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Show Results For

  • All HBS Web  (627)
    • People  (4)
    • News  (238)
    • Research  (256)
    • Events  (4)
    • Multimedia  (9)
  • Faculty Publications  (158)
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  • 24 Jun 2014
  • First Look

First Look: June 24

explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we... View Details
Keywords: Sean Silverthorne
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

their worth from their multisided platforms (MSPs), which facilitate interactions or transactions between parties. Many MSPs are more valuable than companies in the same industries that provide only products or services: For instance, Airbnb is now worth more than... View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

protecting its local focus and traditions? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516031-PDF-ENG Harvard Business School Case 615-031 Caesars Entertainment This case describes the introduction of a regression analysis model for forecasting guest... View Details
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

we put people on the moon. There was this sense that: “Wait a minute, I thought we were going to have space hotels and moon bases.” Instead, the United States was going to have to buy trips for our astronauts to the Space Station from... View Details
Keywords: by Kara Baskin; Aerospace
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

Airbnb on travelers, hosts, and hotels. The welfare gains from Airbnb are concentrated in locations (New York) and times (New Year’s Eve) when hotels are capacity constrained. This occurs because peer hosts are responsive to market... View Details
Keywords: Sean Silverthorne
  • 18 Apr 2005
  • Research & Ideas

Selling Luxury to Everyone

now," she said. "The consumer really wants highly designed garments at an affordable price." Tyler Morse, president of Bliss, an upscale spa and beauty company purchased by Starwood Resorts and Hotels in 2004, said that... View Details
Keywords: by Julie Jette; Consumer Products
  • 23 Mar 2015
  • Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

to offer benefits at no cost, it actually raises prices for buyers” If an intermediary like Expedia charges the same price as an airline, for example, then many consumers will choose to use the intermediary. After all, Expedia offers View Details
Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

Hotels: Brand Differentiation through Customer Relationship Management Harvard Business School Case 809-029 This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has... View Details
Keywords: Sean Silverthorne
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and... View Details
Keywords: Martha Lagace
  • 05 Nov 2013
  • First Look

First Look: November 5

positioning? Purchase this case: http://hbr.org/search/714412-PDF-ENG Harvard Business School Case 414-017 The Battle at JPMorgan Chase No abstract available. Purchase this case: http://hbr.org/search/414017-PDF-ENG Harvard Business School Case 214-006 Lighting the Way... View Details
Keywords: Sean Silverthorne
  • 13 Apr 2015
  • Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
Keywords: by Carmen Nobel; Energy; Utilities
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

individual clinician, not the health care delivery organization. Managerial practice too treated this knowledge as an attribute of the provider, thus focusing on the resources clinicians used as they provided care and on the hotel... View Details
Keywords: by Martha Lagace; Health
  • 23 Dec 2008
  • First Look

First Look: December 23, 2008

StarNight Hotel Construction Bid: Real Time Competition on Schedule, Scope, and Cost Harvard Business School Case 209-067 The case is intended for use with the HBS Educational Technology Group "Construction Bidding Simulation."... View Details
Keywords: Martha Lagace
  • 02 Jul 2013
  • First Look

First Look: July 2

After being awarded the CCI, Chan must make some tough decisions about how to carry out the CCI. Despite Far East Hospitality's leading market share in mid-tier hotels and serviced residences, there had been a number of new entrants into... View Details
Keywords: Anna Secino
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

make bad decisions? Using both field and quantitative data from the MGM-Mirage Group, this paper discusses how management controls affect the learning rates of lower-level employees. Research, focusing on hotel casino hosts, was conducted... View Details
Keywords: by Staff
  • 15 Dec 2015
  • First Look

December 15, 2015

https://cb.hbsp.harvard.edu/cbmp/product/316046-PDF-ENG Harvard Business School Case 216-012 Hotel Industry This note teaches the critical elements to understand the fundamentals of hotel investing,... View Details
Keywords: Carmen Nobel
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
Keywords: by Julia Hanna; Health
  • 21 Jun 2011
  • First Look

First Look: June 21

Maddalena Hotel & Yacht Club in north Sardinia, pose a branding challenge. Can all the properties, including the Forte Village, be successfully brought under one umbrella brand, namely, Eleganzia? Moreover, what should the character... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2013
  • Op-Ed

HBS Faculty Remember Nelson Mandela

I use to describe this leadership model: leading from behind . I think it captures the type of leader I'm talking about. I got the idea from reading Nelson Mandela. Several years ago-jet-lagged in my hotel room in Cape Town, overlooking... View Details
Keywords: by Nitin Nohria, Linda Hill, Rosabeth Moss Kanter & Gautam Mukunda
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

investors and he’s the “flag,” the name. Given that case, that would inform a world view that has a high sensitivity to perceptions in what we call in real estate “the real economy.” Are the rooms full, and in which locations? Hotel... View Details
Keywords: by Christina Pazzanese
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