Publications

17 Dec 2015
News

Examining Global Workforce Management

particular circumstances,” says Sucher, MBA Class of 1966 Professor of Management Practice and Joseph L. Rice, III Faculty Fellow. “Both why and how they are done matter—to employees and to the company’s... View Details

16 Mar 2021
News

The Management Case for Inclusionary Corporate Purpose

A Global Leader's Guide to Managing Business Conduct

Managers working outside their home environments often find that their companies’ norms are inconsistent with practices followed by other businesses in the area. In response, many follow the time-honored advice given in the fourth century by the bishop of Milan to... View Details

Who Benefits Most in Disease Management Programs?

Disease management programs aim to reduce cost by improving the quality of care for chronic diseases. Evidence of their effectiveness is mixed. Reducing health care spending sufficiently to cover program costs has proved particularly challenging. This study uses a... View Details

April 2023 (Revised September 2023)
Case

Levels: The Remote, Asynchronous, Deep Work Management System

By: Joseph B. Fuller and George Gonzalez

Levels is a highly innovative startup in the health care space. They intend to revolutionize health by linking behavior—eating, exercise, sleeping, etc.—to changes in metabolism. They believe metabolic health can be managed through careful monitoring of changes in... View Details

Keywords: Applications and Software; Business Startups; Organizational Culture; Management Style; Technology Industry; United States

May 2019 (Revised April 2021)
Background Note

Managing Talent Pipelines in the Future of Work

By: William R. Kerr, Joseph B. Fuller, Manjari Raman and Carl Kreitzberg

In the face of a rapidly-changing economy, organizations that wish to compete in the future of work must develop strategies for acquiring, retaining, and developing talent for their organizations. This primer reviews the major trends shaping jobs, workplaces, and... View Details

Keywords: Future Of Work; Talent and Talent Management; Experience and Expertise; Demographics; Labor; Problems and Challenges; Risk and Uncertainty; Quality; Supply Chain

06 Apr 2021
Working Paper Summaries

The World Management Survey at 18: Lessons and the Way Forward

Keywords: by Daniela Scur, Raffaella Sadun, John Van Reenen, Renata Lemos, and Nicholas Bloom

05 Oct 2010
News

Harvard Business School Introduces Executive Program on Risk Management

2011
Case

The Secrets to Managing Business Analytics Projects

By: Thomas H. Davenport, Stijn Viaene and Annabel Van den Bunder

Managers have used business analytics to inform their decision making for years. And while few companies would qualify as being what management innovation and strategy expert Thomas H. Davenport has dubbed "analytic competitors," more and more businesses are moving in... View Details

Keywords: Analytics; Business or Company Management; Information Management

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

practices; or a natural flow of talent to organizations practicing management innovation. Will management innovation be "pushed" or "pulled"? What do you... View Details

Keywords: by Jim Heskett

January 2024 (Revised February 2024)
Course Overview Note

Managing Customers for Growth: Course Overview for Students

By: Eva Ascarza

Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business professionals engaged in roles centered on customer-driven growth activities. The course explores the dynamics of... View Details

Keywords: Customer Relationship Management; Decision Making; Analytics and Data Science; Growth Management; Telecommunications Industry; Technology Industry; Financial Services Industry; Education Industry; Travel Industry

May 3, 2023
Article

What Top-Performing Sales Managers Do Differently

By: Mike Schultz and Frank V. Cespedes

Sales managers hire reps, influence their training, provide (we hope) feedback and so reinforce good selling behaviors, and are key in the execution of growth and change initiatives. In a study of more than 1,000 sales managers and sellers across industries, we found... View Details

Keywords: Management Practices and Processes; Sales; Performance Effectiveness

Read Now

September 2006
Tutorial

Management Control Process - Online Tutorial

By: David F. Hawkins

Introduces the Management Control Process by detailing its six components: 1) the management control environment, 2) organizational structure and responsibilities, 3) information and communication, 4) management control systems, 5) incentives, and 6) monitoring.... View Details

Keywords: Communication; Information; Business or Company Management; Management Practices and Processes; Organizations; Mission and Purpose; Organizational Structure; Behavior; Motivation and Incentives; System

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

Summing Up How Do We Encourage CEOs to Manage for Sustainability? Important forces encourage short-term perspectives among managers as well as investors today. These include governance biases, tax policies,... View Details

Keywords: by James Heskett

January 2005 (Revised May 2005)
Background Note

Introduction to the Management Control Process

By: David F. Hawkins

Covers the management control process. View Details

Keywords: Management Practices and Processes

1992
Book

Managing People and Organizations

By: J. J. Gabarro

Keywords: Management Practices and Processes

Find at Harvard

September 1984
Background Note

Balancing General Management Responsibilities

By: Joseph L. Badaracco Jr. and Richard R. Ellsworth

Keywords: Management Practices and Processes