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Show Results For
- All HBS Web
(585)
- People (4)
- News (233)
- Research (257)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
Dennis Campbell
Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution... View Details
- 28 Mar 2024
- News
Rooms with a View
Alexander Mirza (MBA 1997) has spent two decades in the hospitality industry, opening and growing major hotel brands, including Hilton, Starwood, and Caesars, with locations around the world. And with each new project, Mirza faced the same primary challenge. “It didn’t... View Details
William A. Sahlman
William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.
Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details
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- 03 Mar 2023
- Research & Ideas
When Showing Know-How Backfires for Women Managers
their daily activities and practicing intentionality when budgeting their time. “Ask yourself: ‘Am I doing a task for a reason related to impression management, and is it that important?’” she says. You Might Also Like: How Racial Bias Taints Customer Service: Evidence... View Details
Paige Tsai
Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details
- Web
Skydeck - Alumni
correspondent on PBS NewsHour —talks about his new book, Hotel Scarface , and the lasting allure of 1980s Miami Living the Quantitative Life What Paul Grana (MBA 2009) has learned from eight years of personal data tracking Skydeck Live:... View Details
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details
Keywords: by Danielle Kost
Sandra J. Sucher
Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details
- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
selves, as we walked from the Hotel LEGOLAND to the LEGO Group’s brand-new headquarters, where their team graciously welcomed us in a jaw dropping atrium with a LEGO brick-themed central light fixture – the perfect start to a wonderful... View Details
- Web
Jana Kierstead | About
Companies. Jana earned an MBA from the Kellogg School of Management at Northwestern University and a bachelor’s degree from Cornell University’s School of Hotel Administration. She currently serves as a Trustee for the Beth Israel... View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
information systems. "We had so many people in the company who wanted to help but who weren't trained to help," Neeleman told the New York Times. "We had an emergency control center full of people who didn't know what to do. I had flight attendants... View Details
John A. Deighton
John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India, my tired family arrived at a... View Details
- Web
HBS Entrepreneurship Summit - Alumni
Center for Entrepreneurship website. Agenda FRIDAY NOVEMBER 4, 2022 8:00 a.m.—2:00 p.m. Pre-Summit Programming Programming addressing the unique challenges facing underrepresented founders Open to all underrepresented founders and allies 7:45 a.m. Bus Transportation... View Details
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
described the register for the first time and explained how it would prevent theft and give an accurate account of the day's receipts. The goal of this stage was to schedule a demonstration of the machine in a nearby hotel where the... View Details
Keywords: by Walter A. Friedman
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
“What we want from a company today is not the same as 10 years ago. But the principles are the same.” The elements of trust A handful of companies stand out as rare examples of building an unwavering sense of trust, Sucher and Gupta say. The Ritz-Carlton View Details
Keywords: by Lane Lambert
Joseph L. Bower
JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade. He has served in many administrative roles... View Details
- 22 Nov 2023
- News
So You Want to Join a Startup
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details
- 01 Jun 2023
- News
Curb Appeal
Corporation, the multibillion-dollar conglomerate founded by her grandfather, Laurence Tisch. The company’s holdings extend from hotels to oil and gas, and the Tisch name graces hospitals, museums, and art galleries across New York City.... View Details
- 01 Mar 2024
- News
Action Plan: Wild at Heart
At first glance, Heather Evans (MBA 1983) might not seem the likeliest candidate for a career in ecological landscaping. A former chief marketing officer and “true urbanist” (“to the extent I used to hate visiting people in the country!”), Evans spent most of her life... View Details