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- All HBS Web
(524)
- People (1)
- News (158)
- Research (292)
- Events (2)
- Multimedia (10)
- Faculty Publications (166)
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- 15 Feb 2000
- Lessons from the Classroom
Delivering Information Services: A 30-Year Perspective
example of a non-high-tech company we study is H.E. Butt Grocery Company. This is a large, very successful privately held chain in southern Texas that has used technology to combat some of the threats of its competitors, including... View Details
Keywords: by Staff
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
broad sell-off in the shares of grocery retailers and suppliers. Behind the precipitous declines lay recognition that Amazon’s bold move into brick and mortar assets offered transformational opportunities. Amazon could gain expertise in... View Details
Keywords: Dina Gerdeman
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
(A) A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the... View Details
Keywords: Dina Gerdeman
- 20 Jun 2011
- Lessons from the Classroom
Fame, Faith, and Social Activism: Business Lessons from Bono
music, just like grocery shoppers buying organic milk or fair trade coffee." This lesson applies across all businesses. "We think this is only true for artists and entertainers, but it's true for making tennis shoes and semiconductors,... View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Big Messages, Small Screens, Many Choices
is, if the app is the way we interact with the brands, how do you get me to be one of your favorite apps?" Gupta said that a successful app must provide obvious, unique value—and meet consumers where they live. As an example, he cited the View Details
- 02 Apr 2008
- Research & Ideas
Four Companies that Conquered America
retailer, to enter the U.S. market with the new Fresh & Easy chain of discount grocery stores. Avoiding geographies where Wal-Mart is entrenched, Tesco has so far opened 50 stores in the growth markets of California, Nevada, and... View Details
Keywords: by John Quelch
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
afford groceries is the reason we see so much plastic in grocery aisles today. “Despite our best efforts, Gotham Greens is a small company with limited influence in the packaging sector. Changing the... View Details
Keywords: by Ranjay Gulati
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
2014 report from Boston Consulting Group, some two-thirds of total growth in the grocery sector has come from "responsible consumption" products. For example, organic grocer Whole Foods' annual revenues have increased steadily in the past... View Details
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
still be stymied if they try to consider every single laptop on the market. (In the article, Norton and Ariely cite a study by social psychologists Sheena Iyengar and Mark Lepper, who showed that grocery store shoppers who were offered... View Details
Keywords: by Carmen Nobel
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
says Groceries $88, Delivery $8? In a recent working paper titled "The Framing Effect of Price Format," HBS Associate Professor Luc Wathieu and coauthor Marco Bertini of the London Business School attempt to understand the consumer... View Details
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
brands, forever on the lookout for new opportunities; home life has become an act of managing supply chains, outsourcing housecleaning, childcare, and even grocery shopping to others; and churches market themselves like fast food... View Details
Keywords: by Michael Blanding
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
going to make the food space more vulnerable in the next five years. There is going to be enormous change, both because of the way people eat and because new models are starting to come into the equation that will erode the brick-and-mortar business. You see it... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
cart altered the purchasing patters of customers when it was introduced over 60 years ago. Today's technologies can have equally profound effects on consumers' behavior. For example, a Swedish grocery store discovered that by... View Details
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
the war ended, Phillips was well positioned to meet the pent-up needs of consumers. His counterpart, Clarence Saunders, who founded Piggly Wiggly, was a consummate Mold-Breaker. He fundamentally revolutionized grocery shopping by... View Details
Keywords: by Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
pressed pleats? Krasnow worked at General Foods for two years, developing fast-food products for the home kitchen. Then he joined the Jewel Companies, a food retailer, first bagging groceries at a Star Market in Cambridge, and later... View Details
Keywords: by John S. Rosenberg
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
of a category, that starts to create trouble. Amazon already has a significant percentage of almost every category except groceries and hardware. If ecommerce gets to 10, 15, or 20 percent of a category, your business is in real, serious... View Details
- 12 May 2003
- Research & Ideas
How Hot is the “Hot Spot” Business?
future Wi-Fi users, those who access wireless services with their PDAs. For example, imagine a trip to the grocery store where you pull out your PDA to download your shopping list and store coupons, all being delivered via a local... View Details
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
cross-referenced this information with employment data for the largest industry clusters within each ethnic group—for example, grocery stores for Yemenis, gas stations for Punjabis, and taxicabs for Bangladeshis and Eritreans. They found... View Details
- 22 Dec 2016
- Op-Ed
The Small Business Administration is a Model for How to Drive Economic Growth
restaurants, dry cleaners, and local grocery stores—form the backbone of communities across America and they are responsible for about 40 million jobs. And, as Mercedes Delgado and I show in research released earlier this year, small... View Details
Keywords: by Karen Mills
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
president and CEO of grocery chain Stop & Shop. In 2007, certain brands of pet food manufactured in China and sold at several locations were found to be contaminated with melamine. Many pets became sick, and some even died. Through it... View Details