Filter Results:
(262)
Show Results For
- All HBS Web
(262)
- News (69)
- Research (154)
- Events (1)
- Multimedia (1)
- Faculty Publications (75)
Show Results For
- All HBS Web
(262)
- News (69)
- Research (154)
- Events (1)
- Multimedia (1)
- Faculty Publications (75)
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
innovations in transparent packaging, specifically cellophane in the mid-twentieth century United States, helped retailers create full self-service merchandising systems, including selling perishable food. While self-service stores began... View Details
Keywords: Sean Silverthorne
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
this area with barriers, such as low shelves of bargain merchandise that don't block customers' views of the rest of the store. But this can be risky. Customers sometimes just grab the bargains and leave without venturing into the... View Details
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
importantly, these gains were driven entirely by increases in exports, which as a percentage of GDP rose to 30 percent, much higher than the typical 20 percent that was the norm 10 years ago. Merchandise exports rose between 2007 and 2014... View Details
Keywords: by George Serafeim
- 16 Sep 2022
- Blog Post
Climate Stories Episode #9: Shelly Xu (MBA 2021) Reducing Waste Through Beautiful Design
charges a fixed fee for a “managed service” product with which she can run the algorithm in-house while co-designing and iterating with brands. To drive revenue in the short term, Shelly is creating her own zero waste products as well as creating “merch” or View Details
- 26 Aug 2008
- First Look
First Look: August 26, 2008
billion in sales, many believed that a more disciplined approach to operations would be important for future growth. As a result, the company hired Bob Nardelli, a former GE executive, to lead the change. When Bob Nardelli became the Chairman and CEO in 2000, he... View Details
Keywords: Sean Silverthorne
- 01 Dec 2009
- News
Seven Honored with Alumni Achievement Award
On October 19, the School conferred its highest honor, the Alumni Achievement Award, on seven distinguished individuals. Since 1968, the School has selected outstanding men and women for the award, recognizing their accomplishments in the public and the private... View Details
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
where the cost of merchandise is roughly equivalent to in-store prices, Jay Light underscores the significant cost differentials inherent in online trading. "The online consumer can execute a trade for up to 90 percent less than a... View Details
- 22 Feb 2022
- News
Launch Codes
Pak (MBA 2015) founding member and CMO at Blueland; Alumni track winner, 2019 Forget the Past Sebastian Monroy (MBA 2018) and I launched Zubale as a marketplace to connect independent contractors to consumer goods companies in need of View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
that merchandise would no longer carry individual price tags and that shoppers might be overcharged at the register. More recently, customers have expressed concern that electronic shelf labels could be used to raise prices between the... View Details
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But... View Details
- 02 Feb 2015
- Research & Ideas
Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t
expensive merchandise with a limited wear life. PriceGrabber is a decoupler, too. Traditional consumer electronic retail stores depend on customers to come to their showrooms and tire-kick TVs and sound systems before buying. But the... View Details
Keywords: by Michael Blanding
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
related to your brand. Where you set up buying offices in major cities around the world is related to your brand. What kind of credit policies you extend to your customers, and to whom, and on what terms, is related to your brand. What kind of View Details
Keywords: by Martha Lagace
- 27 Apr 2010
- First Look
First Look: April 27
growth track but remains chiefly concerned about its vulnerability to supply disruptions and to increases in merchandise costs from higher input prices. The firm appears quite overvalued based on a multiples analysis but considerably... View Details
Keywords: Martha Lagace
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
business model that in many respects mirrors Go-Jek’s, down to the green helmets and jackets that its drivers wear. In a city short on a transportation infrastructure, the companies are also competing as delivery services. Both have teamed up with big e-commerce sites... View Details
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
downtime. Departmental specialists can assist customers during busy periods and order merchandise and arrange their sections during slack hours. The results? Customers receive better service. Employees have more predictable schedules, one... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
potential customers are, the ones whose behavior is worth modifying. That is where I think the biggest bang for the buck is. Effective, targeted merchandising and service. I think most companies have a hard time making good use of these... View Details
- 01 Dec 2000
- News
Latin America's Decade
roughly 35 percent of its more than one million users and its $45 million in gross merchandise sales. "The biggest challenge for us is increasing market penetration from 4 percent to 15 percent, where the Internet reaches a critical... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
sales have been strong, but due to the company's novel sizing scheme, which provides more measurement dimensions than typical women's clothing, inventory is high and operations are complex. Operational challenges have made it difficult to consistently deliver better... View Details
Keywords: Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
competition by moving quickly into new cities, balancing the buying power of multinational retailers who were also purchasing merchandise for export, leveraging Beijing Hualian's understanding of the rapidly changing domestic market,... View Details
Keywords: Martha Lagace
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
fund sector, today is undergoing substantial transformation, thanks to the Internet's growing reach. Unlike other areas of Internet commerce, such as online bookstores, where the cost of merchandise is roughly equivalent to in-store... View Details
Keywords: Garry Emmons