Publications

Educators

June 2009 (Revised October 2009)
Case

SABIS—A Global Educational Venture From Lebanon

Carl Bistany is struggling with how the global educational management company, SABIS, can grow 100-fold in the coming twelve years. Founded in 1886 in Lebanon, SABIS is the world's largest and only global education management organization (EMO), with schools in the US,... View Details

Keywords: Globalized Firms and Management; Entrepreneurship; Business Education; Growth and Development Strategy; Education Industry; Lebanon

Educators

27 Feb 2015
News

Harvard Business School Professors Predict Retail Revolution

Mar 02 2017
Short Film

Experiencing Executive Education

2014
Book

Retail Revolution: Will Your Brick & Mortar Store Survive?

By: Rajiv Lal, Jose B. Alvarez and Dan Greenberg

In Retail Revolution, the authors go beyond the common belief of retail as a monolithic industry and provide a framework that any brick-and-mortar retailer can use to respond to the eCommerce threat. Through six examples, this book demonstrates how this... View Details

Keywords: Business Ventures; Internet and the Web; Marketing Strategy; Distribution Channels; Retail Industry

January 8, 2025
Article

Why Retailers Are Turning to Third-Party Marketplaces

By: Antonio Moreno

Some traditional retailers—including Walmart, Target, and Best Buy—are adopting third-party marketplaces, which connect customers with external sellers and thereby offer customers a much broader selection. Many other traditional retailers are considering whether to... View Details

Keywords: Marketplace Matching; Distribution Channels; Customer Focus and Relationships; Cost vs Benefits; Retail Industry

Register to Read

September – October 2010
Article

The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study

By: Zeynep Ton and Ananth Raman

We examine the effects of product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing... View Details

Keywords: Buildings and Facilities; Design; Logistics; Product; Quality; Sales; Retail Industry

2016
Teaching Note

Advanced Leadership Pathways: Shelly London and Ethics Education

By: Rosabeth Moss Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone

Teaching Note for Case 313-028. Following a successful career as a Senior Vice President, Vice President, and Chief Communications Officer at two large corporate companies, Shelly London became a Harvard Advanced Leadership Fellow. During her fellowship she set out to... View Details

Keywords: Ethics; Education; Moral Sensibility; Behavior; Decision Making; Leadership; Innovation and Management; Change Management; Social Enterprise; Education Industry; Education Industry; North and Central America

24 Apr 2014
News

Leading in business and in public education

saving it from bankruptcy and building a profitable business. Numerous nonprofits also have benefitted from his leadership, including the Wildlife Conservation Society, the American Jewish Joint Distribution Committee, View Details

01 Aug 2016
Research & Ideas

Retail Execs Underplay Current Performance to Investors--but Why?

unreported numbers said. It’s startling to find that managers are not even neutral; they’re somewhat negative.” RESEARCHERS CREATE FORECASTING MODEL To test their ideas, the researchers studied 50 big-box retailers in the United States,... View Details

Keywords: by Dina Gerdeman; Financial Services

November 2002 (Revised May 2003)
Case

Education in Chile: A Venue for Individual, Business and Community Involvement

Describes the alliance between a private businessman in Chile and a municipality to manage the local public education system. Describes the institution of a performance-based culture, including the use of management tools to align visions and incentives among key... View Details

Keywords: Partners and Partnerships; Social Entrepreneurship; Social Issues; Education; Business and Community Relations; Education Industry; Chile

Educators

2017
Working Paper

Cellophane, the New Visuality, and the Creation of Self-Service Food Retailing

By: Ai Hisano

This working paper examines how innovations in transparent packaging, specifically cellophane in the mid-twentieth century United States, helped retailers create full self-service merchandising systems, including selling perishable food. While self-service stores began... View Details

Keywords: Food; Product Marketing; Business History; Food and Beverage Industry; United States

SSRN

Read Now

April 1987 (Revised August 1987)
Case

Sears, Roebuck and Co. and the Retail Financial Services Industry (B)

2000
Chapter

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker

Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry

17 Feb 2015
News

White-out conditions mean retail blues in New England

29 Jul 2008
News

An Educational Start-Up

entrepreneur in his own right. The program has some 250 alumni from 128 institutions and more than 40 countries. Program classes included “Transforming an Educational Institution—Getting Participant-Centered... View Details

Keywords: Julia Hanna; Educational Services; Educational Services

11 Mar 2024
Blog Post

ClimateCAP and the Bonus of Climate Educator Collaboration

integrating climate and sustainability into the MBA curriculum, career paths, and co-curricular experiences. Educator group at the 2024 ClimateCAP Summit: Sustainability in... View Details

1999
Working Paper

Value Creation and Process Management: Evidence from Retail Banking

By: Frances X. Frei and Patrick T. Harker