Free Will - Publications - Faculty & Research

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

terms of business outcomes, they're not developing the best customer relationships they could.” Companies that fix disparities in their service delivery are likely to boost customer satisfaction and loyalty, say Feldberg and Kim in the manuscript they’re preparing,... View Details

Keywords: by Pamela Reynolds

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Online Business Essential Courses | HBS Online

strategic decision-making with this free guide. Access your free e-book Free Business Essentials Flowchart Which HBS Online Business Essentials Program Is Right for You? This... View Details

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Health Care - Faculty & Research

and Jeremy Dann After its spin-off from one of the world's largest ultrasound makers, Sonosite attempts to popularize a new kind of handheld ultrasound units. Sonosite needs to decide if it should focus on new markets that will value the... View Details

05 Nov 2013
First Look

First Look: November 5

Publications August 2013 John Wiley & Sons International Strategy and Competition By: Collis, David Abstract—This book is designed for every student who will be involved in managing and advising companies that compete internationally... View Details

Keywords: Sean Silverthorne

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Online Leadership and Management Courses | HBS Online

understanding of common leadership styles, and explore how you can unleash the potential in yourself and others. Access Your Free E-Book Free Leadership and Management Course Flowchart Which HBS Online... View Details

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Hiring International Students

organizations are pursuing global competency as a key attribute in their hiring, so this is a pool of talented professionals you should not overlook. There are common misperceptions and this information will allow you to navigate the... View Details

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Financial Accounting Online Course | HBS Online

strategic decisions Value a venture, project, or investment opportunity and perform a sensitivity analysis Who Will Benefit College Students and Recent Graduates Those Considering an MBA Mid-Career Professionals Learn the language of... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

we now see an industry back on its heels, massively disrupted by an external force so unprecedented it is almost unfathomable. The severity of this business interruption will continue to endure and be further complicated by the mandate of... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

let me order the costume on the store’s computer and get free shipping. Sold! For multichannel retailers—those who sell both in physical stores and online—pricing is a particularly prickly problem. And when it comes to self-matching... View Details

Keywords: by Dina Gerdeman; Retail

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

Professor Amy C. Edmondson, who studies psychological safety and organizational learning. Incidents that almost result in loss or harm often pass unnoticed, in part because workers worry about being associated with vulnerability or failure. But when leaders frame near... View Details

Keywords: by Kristen Senz; Health

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

were accused of sexual harassment and other abusive treatment of employees. Plus the ride-sharing service was “flat-out wrong” to try and poach drivers from its competitor, Lyft, in 2014, Sucher says. The company has made some good-will gestures, such as giving people... View Details

Keywords: by Lane Lambert

01 Dec 2023
News

A More Accommodating Approach

Edmondson To help new and experienced leaders accelerate their careers, Harvard Business School Online will launch in January the Credential of Leadership, Impact, and Management in Business (CLIMB), a rigorous yearlong program that View Details

Keywords: Jennifer Gillespie

16 Apr 2020
Blog Post

Am I Eligible for the 2+2 Program?

College seniors from any academic background are eligible to apply but some preference will be given to high potential individuals on paths that aren't as well established in leading to graduate business school, including applicants:... View Details

13 Aug 2020
Blog Post

The U.S. Job Search for International Students

International students make up 37% of the Class of 2023. While some of these students will return to their home country or region to work after graduating, many choose to accept a full-time role in the United States. Whatever career path... View Details

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FAQs - Doctoral

to management and business research on cutting-edge topics. In addition to free housing and meals for the summer, PRIMO will be beneficial in a number of ways: Significant interactions with HBS faculty View Details

11 Jan 2021
Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

incremental changes to their websites, such as improving elements of design and presentation, also facilitated an increased focus on big-picture strategy and innovation, says Koning. "A/B testing also allows the firm to free up the time... View Details

Keywords: by Kristen Senz

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Online Business Strategy Course | HBS Online

Formulate a Successful Business Strategy This guide will equip you with the tools, frameworks, and knowledge to formulate a successful business strategy to propel your organization forward. Access Your Free... View Details

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Online Entrepreneurship & Innovation Courses | HBS Online

what characterizes a successful entrepreneur, how to decide if entrepreneurship is right for you, and what skills you need to thrive. Access Your Free E-book Free Entrepreneurship and Innovation Flowchart... View Details

21 Jul 2008
Research & Ideas

Solving the Marketing Resources Allocation Puzzle

firms in the past, and also by reviewing more theoretical approaches developed by academia. The framework works in two parts. In part one, the manager estimates a model of demand. In part two, the estimates are plugged into an optimization model. The results View Details

Keywords: by Sean Silverthorne

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Women’s Leadership Summit - Alumni

stage of your professional journey. Career Coaches HBS offers six free individual coaching sessions a year to alumni from a cadre of trained career coaches. You do not need to have a specific career focus to work with a coach. Coaches are... View Details

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