Free Will - Publications - Faculty & Research

12 Oct 2021
Research & Ideas

What Actually Draws Sports Fans to Games? It's Not Star Athletes.

After COVID-19 shut down most professional sports leagues last year, fans have been eagerly returning to games and matches. But what will keep them coming back after the pandemic? Leagues might assume that their star athletes and... View Details

Keywords: by Rachel Layne; Sports

17 Jul 2012
First Look

First Look: July 17

control and agenda setting. In the special case of mutually incompatible control systems, when top managers must trade off relevance for appropriateness (or the other way round), their choice of interactive control will be driven by what... View Details

Keywords: Sean Silverthorne

20 Oct 2020
Blog Post

Exploring Technology and Public Impact Through the HBS/HKS Joint Degree Program

If the past two decades have demonstrated technology’s potential, one of the challenges of the next ten years will be defining its boundaries. How can new technologies benefit people and societies in equitable ways? How can companies --... View Details

07 Sep 2011
First Look

First Look: Sept. 7

Abstract Two sets of studies illustrate the comparative nature of disclosure behavior. The first set investigates how divulgence is affected by signals about others' readiness to divulge. Study 1A shows a "herding" effect, such that survey respondents are... View Details

Keywords: Sean Silverthorne

11 Sep 2006
Research & Ideas

Negotiating When the Rules Suddenly Change

when they radically restructured their collective bargaining agreement (CBA). The new CBA instituted a uniform cap (as well as a floor) on team payrolls. It also set maximums and minimums for individual contracts and declared many more players View Details

Keywords: by Michael Wheeler; Sports

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

taking a short walk outside or even looking out the office window or at an indoor plant can help free up the mind. And finally, many interviewees made a conscious effort to take a little time to celebrate progress or successes, rather... View Details

Keywords: by Dina Gerdeman

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

and diversions, offering varying levels of compensation. Passengers who were stuck on a plane for more than three hours, for example, received a full refund and a voucher for a free roundtrip flight. On February 21, JetBlue also issued a... View Details

Keywords: by Julia Hanna; Air Transportation

01 Mar 2019
News

The Burden Legacy

incoming MBA Class of 2004 to restore confidence in America’s free enterprise system after public trust in business had been shaken by the Enron and WorldCom scandals. And in the wake of the global financial crisis, former Treasury... View Details

Keywords: Linda Kush

Web

Frequently Asked Questions - Crossover Into Business

athlete. How much does it cost to participate in the program? The Crossover Into Business program is currently free for professional athletes – we do not charge any application or program fees. I am a professional athlete. View Details

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Faculty & Researchers - Managing the Future of Work

Harvard Business School background note, 2022. With Daniel O’Connor, Paige Boehmcke, and Will Ensor. Catalant’s Operating System for the Future of Work , Harvard Business School case, 2020. With Christopher T. Stanton. Unilever’s Response... View Details

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

bankruptcy proceeding can have difficulty restructuring their public bonds. If such bonds are widely held, individual bondholders may be unwilling to make concessions, preferring to free ride off the concessions of others. Thus it View Details

Keywords: by Stuart C. Gilson

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Online Business Strategy Courses | HBS Online

prospective learners, conducted by City Square Associates). Related Content Free Strategy Course Flowchart Which HBS Online Strategy Course Is Right for You? This flowchart will help you determine which HBS... View Details

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HBR Classics - Alumni

thinking and practice. As an exclusive benefit for HBS alumni, 77 of these HBR Classics are now available for free downloading. Please browse the collection below; login is required. Just click on a title to read online or download the... View Details

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

terms of business outcomes, they're not developing the best customer relationships they could.” Companies that fix disparities in their service delivery are likely to boost customer satisfaction and loyalty, say Feldberg and Kim in the manuscript they’re preparing,... View Details

Keywords: by Pamela Reynolds

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

were accused of sexual harassment and other abusive treatment of employees. Plus the ride-sharing service was “flat-out wrong” to try and poach drivers from its competitor, Lyft, in 2014, Sucher says. The company has made some good-will gestures, such as giving people... View Details

Keywords: by Lane Lambert

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

we now see an industry back on its heels, massively disrupted by an external force so unprecedented it is almost unfathomable. The severity of this business interruption will continue to endure and be further complicated by the mandate of... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

21 Jul 2008
Research & Ideas

Solving the Marketing Resources Allocation Puzzle

firms in the past, and also by reviewing more theoretical approaches developed by academia. The framework works in two parts. In part one, the manager estimates a model of demand. In part two, the estimates are plugged into an optimization model. The results View Details

Keywords: by Sean Silverthorne

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Online Business Essential Courses | HBS Online

discussions and drive strategic decision-making with this free guide. Access your free e-book Free Business Essentials Flowchart Which HBS Online Business Essentials Program Is... View Details

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Hiring International Students

organizations are pursuing global competency as a key attribute in their hiring, so this is a pool of talented professionals you should not overlook. There are common misperceptions and this information will allow you to navigate the... View Details

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

let me order the costume on the store’s computer and get free shipping. Sold! For multichannel retailers—those who sell both in physical stores and online—pricing is a particularly prickly problem. And when it comes to self-matching... View Details

Keywords: by Dina Gerdeman; Retail

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