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- All HBS Web
(622)
- People (4)
- News (233)
- Research (256)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
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- 15 Dec 2015
- First Look
December 15, 2015
https://cb.hbsp.harvard.edu/cbmp/product/316046-PDF-ENG Harvard Business School Case 216-012 Hotel Industry This note teaches the critical elements to understand the fundamentals of hotel investing,... View Details
Keywords: Carmen Nobel
- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
$96 million, as well as home rental service Airbnb, noting, "Why build new hotels when we've got all this spare capacity?" Henderson works closely with the STAR Lab, a new initiative focused on research about environmental consumer... View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
Airlines, casinos, and hotels can offer significant rewards to their loyal customers because they often operate with substantial overcapacity. Rewards based on this overcapacity, such as air miles or stays in View Details
- 20 Jun 2016
- Research & Ideas
When Predicting Other People's Preferences, You're Probably Wrong
bookseller might only recommend books that are similar to previous purchases. Or if someone “likes” a fancy Manhattan hotel on Facebook, her Facebook friends might not invite her on an overnight hike in the woods. Or, more seriously, a... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all... View Details
Keywords: by Jean Ayers
- 23 Aug 2016
- First Look
August 23, 2016
be a tough year. How could Ilkbahar both try to extend HBC’s special formula for success to Cyprus while maintaining high motivation at the Fethiye installation? The case describes the forces that shape the hotel industry's structure,... View Details
Keywords: Sean Silverthorne
- 04 Feb 2021
- Research & Ideas
Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids
Survival usually required some degree of “restructuring the organization.” A real estate CEO provided an example: “We had the option to shut down our hotel business but decided to keep it open and offer it as housing to international... View Details
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
I use to describe this leadership model: leading from behind . I think it captures the type of leader I'm talking about. I got the idea from reading Nelson Mandela. Several years ago-jet-lagged in my hotel room in Cape Town, overlooking... View Details
- 14 Feb 2007
- Op-Ed
Tata-Corus: India’s New Steel Giant
this lies within Tata Steel itself, as in its acquisition in Singapore. And the rest lies in the broader ambit of the Tata group through its acquisitions of Daewoo's truck assets in South Korea, Tetley Tea in the U.K. and ritzy hotel... View Details
Keywords: by Tarun Khanna
- 02 Apr 2014
- What Do You Think?
Has the Post-Capitalist Economy Finally Arrived?
locations (even if on a sofa) going for as little as $25 per night. Nightly rentals are beginning to exceed the volumes of the largest hotel chains. What happens if the chains, with much higher marginal costs, are forced to cut back on... View Details
- 25 Nov 2014
- First Look
First Look: November 25
https://hbr.org/product/venture-capital-at-the-harvard-management-company-in-historical-perspective/815047-PDF-ENG Harvard Business School Case 415-021 McKinsey & Co.-Protecting Its Reputation (A) On Tuesday, March 15, 2011, all 1,200 global Partners of McKinsey... View Details
Keywords: Carmen Nobel
- 18 Feb 2014
- First Look
First Look: February 18
http://hbr.org/product/groupon-for-local-businesses/an/514047-PDF-ENG Harvard Business School Case 514-071 Managing Online Reviews on TripAdvisor In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on... View Details
Keywords: Sean Silverthorne
- 26 Jan 2016
- First Look
January 26, 2016
travelers who sought a more authentic and local experience than a typical upscale hotel might provide. onefinestay's brand had been "hacked" together quickly during the company's early years. After five years of rapid growth,... View Details
Keywords: Sean Silverthorne
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
was a place almost like a hotel or an office, a kind of ancillary place for the doctor. The doctor was the star. But increasingly, the hospitals have won the power struggle, and the physicians are more or less the blue-collar workers. And... View Details
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
vital to strategy implementation (for example, at exclusive hotel chains) or when the organizational design is highly complex because of sophisticated technologies and a complex value chain (in aerospace or computers, for instance). In... View Details
Keywords: by Robert Simons
- 11 Nov 2014
- First Look
First Look: November 11
2011, all 1,200 global Partners of McKinsey & Co. gathered at the Gaylord National Hotel & Convention Center near Washington, DC for their annual Partners' conference. The atmosphere was tense as Partners, in addition to their... View Details
Keywords: Sean Silverthorne
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 10 Nov 2015
- First Look
November 10, 2015
Strengthening the Brand with Digital Marketing Accor, the world's leading hotel operator with a portfolio of fourteen hospitality brands (including Sofitel and Novotel) in 92 countries, prided itself on living up to its motto, "To... View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
data driven approach to management. The case explores Ctrip's founding and early growth; its expansion into multiple market segments including hotel reservations, air ticketing, leisure travel, and corporate travel; and the sources of its... View Details
Keywords: Sean Silverthorne