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Show Results For
- All HBS Web
(662)
- News (188)
- Research (381)
- Events (1)
- Multimedia (1)
- Faculty Publications (83)
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- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
Technology and Operations Management unit at Harvard Business School. And why would Apple ever allow a Kindle app in its App Store in the first place? "We all know historically Apple often says no to apps that directly compete with... View Details
- 27 Apr 2010
- First Look
First Look: April 27
competitors in setting up towers but engage in a brutal competition with them in the marketplace? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/110057-PDF-ENG Dollarama Inc. Andre F. PéroldHarvard Business School Case 210-041 Dollarama is the leading... View Details
Keywords: Martha Lagace
- 10 Sep 2008
- Research & Ideas
Long-Tail Economics? Give Me Blockbusters!
also worries that a company is at risk if sales depend too much on one or two megabrands that could run into lawsuits from generic competitors or regulatory challenges. On the other hand, the president of Warner Bros. (think Batman) aims... View Details
- 08 Nov 2024
- Op-Ed
How Private Investors Can Help Solve Africa's Climate Crisis
African people, businesses, and nations are becoming increasingly stressed by climate-related perils like droughts, river flooding, extreme heat, and rising sea levels. This is leading not only to the destruction of assets but also challenges to lives and... View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
that existing stores must participate in normal industry growth while the new stores experience targeted revenue growth. The corporate scorecard also measures the amount of cash flow View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
clubs," we show that 1) fees serve as a signal of price discounts, such that stores that charge fees are perceived as offering better deals for identical items; 2) the presence of fees can increase consumer spending and overall View Details
Keywords: Martha Lagace
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
questions on the business problems that affect entrepreneurs. “They can share insights about customer trends and help find workers to hire,” says Kerr. “They can say, ‘My convenience store is over here, and your convenience View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
store is rare and would be uneconomical for the retailer to aspire to. Actually, loyalty systems are unique in the sense that copying of a loyalty system by direct competitors reinforces the strength of the loyalty View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
must get out and meet customers on their home turf—in their homes, on job sites, in their offices. Here the CEO has to set an example. AG Lafley, CEO of Procter & Gamble, reinstituted consumer home visits and store visits for himself... View Details
Keywords: by John Quelch
- 23 Sep 2014
- First Look
First Look: September 23
implementation: over 70% of shifts generated by the system were receiving manual overrides ("edits") by the store managers. Store managers believed the edits were... View Details
Keywords: Sean Silverthorne
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
link improvements in their daily processes to achievement of high-level strategic objectives. The Balanced Scorecard framework describes strategy with strategic objectives, measures, targets, and initiatives. (See Figure 2-1.) Strategic objectives and measures can be... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 17 Mar 2021
- Research & Ideas
Beyond Pajamas: Sizing Up the Pandemic Shopper
industry, which reached global sales of $1.9 trillion in 2019. Even before the pandemic, roughly 28 percent of global apparel transactions were happening online. At the same time, many brands had closed their physical stores in the... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
of Pennsylvania, is codirector of the Fishman-Davidson Center for Service and Operations Management. An excerpt from their book follows our interview. Martha Lagace: In a nutshell, what is rocket science retailing? Ananth Raman: It means that retailers should Use the... View Details
- 12 May 2003
- Research & Ideas
How Hot is the “Hot Spot” Business?
Starbucks claims the world's largest Wi-Fi network, with some 2,200 stores offering wireless connectivity to latte sippers for a charge. That number will climb to 3,000 by year's end, according to the company. Darren Hostin, of Starbucks... View Details
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
lose your bearings. Q: How pernicious a problem is denial in business today? A: Denial has always been a problem. What is different today is that the cost of denial has become so high. We are living in a less forgiving world than we once did. Here's an example. View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
bonds generates a crowding out of corporate lending. For a given domestic firm, new debt is less likely to be a loan—i.e., the loan supply contracts—when local banks have purchased more domestic sovereign debt and when that debt is risky... View Details
Keywords: Sean Silverthorne
- 01 Mar 2011
- First Look
First Look: March 1
mind-set and will be expected to offer your CEO deep insights on key business decisions. This article explores those developments in more detail and explains other findings about the latest requirements in each of seven C-level jobs: CIO, chief marketing and sales... View Details
Keywords: Sean Silverthorne
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
company operations, and protect the environment while generating long-term value for shareholders. "A decision by Doug McMillon ... has given us an opportunity to put the Business Roundtable’s new criteria to the test." The... View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
effect on any of these outcomes, we find that the system had a significantly positive effect on the quality of creative work when it was more frequently accessed. It also had a positive effect on the quality of creative work in stores... View Details
Keywords: Re: Multiple Faculty