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Show Results For
- All HBS Web
(627)
- People (4)
- News (238)
- Research (256)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
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- 20 May 2014
- First Look
First Look: May 20
Download working paper: http://ssrn.com/abstract=2270579 Cases & Course Materials Harvard Business School Case 314-114 The Park Hotels: Revitalizing an Iconic Indian Brand Priya Paul, chairperson of The Park Hotels, an award-winning portfolio of thirteen boutique... View Details
Keywords: Sean Silverthorne
- 03 May 2011
- First Look
First Look: May 3
small cancer diagnostics start-up is deciding whether to acquire a laboratory to make and sell its bladder cancer test or build its own manufacturing and sales team. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/811015-PDF-ENG Barceló View Details
Keywords: Sean Silverthorne
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all... View Details
Keywords: by Jean Ayers
- 14 Feb 2007
- Op-Ed
Tata-Corus: India’s New Steel Giant
this lies within Tata Steel itself, as in its acquisition in Singapore. And the rest lies in the broader ambit of the Tata group through its acquisitions of Daewoo's truck assets in South Korea, Tetley Tea in the U.K. and ritzy hotel... View Details
Keywords: by Tarun Khanna
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
500,000 listings and counting. (By way of comparison, hotel industry giant Marriott offers around 530,000 rooms worldwide.) Airbnb, which has been valued at roughly $2.5 billion, recently closed a $200 million round of financing,... View Details
- 18 Feb 2014
- First Look
First Look: February 18
http://hbr.org/product/groupon-for-local-businesses/an/514047-PDF-ENG Harvard Business School Case 514-071 Managing Online Reviews on TripAdvisor In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on... View Details
Keywords: Sean Silverthorne
- 17 Dec 2001
- Research & Ideas
Becoming the Next Real Estate Mogul
supply. "It's a very cyclical business," he said. "But even a down cycle can provide opportunity for people with their eyes wide open." Constantini said he favors the hotel and assisted-living businesses. "I would... View Details
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
Partners and Great Wolf Resorts: Buying from a Highly Regarded Competitor The case examines the March 2015 Centerbridge Partners investment decision regarding whether to acquire Great Wolf Resorts, a North American family-oriented indoor water parks and View Details
Keywords: Sean Silverthorne
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
is: job ownership: nature or nurture? What do you think? Original Column There’s an age-old question: “Does anyone ever take a rental car to the car wash?” For years, Bill Marriott instinctively has picked up trash as he walks through View Details
Keywords: by James Heskett
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
Let's say you build an invitation-only social network for high net-worth individuals. American Express could probably do it for their platinum card members. If I'm a platinum card member, the kind of hotels and travel experiences I look... View Details
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
box, and the remote. Your breakfast-included hotel bill still features separate prices for bed and for breakfast. Partitioning should only be used by those sellers who want to sensitize people to a secondary benefit that might otherwise... View Details
- 10 Feb 2015
- First Look
First Look: February 10
the industry. The case also follows Nino's development of an online platform to crowdsource design for his crowdfunded buildings, maximizing shared value throughout the development process. Nino faces many challenges as he attempts to crowdfund an extended stay View Details
Keywords: Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
products. The points awarded by airline frequent flyer and hotel frequent guest programs, if redeemed, amount to discounts of 1 percent to 5 percent over the prices paid by non-subscribers. They also lose out on a variety of non-monetary... View Details
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
now," she said. "The consumer really wants highly designed garments at an affordable price." Tyler Morse, president of Bliss, an upscale spa and beauty company purchased by Starwood Resorts and Hotels in 2004, said that... View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
Airbnb on travelers, hosts, and hotels. The welfare gains from Airbnb are concentrated in locations (New York) and times (New Year’s Eve) when hotels are capacity constrained. This occurs because peer hosts are responsive to market... View Details
Keywords: Sean Silverthorne
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
attention to the importance of Chanel’s networks among the cultural elite and European high society. It explores how she embraced the rise of Anti-Semitism among many members of the upper class at that time. During World War II, Chanel lived in the Ritz View Details
Keywords: Dina Gerdeman
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
Airlines, casinos, and hotels can offer significant rewards to their loyal customers because they often operate with substantial overcapacity. Rewards based on this overcapacity, such as air miles or stays in View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
and development of its employees. Historically, this training had taken place at hotels and conference centers not affiliated with Deloitte. The idea for the construction of a special-purpose, Deloitte-owned learning facility had been... View Details
Keywords: Sean Silverthorne
- 06 Dec 2013
- Op-Ed
HBS Faculty Remember Nelson Mandela
I use to describe this leadership model: leading from behind . I think it captures the type of leader I'm talking about. I got the idea from reading Nelson Mandela. Several years ago-jet-lagged in my hotel room in Cape Town, overlooking... View Details