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  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

culture on post-pandemic employee engagement and organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. References: Natasha Bernal, “Remote workers are... View Details
Keywords: by James Heskett
  • November 2016 (Revised December 2016)
  • Module Note

Strategy Execution Module 13: Identifying Strategic Risk

By: Robert Simons
This module reading begins by describing the three sources of strategic risk—operations risk, asset impairment risk, and competitive risk—and demonstrates how these risks can undermine an entire business. To assist in the identification of these risks, the risk... View Details
Keywords: Management Control Systems; Implementing Strategy; Execution; Risk Assessment; Operational Control; Asset Impairment; Franchise Risk; Fraud; Strategy; Information Management
Related

    Operational Transparency

    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

    • July–August 2019
    • Article

    The Soul of a Startup

    By: Ranjay Gulati
    There’s an essential, intangible something in start-ups—an energy, a soul. It inspires enthusiasm and fosters a sense of deep connection and mutual purpose. While this spirit persists, engagement is high and businesses keep their edge.
    But all too often,... View Details
    Keywords: Business Startups; Mission and Purpose; Customer Focus and Relationships; Employees; Creativity; Business Growth and Maturation
    Related
    • 11 Oct 2004
    • Research & Ideas

    Four Ways to Create Lasting Change

    Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough,... View Details
    Keywords: by Martha Lagace
    • 17 Feb 2012
    • Working Paper Summaries

    Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomer Self-Expression

    Keywords: by Dan Cable, Francesca Gino & Brad Staats
    • June 2014
    • Case

    Making Progress at IDEO

    By: Teresa M. Amabile and Katrina Flanagan
    This case focuses on different types of client relationships at IDEO, the value of these relationships for IDEO and clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design... View Details
    Keywords: Organizational Change and Adaptation; Motivation and Incentives; Employees; Customer Focus and Relationships; Service Industry
    Related
    • 05 Oct 2016
    • Research & Ideas

    Why Don't More People Get Flu Shots at Work?

    the start of the influenza season in the United States. “It’s quite strong evidence that just the natural course of your day bringing you by the flu shot clinic increases your likelihood of getting a flu shot” Getting employees to go to... View Details
    Keywords: by Roberta Holland; Health
    • December 2022
    • Article

    Scarlet Letters: Rehabilitation Through Transgression Transparency and Personal Narrative Control

    By: Erin L. Frey, Ethan Bernstein and Nick Rekenthaler
    When employees commit transgressions, organizations often use tools of organizational control to prevent them from transgressing again. We investigate whether organizations can use transgression transparency to rehabilitate transgressors. Although making transgressions... View Details
    Keywords: Transparency; Workplace; Transgressions; Qualitative Research; Management Practices and Processes; Organizations; Employees; Reputation; Communication
    Related
    • 18 May 2015
    • Research & Ideas

    Advertisers Get Serious About Playing With Their Brands

    talk or Kardashian talk and sometimes they go a little bit too far” Play involves both intentional interaction and turn-taking—and social media engagement between marketer and consumer certainly qualifies—making play an appropriate word... View Details
    Keywords: by Dina Gerdeman; Advertising
    • 02 May 2011
    • Research & Ideas

    Casino Payoff: Hands-Off Management Works Best

    customers if they think it will result in more business down the line. You can see this in lots of different settings." Though Campbell, Martinez-Jerez, and Epstein found that tightly monitoring employees significantly reduces the amount... View Details
    Keywords: by Dennis Fisher; Entertainment & Recreation
    • 10 Mar 2021
    • Blog Post

    COVID Killed the Traditional Workplace

    doing what you can to foster it, your workforce will be more engaged and, in the long run, more productive. Remember that being compassionate doesn’t mean being a pushover. You can still lead your employees... View Details
    Keywords: All Industries

      Eliminate Strategic Overload

      As companies respond to intensifying competitive pressures and challenges, they ask more and more of their employees. But organizations often have very little to show for the efforts of their talented and engaged workers. By selecting fewer initiatives with... View Details
      • 03 Jul 2018
      • What Do You Think?

      Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

      Madrolly When Should a Board Encourage a Triple Bottom Line Philosophy? Respondents to this month’s column provided a resounding “no” to the question of whether CEO Satya Nadella should accede to the wishes of a vocal minority of View Details
      Keywords: by James Heskett; Computer; Technology
      • 31 Mar 2002
      • Research & Ideas

      You’re Wasting Your Employees! What You Can Do About It

      operations of any company that wishes to flourish in the new age. And yet, a decade of organizational delayering, destaffing, restructuring, and reengineering has produced employees who are more exhausted than empowered, more cynical than... View Details
      Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
      • 11 Jan 2016
      • Research & Ideas

      Is Group Loyalty a Force for Good or Evil?

      See Evil or Engage in It. The paper—written with HBS colleague Max Bazerman, Jesse Isidor Straus Professor of Business Administration; and Angus Hildreth, a doctoral candidate studying organizational behavior at UC Berkeley’s Haas School... View Details
      Keywords: by Michael Blanding
      • 18 Jun 2014
      • Research & Ideas

      Book Excerpt: ‘Collective Genius’

      source of much stress because they almost always have implications that ripple throughout the film and force multiple changes, as we just saw. In that postmortem, one employee recalled that John Lasseter, director of the film and a... View Details
      Keywords: by Linda Hill; Entertainment & Recreation
      • 11 Sep 2012
      • First Look

      First Look: September 11

      film thereby prohibiting us from drawing conclusions about any long-term effects. Conclusions. Engaging in unconscious thought after a stressful film can reduce intrusion frequency. This has potential implications for clinical... View Details
      Keywords: Sean Silverthorne
      • 04 Apr 2005
      • What Do You Think?

      Can an Organization’s “Deep Smarts” Be Preserved?

      but only by the firms that have employee longevity and a valued ... way of life." This may not mean retaining everyone, however, as Horacio Cavallero suggests in commenting that "I have always thought that it was very important... View Details
      Keywords: by James Heskett

        Clayton S. Rose

        Clayton Rose is Baker Foundation Professor of Management Practice and teaches the course Accountability in the Advanced Management Program. His case writing is focused on the how leaders consider the... View Details

        Keywords: financial services