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Show Results For
- All HBS Web
(515)
- News (54)
- Research (445)
- Multimedia (1)
- Faculty Publications (92)
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
delivery and pickup options and provide incentives to customers to reward them using these options. Dunkin’ provides extra loyalty points to customers who pre-order on mobile apps. HBO made numerous shows available for free on its app to... View Details
- 05 Aug 2015
- Research & Ideas
How Hormones Foretell Whether People Will Cheat
every problem they solved correctly. The participants graded their own papers and reported their own performance, meaning they had both an opportunity and an incentive to cheat. Unbeknownst to the participants, the researchers were able... View Details
Keywords: by Carmen Nobel
- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
level-setting on terminology and definitions; major policy drivers and incentives in the US; and examples of EJ being applied by businesses, including areas where policy has resulted in action by businesses, and areas where action is... View Details
- Web
Social Enterprise - Faculty & Research
financial performance of corporations, the design of incentive and control systems to guide strategy execution, corporate reporting, and the role of investors in this new paradigm. Initiatives & Projects The Social Enterprise Initiative ,... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
incentive to add more transparency on things like invoice markups and service costs? Myriad consumer websites help car buyers overcome that asymmetry with information on what dealers pay for cars, vehicle... View Details
- 15 Jun 2021
- News
Keeping Hourly Workers Focused on the Stock, Not the Clock
constant tension between employees and management. “We lived through a lot of strikes,” Stavros says. One of the changes the union was advocating for was profit sharing with hourly employees. “Can you believe I have no incentive to care... View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
trying to solve who gets capital in a world where you don’t know who the good managers are and who the bad managers are. Most of what you observe of finance in the world is a manifestation or a reaction to the central problem of creating View Details
Keywords: by Dina Gerdeman
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
pandemic. An increase in risk perception makes consumers more willing to pay for safety features, which, in turn, provides producers greater incentives to develop and commercialize technologies that address... View Details
Keywords: by Hong Luo and Alberto Galasso
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
diagnoses. Others advocated tax and non-tax solutions. The case against hasty change was made by Dave: "Market based capitalism is the greatest driving force of prosperity in the world today, but if we forget this and marginalize it through income redistribution,... View Details
Keywords: by James Heskett
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
pay insufficient attention to encouraging employees to cooperate. And when they do consider cooperation, they rely too heavily on incentives alone as the panacea. Those who get it right recognize that... View Details
- 06 Jun 2007
- Research & Ideas
Behavioral Finance—Benefiting from Irrational Investors
and the title of a second-year course he teaches at HBS. "At the foundation of finance is the idea that investors and managers act rationally, so that capital market prices reflect fundamentals and managers respond to incentives in... View Details
Keywords: by Julia Hanna
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
structure driven by the accelerators." Two Is Better A dual operating system is a nod to what Kotter believes is some of the most interesting management thinking of the past few decades, from Michael Porter's "wakeup call telling us that organizations need to View Details
Keywords: by Kim Girard
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
when big scandals happen, like Enron and WorldCom, the weak link often turns out to be auditors. Managers are mostly truth-tellers but have incentives to embellish and sometimes commit fraud. So we rely on auditors to mitigate that... View Details
- 22 Apr 2002
- Research & Ideas
Does Spirituality Drive Success?
Slayton said. Honesty, for example, is important for any leader, although it can get you in trouble. "Sometimes you'll pay the price [because] some people don't want to hear it." On the other hand, Zia Chishti, chairman and CEO... View Details
- 04 Jun 2012
- Research & Ideas
The Business of Life
a successful family as it is in building a successful business. He disagrees strongly with the widely-cited concept known as agency theory, which essentially posits that people work in accordance to how you pay them, and that external... View Details
Keywords: by Carmen Nobel
- 08 Nov 2022
- Research & Ideas
How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate
strong incentives to impose restrictions on women’s promiscuity. “The gender gaps in labor market participation, micro-entrepreneurship, or business ownership more generally seem to also partly reflect this social norm against women.”... View Details
Keywords: by Kara Baskin
- 31 Mar 2023
- Research & Ideas
Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?
more protection or benefits could purchase. For example, basic insurance pays for shared hospital rooms in Singapore, but only people who pay out of pocket or have private insurance can get private rooms. In... View Details
- 03 Jun 2022
- Research & Ideas
In a Work-from-Anywhere World, How Remote Will Workers Go?
protect the rights and well-being of remote employees can further foster the work-from-anywhere movement.” 3. Incentivize people to move to lower-profile areas. Not everyone wants to take out a massive mortgage or pay exorbitant rent to... View Details
Keywords: by Kara Baskin
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
took away dozens of a firm's key customers. The crisis could have been anticipated. But because the management believed that only an unexpected burning platform could help push a complacent organization out of its comfort zone, it didn't View Details
Keywords: by John P. Kotter
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
developed a long-term-oriented approach through formal (e.g., incentive systems) or informal institutions (e.g., building the corporate culture over time and employee selection). The finding that more long-term-oriented firms have lower... View Details