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Publications

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  • All HBS Web  (335)
    • News  (93)
    • Research  (218)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (143)

Show Results For

  • All HBS Web  (335)
    • News  (93)
    • Research  (218)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (143)
← Page 12 of 335 Results →
  • 01 Jun 2025
  • News

Barbie: Reviving a Cultural Icon at Mattel

Like countless others in the summer of 2023, HBS professor Elie Ofek went to the theater to see the blockbuster film Barbie and found himself enveloped by the pink-drenched marketing blitz that had all but taken over the world. To Ofek, who teaches in the Marketing... View Details
Keywords: Christine Speer Lejeune; Illustrations by Miguel Porlan; Educational Services
  • March 2003 (Revised March 2004)
  • Case

Noodles & Company

Aaron Kennedy has successfully grown Noodles & Co. from a single global noodle shop to a chain of 58 restaurants spanning six states in seven years. In the face of increasing competition, Kennedy has plans to roll out 240 new stores in the next four years. He must... View Details
Keywords: Competition; Expansion; Business Growth and Maturation; Organizational Culture; Franchise Ownership; Growth and Development Strategy; Retail Industry; Food and Beverage Industry; United States
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Cyr, Linda A. "Noodles & Company." Harvard Business School Case 803-174, March 2003. (Revised March 2004.)
  • December 2000 (Revised February 2007)
  • Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry
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Educators
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Narayanan, V.G., and Preeti Choudhary. "Achieving Customer Satisfaction at Pizza Hut (A)." Harvard Business School Case 101-006, December 2000. (Revised February 2007.)
  • 05 Aug 2015
  • News

Mobilizing the Public to Fight Bribery

lets people report on the nature, number, pattern, types, location, frequency, and values of bribes and then uses that data to lobby the government. He initially wanted to franchise the site for use in the Philippines, but during a summer... View Details
Keywords: Constantine von Hoffman; Executive, Legislative, and Other General Government Support; Government
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

of a Leadership Team BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 View Details
Keywords: Sean Silverthorne
  • 21 Mar 2019
  • News

Helping Veterans Build Careers

focused on helping each one of them, often through his HBS network. Five years later, HBS alum Brett Odom (MBA 2005), a veteran Navy pilot and Top Gun instructor, reached out about Activision Blizzard—publishers of the popular Call of Duty entertainment View Details
Keywords: Jill Radsken
  • March 2010 (Revised May 2010)
  • Case

Boston Scientific Corporation (A)

By: Regina E. Herzlinger and Charlie Attlan
Boston Scientific Corporation just bought Guidant at a record breaking price to expand their cardiovascular franchise. They need to rationalize their product portfolio to make the acquisition work. What should they sell and why? View Details
Keywords: Acquisition; Decision Choices and Conditions; Growth and Development; Product Marketing; Product Development; Franchise Ownership; Medical Devices and Supplies Industry
Citation
Educators
Related
Herzlinger, Regina E., and Charlie Attlan. "Boston Scientific Corporation (A)." Harvard Business School Case 310-079, March 2010. (Revised May 2010.)
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

School Case 217-059 A Note on Franchising (Abridged) Examines the motivations for franchising. Examines the academic literature in the area and draws implications for franchising patterns. Also provides data... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2022
  • News

Finding Her Place

global franchises and innovation at ConvaTec, helping to prepare the $1.8 billion, London-based company to go public. After its successful IPO, in 2018, Hudson took some time off to travel with her husband but fully expected to return to... View Details
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

forge a partnership with another set of customers. Like companies in many industries, Mobil's immediate customers were independent wholesalers and retailers. Franchised retailers purchased gasoline and lubricant products from Mobil and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

(Abridged):http://cb.hbsp.harvard.edu/cb/product/411066-PDF-ENG Robin Bienenstock at Sanford C. Bernstein Linda A. Hill and Dana M. TeppertHarvard Business School Supplement 411-053 Robin Bienenstock, a senior sell-side equity research analyst at Sanford C. Bernstein,... View Details
Keywords: Sean Silverthorne
  • 25 Apr 2016
  • Blog Post

Attending HBS to Grow the Family Business

selection.  In addition, through fundraising and donations, our stores really give back to their communities. On another level, the Learning Express franchise has given families the opportunity to own their own businesses, and the tools... View Details
  • 01 Jun 1998
  • News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As head of BayBanks for 21 years,... View Details
Keywords: Eileen K. McCluskey
  • 30 Jul 2025
  • News

Play with Purpose

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi. This is Dan Morrell, host of Skydeck. Born in Chevy Chase, Maryland, Josh Harris (MBA 1990) attended NFL games at the old RFK Stadium in D.C. as a young child, and recalls being stunned by the... View Details
  • Web

Systems for Scaling Ventures (SSV) - Course Catalog

these systems and functions through various stages of growth. You will also learn about how executives adjust management systems to different forms of growth—organic, inorganic (through M&A), franchising or licensing, and so on. Our... View Details
  • 16 Nov 1999
  • Lessons from the Classroom

Leading Change and Organizational Renewal

existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations... View Details
Keywords: by Staff
  • Web

Africa - Global Activities 2020

generosity shown to them is evident through one key aspect of their work. Yeboah and Kyei started the company’s leadership development program, where they train students from top colleges in the region to succeed in operational leadership positions in the local View Details
  • 31 Mar 2022
  • News

A Community Hunger Solution with Global Ambitions

community. “Every night, 365 nights a year, he’s out there,” says Neel Ghose (MBA 2019), cofounder of the Robin Hood Army. “For him, it’s his own baby. It’s a platform for goodness.” This platform for goodness—which operates like a View Details
  • 05 Dec 2019
  • Blog Post

Addressing Unmet Needs in Health Care Using an MBA

in this $3.2T sector are endless. We recently got the opportunity to chat with Rajit Kamal (MBA 2005), who is the Vice President & Global Franchise Leader for Knees at Johnson & Johnson (J&J), and learn more about his career... View Details
  • 01 Dec 2002
  • News

Straddling Two Worlds

extends beyond the business world and onto the soccer field. In 1994 he invested in the new Washington, D.C., Major League Soccer franchise — D.C. United. While the team did extremely well on the field, it suffered financially. Tierney,... View Details
Keywords: Susan Young
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