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- Faculty Publications (62)
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- All HBS Web (363)
- Faculty Publications (62)
- 21 Jul 2009
- First Look
First Look: July 21
stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers (revised) Authors:David I. Levine and... View Details
Keywords: Martha Lagace
- 01 Mar 2013
- News
Making Change
mobile application. We currently offer destination information on Washington, D.C., Chicago, Boston, and London on the mobile app and hope to cover as many as 150 places. Sidhant Jena (MBA 2011) Jana Care —... View Details
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
medications, marketing the selling capabilities in the face of falling revenues and an imminent workforce reduction. Rather than downsize the organization quickly to save costs, Wyss and his team took a different approach. They told the organization's View Details
Keywords: Sean Silverthorne
- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
proprietary data from a mobile phone application through which residents can submit service requests to the city of Boston. Users who received photographic evidence that their service requests had been addressed were more likely to... View Details
Keywords: Sean Silverthorne
- 03 Sep 2013
- First Look
First Look: September 3
promoting it a personal mission. Many had experienced what it was like to be an outsider, which gave them a deeper understanding of the barriers that women, in particular, face at work. The CEOs resoundingly agreed that an inclusive environment was one in which View Details
Keywords: Sean Silverthorne
- 23 Jul 2013
- First Look
First Look: July 23
exporting, learning from competitors, users, and alliance partners. In this paper we focus attention on another locus of learning that has received less attention from academics despite popular interest: learning by supplying. Using a detailed panel dataset on supply... View Details
Keywords: Anna Secino
- 24 Jun 2014
- First Look
First Look: June 24
trust, employee commitment, and "ownership" behaviors of both employees and clients-could explain and be used to predict up to half of the difference in operating income between agency offices of a... View Details
Keywords: Sean Silverthorne
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
and Tatiana Sandino Abstract—We analyze the effects of increasing the salience of corporate values in an organization rewarding its employees based on financial performance. We use data from a field experiment conducted at an Indian View Details
- 23 Sep 2014
- First Look
First Look: September 23
become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time,... View Details
Keywords: Sean Silverthorne
- 12 Nov 2013
- First Look
First Look: November 12
find that paying above-market wages, per se, does not have an effect on effort relative to paying market wages. However, structuring a portion of the wage as a clear and unexpected gift (by hiring at a given wage, and then offering a raise with no further conditions... View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
consumers and producers, and such changes typically required the mobilization of political power to overcome resistance to such changes. In order to support such developmental changes, the political authorities of capitalism had to... View Details
Keywords: Sean Silverthorne
- 10 May 2016
- First Look
May 10, 2016
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51040 forthcoming American Journal of Health Promotion The Effect of Cost Sharing on an Employee Weight Loss Program: A Randomized Trial By: John, Leslie K., Andrea Troxel,... View Details
Keywords: Carmen Nobel
- 01 Jun 2024
- News
Case Study: Ready for an Upgrade
Illustration by Alvaro Dominguez The Los Angeles–based startup Stell was borne of a pain point almost as old as recorded history itself: paperwork. One of Stell’s cofounders, Malory McLemore (MBA 2022), had landed a job as an engineer at Airbus after earning a... View Details
- 15 Feb 2011
- First Look
First Look: Feb. 15
performance in organizations. Using a field experiment at a Japanese bank, we investigate the effects of valence (positive versus negative), type (direct versus indirect), and timing of feedback (one-shot versus persistent) on employee... View Details
Keywords: Sean Silverthorne
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
business analysts who "tend to be lower level employees and have a high turnover," creating a "losing battle" through the loss of "institutional data knowledge." (Kim Kraemer) Avoid the belief that "whatever is new will solve their... View Details
Keywords: Re: James L. Heskett
- 01 Jan 2007
- News
Sir Martin S. Sorrell, MBA 1968
relations powerhouse Hill & Knowlton) for $566 million. It was the equivalent of a minnow swallowing a whale. "They were thirteen times our size, but it was an opportune moment to strike," he explains. "JWT had lost some high-profile accounts, and there was... View Details
- 01 Feb 2016
- Research & Ideas
CEOs and Coaches: How Important is Organizational 'Fit?'
quantitatively, that it definitely matters which coach is matched up with which team" The question of whether matching matters takes on critical significance in the corporate world as well. Choosing talented employees makes a great... View Details
- 22 Feb 2022
- News
Vision: Learning Curve
children and parents alike. “Our interests really aligned on early childhood education,” Mahajan says. Recognizing that more than 50 percent of Indians have smartphones—and that mobile internet penetration is high, even among low-income... View Details