of the firm respond in equilibrium has received... View Details
    Keywords: Pay Transparency; Online Labor Market; Privacy; Wage Gap; Corporate Disclosure; Wages; Negotiation
    Related
    • February 2009 (Revised March 2013)
    • Case

    Shanghai Diligence Law Firm (A)

    By: Robert G. Eccles and Catherine Zhang
    Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details
    Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China
    Related
    • 2019
    • Chapter

    A Claim to Own Productive Property

    By: Nien-hê Hsieh
    BOOK ABSTRACT: The status of economic liberties remains a serious lacuna in the theory and practice of human rights. Should a minimally just society protect the freedoms to sell, save, profit, and invest? Is being prohibited to run a business a human rights violation?... View Details
    Related
    • Web

    The “Hawthorne Effect” – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    See Richard Gillespie, Manufacturing Knowledge: A History of the Hawthorne Experiments . Cambridge: Cambridge University Press, 1991, and Jeffrey A. Sonnenfeld, "Shedding Light on the Hawthorne Studies," Journal of View Details
    • 17 Jul 2008
    • Working Paper Summaries

    A Replication Study of Alan Blinder’s “How Many U.S. Jobs Might Be Offshorable?”

    Keywords: by Troy Smith & Jan W. Rivkin
    • 26 Apr 2024
    • HBS Case

    Deion Sanders' Prime Lessons for Leading a Team to Victory

    Leaders intent on boosting team performance could learn from the old-school, military-style approach of Deion Sanders, a former star athlete and now the unorthodox coach behind the revival of two college football teams. “When I’m teaching... View Details
    Keywords: by Avery Forman; Sports
    • Research Summary

    Building Capabilities in Professional Service Firms

    One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients.  Long-term success in a professional service firm requires obtaining and developing the right... View Details

    • 17 Apr 2025
    • HBS Seminar

    Maria De-Arteaga, McCombs School of Business, UT Austin

    • 26 Jul 2023
    • Research & Ideas

    STEM Needs More Women. Recruiters Often Keep Them Out

    higher. The risks of shortcuts in a time crunch More men hold jobs in STEM—short for science, technology, engineering, and mathematics— professions at this level than women. With the tiered calling system,... View Details
    Keywords: by Rachel Layne