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15 Jul 2008
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First Look: July 15, 2008

find highly instructive the frequency with which situations laboriously recounted by their "valued customers" elicit generic responses from companies, and replies to detailed letters of praise get the tone dramatically wrong. At... View Details

Keywords: Martha Lagace

14 Feb 2012
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First Look: February 14

hypothetical delivery of a 23-week gestation infant and chose either IC or CC. Open-ended and structured questions elicited reasoning. Data were analyzed by chi-square and logistic regression analysis. Results: Neither degree of detail,... View Details

Keywords: Carmen Nobel

05 Feb 2008
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First Look: February 5, 2008

and unintentional, resulting from informational and procedural blind spots. We show that the forecasting process, together with the supporting mechanisms of information exchange and elicitation of assumptions, is capable of managing the... View Details

Keywords: Martha Lagace

22 Mar 2011
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First Look: March 22

individuals to recognize and embrace contradictions—increases creativity. In four laboratory studies using different creativity tasks and different manipulations for eliciting paradoxical frames, participants who adopted paradoxical... View Details

Keywords: Sean Silverthorne

17 Jan 2017
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First Look at New Research: January 17

question-asking on liking. In addition to analyzing live get-to-know-you conversations online, we also studied face-to-face speed-dating conversations. We find that speed daters who ask more questions during their dates are more likely to View Details

Keywords: Sean Silverthorne

14 Mar 2017
First Look

First Look at New Research, March 14

motivated both to elicit sympathy and impress others. Despite the belief that combining bragging with complaining or humility confers the benefits of each strategy, we find that humblebragging confers the benefits of neither, instead... View Details

Keywords: Sean Silverthorne