Health and Personal Care Stores - Publications - Faculty & Research

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

cost.” During the two vulnerable weeks before government relief kicked in, Lawson delivered 200,000 prepared meals to victims, including onigiri rice balls, bread, and cups of noodles. The company also took View Details

Keywords: by Dina Gerdeman

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

another, in what they believe to be the best interest of personal productivity. Those who always follow a recommended schedule don’t have to spend time deciding when or how to stray from it. “Searching through your queue View Details

Keywords: by Carmen Nobel; Health

25 Aug 2014
HBS Case

Starbucks Reinvented

clear, unwavering message that Starbucks' transformation would represent a return to its roots and an uncompromising commitment to core values, such as health care benefits for... View Details

Keywords: by Julia Hanna; Food & Beverage

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

a young professor had been his bread and butter. “It was less fun and it was harder, and the paper was lower quality than what I had done 10 years before,” he recalls. “It was... View Details

Keywords: by Avery Forman

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

you are not working is a moment that's wasted,” says Whillans. “The negative effects of constantly choosing work over personal relationships appear to accumulate over time and in turn contribute to negative... View Details

Keywords: by Rachel Kim Raczka

07 Dec 2010
First Look

First Look: Dec. 7

product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety View Details

Keywords: Sean Silverthorne

03 Nov 2015
First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral... View Details

Keywords: Sean Silverthorne

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

time-smart changes (for, say, teachers or health care and service workers). We need to convince business leaders that time affluence is a competitive issue. The war for talent... View Details

Keywords: by Dina Gerdeman

16 Nov 2021
HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

employee departures. Company officials kept a careful count of departing workers and doled out bonuses to managers based on the number of workers in their groups that left. Managers View Details

Keywords: by Michael Blanding

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

year visiting stores and employees and personally responds to any e-mail they send him." All of these factors have made QuikTrip a regular... View Details

Keywords: by Julia Hanna; Retail

09 Jun 2015
First Look

First Look: June 9, 2015

allowed by health authorities. Yet caries remained a significant threat to public health in many countries, both developing and developed. As Suzan Harrison, Colgate's... View Details

Keywords: Sean Silverthorne

24 Jul 2007
First Look

First Look: July 24, 2007

to use its limited resources focusing on Home Depot or find a new target to forward their cause. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407097 Apollo Hospitals—First-World Health View Details

Keywords: Martha Lagace

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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19 Dec 2022
Research & Ideas

What Motivates People to Give Generously—and Why We Sometimes Don't

I think, rather than asking what type of person is going to give, the more helpful question is to ask what can be done to change the structure of the ask in any particular situation. "They may be looking for excuses not to always say... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

26 Jul 2016
First Look

July 26, 2016

Thomas W. Feeley, Diana J. Mason, Richard L. Schilsky, Ellen L. Stovall, and Shelley Fuld Nasso Abstract—"What Health System Transformations Do You Believe Are Necessary for the Future of View Details

Keywords: Sean Silverthorne

28 Feb 2023
Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

were 19 percent more likely to finish if they had a dedicated supportive supervisor. Some fields work better. Students were also more likely to complete apprenticeships in the financial services and IT industries, as opposed to business... View Details

Keywords: by Michael Blanding

20 Oct 2015
First Look

October 20, 2015

improve the lives of the estimated two billion people who live on less than $2 a day by facilitating more secure, accessible, and reliable ways to store and transfer money than... View Details

Keywords: Sean Silverthorne

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

long run.” About the Author Michael Blanding is a writer based in the Boston area. [Image: iStock] Related Reading How Electronic Patient Records Can Slow Doctor Productivity Clay Christensen on Disrupting Health View Details

Keywords: by Michael Blanding; Health

September 2011 (Revised February 2013)
Case

Cleveland Clinic: Improving the Patient Experience

By: Ananth Raman and Anita L. Tucker

Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs

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