Hotel - Publications - Faculty & Research

01 Dec 2023
News

The Imposter Among Us

inadequacy, in my first week on the job Clayton received a letter from the Nobel Prize Committee asking him to recommend someone for the Nobel Prize in Economics. He handed me the letter, asked me to write a draft, and said, “If you’d like me to buy you a View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

28 Mar 2024
News

Rooms with a View

Alexander Mirza (MBA 1997) has spent two decades in the hospitality industry, opening and growing major hotel brands, including Hilton, Starwood, and Caesars, with locations around the world. And with each new project, Mirza faced the same primary challenge. “It didn’t... View Details

Keywords: April White; photos by Christina Gandolfo; Hospitality

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

their daily activities and practicing intentionality when budgeting their time. “Ask yourself: ‘Am I doing a task for a reason related to impression management, and is it that important?’” she says. You Might Also Like: How Racial Bias Taints Customer Service: Evidence... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

William A. Sahlman

William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

Sandra J. Sucher

Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels

Paige Tsai

Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details

Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details

Keywords: by Danielle Kost

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

information systems. "We had so many people in the company who wanted to help but who weren't trained to help," Neeleman told the New York Times. "We had an emergency control center full of people who didn't know what to do. I had flight attendants... View Details

Keywords: by Julia Hanna; Air Transportation

Web

Skydeck - Alumni

special correspondent on PBS NewsHour —talks about his new book, Hotel Scarface , and the lasting allure of 1980s Miami Living the Quantitative Life What Paul Grana (MBA 2009) has learned from eight years of personal data tracking Skydeck... View Details

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

selves, as we walked from the Hotel LEGOLAND to the LEGO Group’s brand-new headquarters, where their team graciously welcomed us in a jaw dropping atrium with a LEGO brick-themed central light fixture – the perfect start to a wonderful... View Details

Web

Jana Kierstead | About

Companies. Jana earned an MBA from the Kellogg School of Management at Northwestern University and a bachelor’s degree from Cornell University’s School of Hotel Administration. She currently serves as a Trustee for the Beth Israel... View Details

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

described the register for the first time and explained how it would prevent theft and give an accurate account of the day's receipts. The goal of this stage was to schedule a demonstration of the machine in a nearby hotel where the... View Details

Keywords: by Walter A. Friedman

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

“What we want from a company today is not the same as 10 years ago. But the principles are the same.” The elements of trust A handful of companies stand out as rare examples of building an unwavering sense of trust, Sucher and Gupta say. The Ritz-Carlton View Details

Keywords: by Lane Lambert

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India, my tired family arrived at a... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

John A. Deighton

John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details

Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels

Joseph L. Bower

JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade. He has served in many administrative roles... View Details

Keywords: hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels; hotels ＆ motels

Web

HBS Entrepreneurship Summit - Alumni

Center for Entrepreneurship website. Agenda FRIDAY NOVEMBER 4, 2022 8:00 a.m.—2:00 p.m. Pre-Summit Programming Programming addressing the unique challenges facing underrepresented founders Open to all underrepresented founders and allies 7:45 a.m. Bus Transportation... View Details

Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

22 Nov 2023
News

So You Want to Join a Startup

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details

01 Jun 2023
News

Curb Appeal

Corporation, the multibillion-dollar conglomerate founded by her grandfather, Laurence Tisch. The company’s holdings extend from hotels to oil and gas, and the Tisch name graces hospitals, museums, and art galleries across New York City.... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

Publications