Intention - Publications - Faculty & Research

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

these priorities to each department and geographic region in order to better achieve overall organization objectives. "When a leadership has this discipline, they focus much more intently on what tasks they need to do superbly well... View Details

Keywords: by Carmen Nobel

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

that lead to damaged trust may well be "plans and intentions (that are) overtaken by circumstances beyond control." There were even more suggestions about what to do about the trust deficit, other than just making sure that all... View Details

Keywords: by James Heskett

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

the catastrophe damaged several of Fast Retailing’s UNIQLO stores, CEO Tadashi Yanai was intent on the company doing its part to restore a sense of normalcy. Although many other retail stores turned off their lights at night to save on... View Details

Keywords: by Dina Gerdeman

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

should at least know what is going on. The number one thing to do is audit your algorithms and check if you have outcomes that are systematically different. And then based on whatever the objective is, whatever your business intentions... View Details

Keywords: by Rachel Layne

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

fold it into a paper airplane and toss it from a city window or into the sea. Instead of writing, you could also use natural objects to represent things (e.g., an acorn to represent your tough outer shell or a dried leaf to represent being fragile in certain... View Details

Keywords: by Julia Austin

27 Apr 2021
Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

their companies before committing to VC funds. "What's more important than that is the structure of the relationships of your most valued advisors, which, in many ways, are the VCs." “Whether you go into this agreement with the intention... View Details

Keywords: by Rachel Layne

26 Jan 2012
Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino

13 Sep 2010
Research & Ideas

The Consumer Appeal of Underdog Branding

purchase intentions and consumers' real choices. “Brand biographies can be used to avoid anticorporate consumer backlash and mitigate the 'curse of success.' ” Because the underdog narrative is an underexplored topic in consumer research,... View Details

Keywords: by Martha Lagace

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

time to get all of their people together, so the meetings kept getting delayed and delayed,” he says. “The intent of these processes is often good, but the results are not. You have to walk a fine line and strike a careful balance between... View Details

Keywords: by Dina Gerdeman

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

apps to improve their and their children’s health outcomes. Ovia seeks to improve poor maternal health outcomes, particularly among women and children of color, adopting as its existential intent the provision of “equal care, longitudinal... View Details

Keywords: by Ranjay Gulati

2010
Book

Different: Escaping the Competitive Herd

By: Youngme Moon

Every few years a book-through a combination of the author's unique voice, storytelling ability, spirit, and insight-simply breaks the mold. Youngme Moon's DIFFERENT is that kind of book, a book for "people who don't read business books...," a book that feels like an... View Details

Keywords: Communication Intention and Meaning; Entrepreneurship; Innovation and Invention; Marketing; Creativity; Competition

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2010
Book

Buy-In: Saving Your Good Idea from Getting Shot Down

By: John P. Kotter and Lorne A. Whitehead

You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead,... View Details

Keywords: Communication Intention and Meaning; Cost vs Benefits; Problems and Challenges; Interests; Value

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16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

21 Nov 2019
Research & Ideas

Do TV Debates Sway Voters?

elections in nine countries, including the US, UK, Germany, and Canada. Among the 172,000 respondents in the study, almost 80 percent had watched a debate. The team compared vote intentions in the pre-election survey to actual votes... View Details

Keywords: by Danielle Kost

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

requires that you understand the other side's interests and constraints, and that the other party understands your interests and constraints. Most family members are typically well intentioned when they negotiate, and one would think that... View Details

Keywords: by John A. Davis and Deepak Malhotra

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

three dimensions) intent (oriented toward the greater good of others), reliability, and competence.” Paul Browning’s research “uncovered 10 practices that leaders can develop to enhance the trust people have in them.” Presumably, they can... View Details

Keywords: by James Heskett

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

link strategic intent to the implications for integration that result. It stands to reason that executives overseeing each of these activities face different challenges. If you acquire a company because your industry has excess capacity,... View Details

Keywords: by Joseph L. Bower

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

relationship. Assume positive intent For many people, asking questions feels uncomfortable or seems risky. They worry that the feedback giver will construe the questions as challenges to him or her. Women tend to become more willing to... View Details

Keywords: by Francesca Gino

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Google, Microsoft, and Fedex, to foster creativity, deepen learning, and solve complex problems.) Thomke became a certified LSP facilitator and then spent more than a year working on the design of his class, with the intent of creating a... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

16 Jul 2013
First Look

First Look: July 16

Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their workplaces. What makes them... View Details

Keywords: Anna Secino

Publications