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Show Results For
- All HBS Web
(310)
- People (4)
- News (92)
- Research (185)
- Events (2)
- Multimedia (3)
- Faculty Publications (120)
- 01 Dec 2013
- News
Faculty Q&A: Playing the Hits
activities in her hotel room. That Maria—who was 21 or 22 at the time—was able to address a room full of journalists at the UN and take questions about the war in Bosnia was eye-opening. I learned that, yes, she's an amazing tennis player... View Details
- 03 May 2011
- First Look
First Look: May 3
Download the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1815370 Strategy as Innovation: Emergent Goal Formation in a Nascent Industry Authors:Tiona Zuzul and Amy C. Edmondson Abstract Building on research in strategy... View Details
Keywords: Sean Silverthorne
- 15 Oct 2013
- First Look
First Look: October 15
Business School Case 213-050 Hotel Ivory Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently owned hotel on the Ivory Coast. However, he... View Details
Keywords: Sean Silverthorne
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
particular CSI story involved lost revenue on hotel payment transactions. Analysis of data suggested that after a customer had selected a hotel, filled in the travel and billing information, then clicked the "Buy Now" button, a... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less... View Details
Keywords: by Jean Ayers
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
now," she said. "The consumer really wants highly designed garments at an affordable price." Tyler Morse, president of Bliss, an upscale spa and beauty company purchased by Starwood Resorts and Hotels in 2004, said that... View Details
- 01 Jun 2016
- News
Prima Datarina
with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or... View Details
Keywords: Julia Hanna
- 01 Dec 2010
- News
This Is What I Do
“With the MJFF sharing some of the initial risk in funding projects,” Hood explains, “the hope was that if positive outcomes emerged, industry would get involved where it might not have before and would take it the rest of the way. So... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 01 Jun 2020
- News
Prognosis
existed in the past. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See... View Details
- 28 May 2019
- News
Alumni and Faculty Books for June 2019
method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges, the authors provide 30 detailed, real-world examples to transform the way you approach problems and take you to the next level of business and... View Details
- 01 Apr 2000
- News
Real World Issues Aired at Student Led Conferences
Always impressive, the annual conferences organized by HBS student clubs bring together industry leaders, alumni, and students for meetings marked by informative discussions of key business issues. Earlier this year, gatherings sponsored... View Details
Keywords: Mary Ellen Gardner
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
which was sourcing originals for its new hotel in Oakland, for example, and a florist who was staging a large-scale but short-term installation at Instagram’s headquarters. At first Giridharadas was simply hoping to build a better market... View Details
Keywords: Jen McFarland Flint
- 17 Dec 2001
- Research & Ideas
Becoming the Next Real Estate Mogul
real estate industry can make oral agreements seem less binding than they might in other businesses. The illiquid nature of real estate also allows dealmakers more time to back out of an agreement. Staying on top of internal dynamics is a... View Details
- 27 Feb 2025
- Blog Post
IFC India 2025: HBS Visits Jindal Steel Works (JSW) Steel Dolvi Plant
reminder that the brunt of climate change will be borne by the poorest, most vulnerable members of society. Visit to JSW Steel and Decarbonization in the Steel Industry Our team’s research topic was decarbonization in the steel industry.... View Details
- 01 Jan 2011
- News
Hüsnü Özyeğin, MBA 1969
services industry that includes supermarket chains, shopping malls, wind energy, and banks. Both his son, Murat (MBA 2003), and daughter, Aysecan (who holds an MBA from Stanford), work closely with him. "I'm still a hands-on manager of my... View Details
- 01 Jun 2020
- News
How Sports Should Use Its Timeout
industries to truly be off-the-grid in some ways: Not digital-first, not adhering to regular market forces—because it's sports. It's live. And I think now the silver lining for this industry is that... View Details
- 10 Mar 2021
- News
Chasing the Silver Tsunami
Thriving Online After three decades in service of people who are over the age of 50, Meredith Oppenheim is working to nudge the industry in a new direction—broadening the scope of its offerings to include meaningful online engagement. Her... View Details
- 01 Jun 2020
- News
Meal Plan
at a white-tablecloth restaurant. This year is looking a little different. On May 8, as some states loosened dining-in restrictions and others maintained strict guidelines for takeout and delivery only, the Bulletin held a virtual roundtable on the future of the View Details
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
500,000 listings and counting. (By way of comparison, hotel industry giant Marriott offers around 530,000 rooms worldwide.) Airbnb, which has been valued at roughly $2.5 billion, recently closed a $200... View Details