Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (1,519) Arrow Down
Filter Results: (1,519) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (1,519)
    • People  (2)
    • News  (350)
    • Research  (939)
    • Events  (2)
    • Multimedia  (4)
  • Faculty Publications  (363)

Show Results For

  • All HBS Web  (1,519)
    • People  (2)
    • News  (350)
    • Research  (939)
    • Events  (2)
    • Multimedia  (4)
  • Faculty Publications  (363)
← Page 12 of 1,519 Results →
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 2020
  • Working Paper

Why Do Firms Automate Production, and How Do They Adjust? Evidence from the Bell Telephone System over the 20th Century

By: Daniel P. Gross and James J. Feigenbaum
Over the course of the 20th century, AT&T's operating companies replaced telephone operators with mechanical switching and dial telephones. Yet it took AT&T 30 years from the invention of the technology to begin using it, and another 60 years to finish installing it... View Details
Keywords: Employment; Labor; Technology Adoption; Technology Networks; History; Telecommunications Industry; United States
Citation
Related
Gross, Daniel P., and James J. Feigenbaum. "Why Do Firms Automate Production, and How Do They Adjust? Evidence from the Bell Telephone System over the 20th Century." Working Paper, May 2020.
  • September 2020
  • Case

Minerva 2010: Turbulent Times

By: John R. Wells and Benjamin Weinstock
In 2010, amid a flurry of new discoveries, Cynthia Bamdad, founder and CEO of Minerva Biotechnologies Corporation (Minerva), raised $6.6 million to test her new cancer drugs in mice. It had been more than 6 years since she had announced that she and her small team at... View Details
Keywords: Biotechnology; Research; Product Development; Commercialization; Strategy
Citation
Educators
Purchase
Related
Wells, John R., and Benjamin Weinstock. "Minerva 2010: Turbulent Times." Harvard Business School Case 721-390, September 2020.
  • 04 Jun 2012
  • Research & Ideas

The Business of Life

of our lives, we just deprive ourselves of a very important input." Christensen explores the synergies between economic logic and personal conviction in his new book, How Will You Measure Your Life? Coauthored with James Allworth (HBS MBA... View Details
Keywords: by Carmen Nobel
  • October 2020 (Revised April 2022)
  • Case

When Institutions Fail: HIV/AIDS in the 1980s

By: Tom Nicholas and Christian Godwin
During the early 1980s, young gay men in urban centers such as San Francisco and New York City began contracting a mysterious illness that would come to be known as HIV/AIDS. A diagnosis meant almost certain death, with a less than 1% survival rate. Conflicting... View Details
Keywords: Ethics; Policy; Government and Politics; Health Pandemics; History; Rights; Media; Organizations; Business and Community Relations; Religion; Social Psychology; Identity; Prejudice and Bias; Social Issues; Public Opinion; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; United States
Citation
Educators
Purchase
Related
Nicholas, Tom, and Christian Godwin. "When Institutions Fail: HIV/AIDS in the 1980s." Harvard Business School Case 821-002, October 2020. (Revised April 2022.)
  • Research Summary

Interviewing and Dating in Two-Sided Matching Markets: Coordination and Communication (joint with M. Schwarz)

We introduce the interview assignment problem, which generalizes the one-to-one matching model of Gale Shapley (1962) by including a stage of costly information acquisition. Agents do not know their preferences over potential partners unless they choose to conduct... View Details
  • 28 May 2013
  • News

Technology and income dynamics: 1800-2000

  • 2014
  • Working Paper

Digital Discrimination: The Case of Airbnb.com

By: Benjamin Edelman and Michael Luca
Online marketplaces often contain information not only about products, but also about the people selling the products. In an effort to facilitate trust, many platforms encourage sellers to provide personal profiles and even to post pictures of themselves. However,... View Details
Keywords: Prejudice and Bias; Internet and the Web; Race; Trust; Renting or Rental; Accommodations Industry; Real Estate Industry
Citation
SSRN
Read Now
Related
Edelman, Benjamin, and Michael Luca. "Digital Discrimination: The Case of Airbnb.com." Harvard Business School Working Paper, No. 14-054, January 2014.
  • 27 Mar 2020
  • News

From immigrants to Americans: Race and assimilation in the age of mass migration

  • March 2024
  • Article

How Foes Become Allies: The Shifting Role of Business in Climate Politics

By: Irja Vormedal and Jonas Meckling
Firms often oppose costly public policy reforms—but under what conditions may they come to support such reforms? Previous scholarship has taken a predominantly static approach to the analysis of business positions. Here, we advance a dynamic theory of change in... View Details
Keywords: Policy; Environmental Regulation; Business and Government Relations
Citation
Read Now
Related
Vormedal, Irja, and Jonas Meckling. "How Foes Become Allies: The Shifting Role of Business in Climate Politics." Policy Sciences 57, no. 1 (March 2024): 101–124.
  • March 2010
  • Article

The Role of Independent Invention in U.S. Technological Development, 1880-1930

By: Tom Nicholas
Why did independent inventors account for over half of US patents by 1930 and more than three times the number granted to R&D firms? Using new data on patents and historical patent citations, I show that independents supplied high quality innovations to a... View Details
Keywords: History; Technological Innovation; Patents; Urban Scope; Independent Innovation and Invention; Research and Development; United States
Citation
Find at Harvard
Read Now
Related
Nicholas, Tom. "The Role of Independent Invention in U.S. Technological Development, 1880-1930." Journal of Economic History 70, no. 1 (March 2010): 57–82.
  • 07 Nov 2014
  • News

How Smart, Connected Products Are Transforming Competition

  • Article

Consumer Neuroscience: Advances in Understanding Consumer Psychology

By: Uma R. Karmarkar and Carolyn Yoon
While the study of consumer behavior has been enriched by improved abilities to generate new insights, many of the mechanisms underlying judgments and decision making remain difficult to investigate. In this review, we highlight some of the ways in which our... View Details
Keywords: Consumer Neuroscience; Neuroscience; Neuroeconomics; Consumer Psychology; Customer Behavior; Predictive Analytics; Neural Prediction; Neuroimaging; fMRI; Eye-tracking; Consumer Behavior; Marketing
Citation
Find at Harvard
Related
Karmarkar, Uma R., and Carolyn Yoon. "Consumer Neuroscience: Advances in Understanding Consumer Psychology." Current Opinion in Psychology 10 (August 2016): 160–165.
  • January 2010 (Revised August 2011)
  • Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Citation
Educators
Purchase
Related
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
  • 20 May 2014
  • News

The Capitalist’s Dilemma

  • October 2011 (Revised March 2012)
  • Case

Cottle-Taylor: Expanding the Oral Care Group in India

By: John A. Quelch and Alisa Zalosh
Brinda Patel, director of oral care products for the India division of a consumer home-care product company, develops a data-driven marketing plan for toothbrushes. She believes her plan can support a 20% increase in unit sales based on rising demand for modern... View Details
Keywords: Forecasting; Budgeting; International Marketing; Product Planning & Policy; Sales Promotions; Marketing Plans; Products; Marketing Strategy; Consumer Behavior; Emerging Markets; Forecasting and Prediction; Advertising; Product Launch; Budgets and Budgeting; Product Development; Consumer Products Industry; Health Industry; India
Citation
Educators
Purchase
Related
Quelch, John A., and Alisa Zalosh. "Cottle-Taylor: Expanding the Oral Care Group in India." Harvard Business School Brief Case 114-350, October 2011. (Revised March 2012.)
  • 03 Apr 2019
  • News

Africa rising? A historical perspective

  • April 2013
  • Article

An fMRI Investigation of Racial Paralysis

By: Michael I. Norton, Malia F. Mason, Joseph A. Vandello, Andrew Biga and Rebecca Dyer
We explore the existence and underlying neural mechanism of a new norm endorsed by both black and white Americans for managing interracial interactions: "racial paralysis," the tendency to opt out of decisions involving members of different races. We show that people... View Details
Keywords: Behavior; Race; Judgments; Decision Choices and Conditions; Personal Characteristics; United States
Citation
Find at Harvard
Read Now
Related
Norton, Michael I., Malia F. Mason, Joseph A. Vandello, Andrew Biga, and Rebecca Dyer. "An fMRI Investigation of Racial Paralysis." Social Cognitive and Affective Neuroscience 8, no. 4 (April 2013): 387–393.
  • 23 Oct 2007
  • First Look

First Look: October 23, 2007

where the persistence of macro series originates from endogenous technological change mechanisms such as endogenous research and development (R&D) and/or endogenous diffusion of technologies. This evidence includes View Details
Keywords: Sean Silverthorne
  • September 2019
  • Article

Optimizing Reserves in School Choice: A Dynamic Programming Approach

By: Franklyn Wang, Ravi Jagadeesan and Scott Duke Kominers
We introduce a new model of school choice with reserves in which a social planner is constrained by a limited supply of reserve seats and tries to find an optimal matching according to a social welfare function. We construct the optimal distribution of reserves via a... View Details
Keywords: Matching; Reserves; Dynamic Programming; Marketplace Matching; Mathematical Methods
Citation
Find at Harvard
Read Now
Related
Wang, Franklyn, Ravi Jagadeesan, and Scott Duke Kominers. "Optimizing Reserves in School Choice: A Dynamic Programming Approach." Operations Research Letters 47, no. 5 (September 2019): 438–446.
  • ←
  • 12
  • 13
  • …
  • 75
  • 76
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.