Publications

24 Sep 2020
Research & Ideas

Financial Meltdowns Are More Predictable Than We Thought

Are financial crises predictable? Former United States Federal Reserve Chair Ben S. Bernanke has had his doubts. Economics can show policymakers “precisely why the choices they made in the past were wrong,” he told Princeton University... View Details

Keywords: by Danielle Kost; Financial Services

fall 1993
Article

Theory of Risk Capital in Financial Firms

By: Robert C. Merton and André Perold

Keywords: Theory; Risk and Uncertainty; Capital; Business Ventures; Financial Services Industry

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Web

Supplemental Financial Information | Annual Report 2024

Supplemental Financial Information Financial Overview Harvard Business School’s economic model is designed to support the School’s mission of educating leaders who make a difference in the world. Prudent... View Details

January 2000 (Revised May 2000)
Case

Patagon.com: Building (and Defending) the First Financial Destination in Latin America

By: William A. Sahlman, Ramiro Montealegre and Luis Pereiro

Describes Patagon.com, a company trying to build a financial portal in Latin America. The company's founders, Wenceslao Casares and Constancio Larguia, must deal with complex financial and strategic challenges as they guide the company in a difficult context. View Details

Keywords: Strategy; Internet and the Web; Entrepreneurship; Problems and Challenges; Business Startups; Finance; Financial Services Industry; Latin America

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Web

Financial Management of Smaller Firms - Course Catalog

own or manage a small business, provide consulting or financial services to these businesses, or invest in smaller businesses. These smaller businesses are privately owned, are typically led by a... View Details

10 May 2017
Research & Ideas

Amazon Web Services Changed the Way VCs Fund Startups

out if this new strategy has paid off for investors and their portfolio companies. Nanda and colleagues present their findings in a paper scheduled to appear in a forthcoming issue of the Journal of Financial Economics, titled Cost of... View Details

Keywords: by Michael Blanding; Financial Services; Financial Services; Financial Services

Web

WRDS - Wharton Research Data Services | Baker Library

WRDS - Wharton Research Data Services Platform hosting financial, accounting, banking, economics, management, marketing, and public policy databases accessible through a single interface. Read More WRDS is a web-based business data... View Details

01 Jun 2006
News

HBS Annual Report Details Strong Financial Growth

HBS closed the books on fiscal 2005 with more revenue and lower expenses than expected. Total revenues reached a new high of $331 million, $9 million more than forecast, and operating expenses totaled $307 million, $5 million less than forecast. A robust global economy... View Details

Keywords: Educational Services; Educational Services

March 2021
Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei

This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details

Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance

March 2010 (Revised May 2012)
Case

Bank of America: Mobile Banking

By: Sunil Gupta and Kerry Herman

In January 2010, Jen McDonald, head of Bank of America Corporation's (BAC) Digital Marketing group, was discussing the bank's mobile strategy with Douglas Brown, senior vice president, Mobile Product Development. BAC launched mobile banking in 2007 and within three... View Details

Keywords: Marketing; Digital Marketing; Financial Services; Mobile Banking; Channels; Strategy; Banks and Banking; Marketing Strategy; Service Delivery; Mobile and Wireless Technology; Banking Industry; United States

2003
Casebook

Professional Services: Text and Cases

By: Thomas J. DeLong and Ashish Nanda

DeLong and Nanda's Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that... View Details

Keywords: Professional Service Firms; Management; Cases

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2009
Other Unpublished Work

The Pecora Hearings

By: David Moss, Cole Bolton and Eugene Kintgen

In 1932, in the depths of the Great Depression, the Senate Banking Committee began a much-publicized investigation of the nation's financial sector. The hearings, which came to be known as the Pecora hearings after the Banking Committee's lead counsel Ferdinand... View Details

Keywords: Financial History; Financial Crisis; Financial Markets; Governing Rules, Regulations, and Reforms; Government Legislation; Laws and Statutes; Business and Government Relations; Financial Services Industry

March 2015
Teaching Plan

Goldman Sachs: Anchoring Standards after the Financial Crisis

By: Rajiv Lal and Lisa Mazzanti

Keywords: Reputation; Financial Crisis; Financial Services Industry

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

two colleagues, Ann Evenson and Patrick T. Harker, both of Wharton, have written a working paper on this subject titled "Effective Call Center Management: Evidence from Financial Services." The authors go beyond earlier research to look... View Details

June 2014 (Revised January 2017)
Case

Focus Financial Partners and the U.S. RIA Industry in 2014

By: Luis Viceira and Emily A. Chien

In the Spring of 2014, Rudy Adolf, CEO and founder of Focus Financial, and the two other co-founders of the firm are considering alternative growth strategies to solidify Focus Financial's position as a leading aggregator of independent wealth management firms in the... View Details

Keywords: Financial Management; Growth and Development Strategy; Business Model; Financial Services Industry

1995
Chapter

Financial Infrastructure and Public Policy: A Functional Perspective

By: Robert C. Merton and Zvi Bodie

Keywords: Financial Markets; Financial Institutions; Policy; Government and Politics; Business and Government Relations; Financial Services Industry; Financial Services Industry

November 2010
Teaching Note

Citigroup 2007: Financial Reporting and Regulatory Capital (TN)

By: Edward J. Riedl, Suraj Srinivasan and Sharon Katz

Teaching Note for 111041. View Details

Keywords: Financial Statements; Capital; Governing Rules, Regulations, and Reforms; Financial Services Industry

October 2009 (Revised February 2010)
Case

Merger of Equals: The Integration of Mellon Financial and The Bank of New York (A)

By: Ryan D. Taliaferro, Clayton S. Rose and David Lane

Less than a month after the close of the merger between The Bank of New York and Mellon Financial, managers at the two firms realized that plans for combining their asset servicing businesses—and realizing the $180 million of annual cost savings that they had promised... View Details

Keywords: Mergers and Acquisitions; Asset Management; Financial Institutions; Risk Management; Integration; Information Technology; Financial Services Industry