Missing At Random - Publications - Faculty & Research

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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30 Apr 2021
Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

person behind bars,” says John, the Marvin Bower Associate Professor at HBS. “People who are falsely accused, of course, have every reason to be angry. But we wondered whether displays of anger may be misinterpreted as a sign of guilt.”... View Details

Keywords: by Michael Blanding

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

underpin this technology typically subsume the information that users enter, helping the software provide better answers over time. Working Knowledge spoke with Seth Neel, an expert on machine “unlearning” who is an assistant professor at... View Details

Keywords: by Rachel Layne; Technology; Information Technology

05 May 2011
What Do You Think?

How Ethical Can We Be?

that, under the circumstances, "we should be as ethical as the situation around us can determine while at the same time be mindful of the consequences ." Turning to the core issue of the column, why do we so often regard... View Details

Keywords: by Jim Heskett

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

John Osher is one of those casually and spectacularly successful people who make serial entrepreneurship look like a cakewalk. He began racking up wins at an early age—starting and selling both a vintage clothing store and an earring... View Details

Keywords: by Dennis Fisher; Consumer Products

26 Aug 2014
First Look

First Look: August 26

from non-experts or not at all. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=47824 August 2014 Administrative Science Quarterly The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel... View Details

Keywords: Sean Silverthorne

05 Dec 2023
Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

the right people are confident, suggests recent research by Thomas Graeber, assistant professor at Harvard Business School. His work tested the effects of meta-cognition—essentially, whether more skilled people are also more confident... View Details

Keywords: by Kara Baskin

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

View Video “Are you happy?” asks Atlantic editor Jeffrey Goldberg of happiness expert Arthur C. Brooks. “Next question,” Brooks jokes, before answering: “No one is. Happiness is not a destination. It’s a direction.” In this video, Brooks, a professor View Details

Keywords: by HBS Staff

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

often a disconnect between practitioners and academics,” he says. Source: CMO Council Neale-May illustrates a pervasive paradox in academia: Research conducted at business schools often offers no obvious value to people who actually work... View Details

Keywords: by Carmen Nobel; Education

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

suggest most accounting errors aren't the result of fraud. Rather, it is unconscious bias that is to blame. Here is a look at those biases, and how they can escalate from a small error of judgment to a big financial nightmare.Rooting out... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services

26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

For mid-career STEM professionals looking to advance their skills and careers, certificate programs at elite universities can offer a fast track. And for universities, such programs are an important and growing revenue stream—and a... View Details

Keywords: by Rachel Layne

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

years, according to some estimates. “There is such a thing as a poorly thought-out subscription model.” At the same time, companies should be worried about “subscription fatigue,” warns Ofek. Companies can’t assume that they will secure a... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

17 Jan 2024
Research & Ideas

Are Companies Getting Away with 'Cheap Talk' on Climate Goals?

Companies regularly set ambitious climate goals, but these plans often end up like many people’s New Year’s resolutions: unmet aspirations that quietly fizzle out. While companies often gain positive media attention by trumpeting plans for reducing greenhouse gas... View Details

Keywords: by Tim Gray

05 Jul 2023
What Do You Think?

How Are Middle Managers Falling Down Most Often on Employee Inclusion?

met in the short term, then missed later on. The culprit? The failure to retain those with diverse backgrounds once they are hired. A number of excuses are given for the failure. At the moment, the favorites... View Details

Keywords: by James Heskett

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

Harvard Business School Professor Amy Edmondson experienced her first big-stakes professional failure when she was just starting out in her academic career, some 30 years ago, after a decade working in engineering and consulting. Little did she know View Details

Keywords: by Michael Blanding

09 Feb 2024
HBS Case

Slim Chance: Drugs Will Reshape the Weight Loss Industry, But Habit Change Might Be Elusive

employees to miss more days of work. Herzlinger, the Nancy R. McPherson Professor of Business Administration at HBS, recently spoke to HBS Working Knowledge about the challenges of treating morbid obesity,... View Details

Keywords: by Lane Lambert; Health; Pharmaceutical

23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

through which to look at what went wrong with the ratings system and how much it has changed. “What we wanted to find out was, are there times that they actually do a good job? Do we find they provide ratings that are accurate?” During... View Details

Keywords: by Ben Rand

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

Decades ago, a talented young musician pursued his childhood dream of becoming the world’s greatest French horn player, studying with great teachers, attending music festivals, and always earning first chair. At 19, he dropped out of... View Details

Keywords: by Avery Forman

17 Feb 2020
Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

difference between a modest angel round and a strongly led seed- or A-round. I’ve recently written an in-depth look at this topic, Product Discovery 101, which I encourage you to read. Here are some highlights. Interest vs. problem... View Details

Keywords: by Julia Austin

20 Oct 2011
Research & Ideas

Getting the Marketing Mix Right

whereas gains from detailing would come at the expense of competing drugs (84 percent). By contrast, the random coefficient logit model predicted that gains from DTCA, M&E, and detailing would come... View Details

Keywords: by Dina Gerdeman

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