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  • Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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  • Web

Africa - Global Activities 2020

generosity shown to them is evident through one key aspect of their work. Yeboah and Kyei started the company’s leadership development program, where they train students from top colleges in the region to succeed in operational leadership positions in the local View Details
  • 31 Mar 2022
  • News

A Community Hunger Solution with Global Ambitions

community. “Every night, 365 nights a year, he’s out there,” says Neel Ghose (MBA 2019), cofounder of the Robin Hood Army. “For him, it’s his own baby. It’s a platform for goodness.” This platform for goodness—which operates like a View Details
  • 20 May 2008
  • First Look

First Look: May 20, 2008

the (A) case. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808144 Rubbish Boys Harvard Business School Case 808-101 It looked like founder-CEO Brian Scudamore might not be able to pursue View Details
Keywords: Martha Lagace
  • Profile

Roniesha Copeland

It’s not hard to see where Roniesha Copeland’s interest in business has come from. Her father owned a plumbing company. Her late mother was a district manager for a large Burger King franchise group based in the Detroit area. When that... View Details
  • 01 Mar 2016
  • News

The Western Front

tech industry. “I’m not saying that Silicon Valley owns the franchise on smart folks and innovative folks,” says Hendrickson. “But you’ve just got to start somewhere.” So how does the buttoned-up Pentagon introduce itself to the Bay... View Details
Keywords: Jason Feifer
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

School Case 217-059 A Note on Franchising (Abridged) Examines the motivations for franchising. Examines the academic literature in the area and draws implications for franchising patterns. Also provides data... View Details
Keywords: Sean Silverthorne
  • 02 Oct 2016
  • Blog Post

Peek Weekend: The Family Business Cohort

event. Elements of the weekend were tailored to the interests and knowledge gaps of those from family businesses. Cases focused on relevant topics like small scale franchising and analyzing family business success stories. Staying in the... View Details
  • 01 Mar 2007
  • News

The Winning Season

1948. After selling the Browns in 1951 (the franchise eventually became the Baltimore Orioles), Bill DeWitt worked for the New York Yankees and Detroit Tigers before the Cincinnati Reds hired him as general manager in 1961. His success... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 25 Apr 2016
  • Blog Post

Attending HBS to Grow the Family Business

selection.  In addition, through fundraising and donations, our stores really give back to their communities. On another level, the Learning Express franchise has given families the opportunity to own their own businesses, and the tools... View Details
  • 01 Jun 1998
  • News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As head of BayBanks for 21 years,... View Details
Keywords: Eileen K. McCluskey
  • March 2010 (Revised May 2010)
  • Case

Boston Scientific Corporation (A)

By: Regina E. Herzlinger and Charlie Attlan
Boston Scientific Corporation just bought Guidant at a record breaking price to expand their cardiovascular franchise. They need to rationalize their product portfolio to make the acquisition work. What should they sell and why? View Details
Keywords: Acquisition; Decision Choices and Conditions; Growth and Development; Product Marketing; Product Development; Franchise Ownership; Medical Devices and Supplies Industry
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  • 01 Dec 2002
  • News

Straddling Two Worlds

extends beyond the business world and onto the soccer field. In 1994 he invested in the new Washington, D.C., Major League Soccer franchise — D.C. United. While the team did extremely well on the field, it suffered financially. Tierney,... View Details
Keywords: Susan Young
  • 05 Dec 2019
  • Blog Post

Addressing Unmet Needs in Health Care Using an MBA

in this $3.2T sector are endless. We recently got the opportunity to chat with Rajit Kamal (MBA 2005), who is the Vice President & Global Franchise Leader for Knees at Johnson & Johnson (J&J), and learn more about his career... View Details
  • 05 Aug 2015
  • News

Mobilizing the Public to Fight Bribery

lets people report on the nature, number, pattern, types, location, frequency, and values of bribes and then uses that data to lobby the government. He initially wanted to franchise the site for use in the Philippines, but during a summer... View Details
Keywords: Constantine von Hoffman; Executive, Legislative, and Other General Government Support; Government
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

case:http://cb.hbsp.harvard.edu/cb/product/311061-PDF-ENG Go Mobile: The Phirbol Franchise Rajiv Lal and Natalie KindredHarvard Business School Case 510-020 To grow Phirbol, a telecom retail franchise chain... View Details
Keywords: Sean Silverthorne
  • 05 Jan 2009
  • Research & Ideas

Most Popular Articles and Working Papers 2008

Marketing Metaphoria. Q&A and book excerpt. 14. Starbucks' Lessons for Premium Brands After building a great franchise offering a unique customer experience, Starbucks diluted its brand when it overexpanded and offered too many new... View Details
Keywords: by Staff
  • 04 Aug 2008
  • Research & Ideas

How Female Stars Succeed in New Jobs

environment more seriously yet rely on it less than male stars do. They look for a firm that will allow them to keep building their successful franchises their own way." Groysberg brings us up to date on his study of the career... View Details
Keywords: by Martha Lagace; Financial Services
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry
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  • 28 May 2013
  • Research & Ideas

Can LEGO Snap Together a Future in Asia?

more localized products coupled with licensing agreements linked to specific movie franchises might be an option, but an expensive one. The company also had to consider that "diminishing play time and the threat of a disruptive... View Details
Keywords: by Kim Girard; Entertainment & Recreation