Email - Publications - Faculty & Research

10 Nov 2022
Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

Finally Shrink the Gender Pay Gap? Don't Bring Me Down: Probing Why People Tune Out Bad News How Gender Stereotypes Kill a Woman’s Self-Confidence Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Shalene Gupta

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

Stereotypes Kill a Woman’s Self-Confidence Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Drazen Zigic View Details

Keywords: by Kara Baskin; Retail; Consumer Products

21 Nov 2022
Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

likely to be highly risky.” You Might Also Like: Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'? Why Companies Raise Their Prices: Because They Can Feedback or ideas to share? View Details

Keywords: by Rachel Layne; Retail; Financial Services; Technology

27 Jun 2016
Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

fielded inquiries from companies all over the world eager to improve their management practices. “It’s validating when you get calls and emails from people in many different countries who want to survey their firms,” she says. Sadun hopes... View Details

Keywords: by Michael Blanding

13 Mar 2023
Op-Ed

How Leaders Should Leave

not be around. Keep calm and carry on. Once the news is out, plenty of gossip is bound to circulate about why you are leaving and where you are going next (if those details weren’t announced). You’ll receive plenty of grateful emails and... View Details

Keywords: by John Quelch

23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

Vaccinated When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb Steer Clear of the Blind Spots That Derail Experiments Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Jay Fitzgerald; Food & Beverage

04 Jun 2024
Research & Ideas

Navigating Consumer Data Privacy in an AI World

Opportunity: Customers’ Routines When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Humans Outshine AI in Adapting to Change Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Rachel Layne; Technology; Information Technology

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details

Keywords: by Danielle Kost

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

daycare for a child, or maybe they have another job because you only employ them part-time to avoid paying for healthcare benefits." You Might Also Like: Employee Feedback: The Key to Retention During the Great Resignation Your Best Employees Are Burning Out: A... View Details

Keywords: by Ben Rand; Retail

18 Jul 2023
Research & Ideas

Will Global Demand for Oil Peak This Decade?

Is the globe’s thirst for oil finally topping out? A major international energy watcher says yes, predicting last month that demand for global oil for transport will peak around 2026, plateau for all uses by 2028, and possibly hit a zenith by the end of the decade.... View Details

Keywords: by Alvin Powell, Harvard Gazette; Energy; Industrial Products; Auto; Green Technology

24 Apr 2023
HBS Case

What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks

business—economies of scale and repeatable models, for example—might not apply. You Might Also Like: Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Dispensing Justice: The Case for Legalizing Cannabis Nationally When Bias Creeps into AI, Managers... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Food & Beverage

15 Aug 2022
Book

University of the Future: Finding the Next World Leaders in Higher Ed

Between School and Career College Degrees: The Job Requirement Companies Seek, but Don't Really Need Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Unsplash/Good Free Photos View Details

Keywords: by Dina Gerdeman; Education

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

S&P 500? There are trillions and trillions of pension assets in S&P funds. Some things are just sticky because they are the benchmark. You Might Also Like: 8 Strategies to Sustain Business Innovation Why Technology Alone Can't Solve AI's Bias Problem How to Get... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

the Working Knowledge Archives How Will Millennials Manage? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/blackred View Details

Keywords: by Lane Lambert

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

Credit Ratings? Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

everyone.” Related reading from the Working Knowledge Archives Why Unqualified Candidates Get Hired Anyway Feedback or ideas to share? Email the Working Knowledge team at workingknowledge@hbs.edu. [iStockphoto/Mauricio Graiki] View Details

Keywords: by Jay Fitzgerald

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

asked his staff to gather for a series of conversations about race. Two years later, when one of PwC’s own black employees was shot to death by an off-duty police officer, Ryan emailed his employees with a plea to keep talking. Yet, the... View Details

Keywords: by Dina Gerdeman

Article

Effect of Different Financial Incentive Structures on Promoting Physical Activity Among Adults: A Randomized Clinical Trial

By: Chethan Bachireddy, Andrew Joung, Leslie K. John, Francesca Gino, Bradford Tuckfield, Luca Foschini and Katherine L. Milkman

Importance: Few adults engage in recommended levels of physical activity. Financial incentives can promote physical activity, but little is known about how their structure influences their effectiveness; for example, whether incentives are more effective if they are... View Details

Keywords: Physical Activity; Financial Incentives; Motivation and Incentives; Money

Citation

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2020
Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry