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Show Results For
- All HBS Web
(519)
- News (85)
- Research (386)
- Events (3)
- Multimedia (1)
- Faculty Publications (63)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details
Keywords: by Pamela Reynolds
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
bang for the buck from their new AI. Choudhury has spent his career researching human capital, looking inside companies such as Microsoft, Infosys, and McKinsey to analyze what makes knowledge workers most... View Details
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
call for greater equity by revamping their hiring practices, research shows that a blemished past continues to impede many workers as they attempt to launch and advance their careers. A record of incarceration can be an especially huge... View Details
- Web
2023 Reunion Presentations - Alumni
Through the late 2010s, most discussion of technology and automation surrounded the impact on frontline workers. New developments in AI instead appear to shift the role of knowledge workers and managers. How... View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
Debt literacy is measured by questions testing knowledge of fundamental concepts related to debt and by self-assessed financial knowledge. Financial experiences are the participants' reported experiences with traditional borrowing,... View Details
Keywords: Martha Lagace
- 14 Jan 2014
- First Look
First Look: January 14
that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency reasons, but collaborative helping becomes even more vital in an era of knowledge work, when positive business outcomes... View Details
Keywords: Sean Silverthorne
- 10 Sep 2013
- First Look
First Look: September 10
Approaches and Evidence By: Kerr, William R. Abstract—High-skilled immigrants are a very important component of U.S. innovation and entrepreneurship. Immigrants account for roughly a quarter of U.S. workers in these fields, and they have... View Details
Keywords: Sean Silverthorne
- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
- Web
Building the On-Demand Workforce - Managing the Future of Work
Angeles Times Why Companies and Skilled Workers Are Turning to On-Demand Work Joseph Fuller and Allison Bailey 24 Nov 2020 | HBR IdeaCast Why a Blended Workforce May Be Key to Lasting Competitive Advantage Joseph B. Fuller 17 Nov 2020 |... View Details
- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
in unethical acts and policies if we use a few strategies: Reduce the risk of speaking up. Workers and managers who want to speak out should develop a game plan just in case speaking out results in being fired. View Details
Keywords: by Pamela Reynolds
- 31 Aug 2015
- Research & Ideas
How Ben Franklin’s ‘Way to Wealth’ Introduced American Capitalism to the World
Collections. Reinert, in conjunction with Carpenter and HBS Knowledge and Library Services, even developed a Way to Wealth website to provide students and scholars with an online, one-stop-shop that includes a database of editions of The... View Details
Keywords: by Julia Hanna
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
Rod, this prior work is advanced to examine how language differences in subgroups can create an "us versus them" dynamic among workers, and how those schisms are linked to who holds power in firms. The study follows 96 workers... View Details
Keywords: by Kim Girard
- 27 Jan 2020
- Research & Ideas
Hard Work Isn't Enough: How to Find Your Edge
they could decide whether to continue working or take personal time during a two-month severance period. While most workers took the two months off to find a new job or take a break, the woman kept showing up to the office, and when new... View Details
Keywords: by Dina Gerdeman
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
putting frontline workers on top and all the managers in supporting roles. George says younger leaders are now increasingly turning to what he calls “the I-we journey,” by which they learn how to cultivate a sense of collaboration at all... View Details
Keywords: by Lane Lambert
- 09 Jan 2012
- Research & Ideas
Location, Location, Location: The Strategy of Place
as nearby supporting industries; the company's ability to seek and retrieve knowledge in this setting; and its capability to do something better than competitors. An example of a firm playing tactical checkers instead of strategic chess... View Details
Keywords: by Dina Gerdeman
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
meetings, say the researchers, is a vital art that comes with big rewards. “Whatever you can do to more directly convey that you are listening and are retaining information should be helpful,” says Zlatev. Advice for the workplace The authors provided some practical... View Details
Keywords: by Pamela Reynolds
- Web
Leadership - Faculty & Research
in society. Meeting this aspiration requires equipping them with knowledge and tools that will enable them to understand what it takes to have a positive impact in the world. In line with this objective, this module note focuses on how... View Details
- 01 Mar 2024
- News
Vital Signs
College London. There, in the great tradition of med students everywhere, she committed to memory the encyclopedic volume of information about diseases and their multiple presentations. That bedrock of knowledge is absolutely critical for... View Details
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
high-level business executives died three to five years earlier on average than lower-level workers at GE, and the research links the deaths to work-related stress. “What we’re beginning to understand is that life at the top isn’t that... View Details
Keywords: by Jay Fitzgerald
- 11 Sep 2012
- First Look
First Look: September 11
faced little consumer demand for natural products, and little consumer knowledge of what they entailed. The creation of new categories involved three overlapping waves of entrepreneurship. The first involved making the ideological case... View Details
Keywords: Sean Silverthorne