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  • 02 May 2000
  • Research & Ideas

Leading Professional Service Firms

The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants from around the world to apply... View Details
Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
  • September 2020 (Revised September 2021)
  • Supplement

Student Success at Georgia State University (B)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley
This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving... View Details
Keywords: Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta
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  • 25 Jul 2011
  • Research & Ideas

How Disruptive Innovation is Remaking the University

rethink the entire traditional higher education model. Private universities without national recognition and large endowments are at great financial risk. So are public universities, even prestigious ones such as the University of... View Details
Keywords: by Clayton M. Christensen & Henry J. Eyring; Education

    Archie L. Jones

    Archie Jones is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School, where he currently teaches Venture Capital and Private Equity, Field... View Details

    • November 2022 (Revised October 2024)
    • Case

    'A Marshall Plan for Africa': James Mwangi and Equity Group Holdings

    By: Caroline M. Elkins, Debora L. Spar, Zeke Gillman and Julia M. Comeau
    Financial Inclusion. Dignity. Trust. These were the core principles driving James Mwangi’s transformation of Equity Building Society, insolvent in 1991, into what is, today, Equity Group Holdings, East and Central Africa’s largest retail banking institution. Raised in... View Details
    Keywords: Income Inequality; Micro Finance; Microcredit; Microfinance; Banks and Banking; Equality and Inequality; Mission and Purpose; Business Model; Social Entrepreneurship; Banking Industry; Financial Services Industry; Africa; Kenya
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    • 11 Jan 2016
    • Blog Post

    Meet the Business and Environment Initiative

    relationships between economic systems and the natural environment, and about the structures that enable firms to act productively in this arena. It develops innovative cases, teaching notes, and other curriculum materials for broader... View Details

      Jan W. Rivkin

      Jan W. Rivkin is a Professor in the Strategy Unit at Harvard Business School. In the past, he has served as Faculty Chair of the MBA Program, Senior Associate Dean for Research, and head of the Strategy Unit. His research, course development, and teaching focus on... View Details

      Keywords: airline; computer; internet; music; transportation
      • August 2007 (Revised May 2008)
      • Case

      Rebuilding the New Orleans Public Schools: Turning the Tide? (Abridged)

      After Hurricane Katrina, the New Orleans Public School System is faced with rebuilding from the ground up. The challenge is enormous, as is the opportunity to remake the lowest-performing public school system in Louisiana and one of the lowest-performing in the nation.... View Details
      Keywords: Change Management; Transformation; Entrepreneurship; Business and Community Relations; Business and Government Relations; Natural Disasters; Conflict and Resolution; Education Industry; New Orleans
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      • February 2016
      • Teaching Note

      Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired

      By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
      Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in improving the lives of the... View Details
      Keywords: Health
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        Jacob M. Cook

        Jacob Cook is a Lecturer in the Marketing Unit at Harvard Business School, where he teaches the EC course Digital Marketing & AI Workshop. His work focuses on how companies design and scale customer acquisition and retention strategies using digital marketing,... View Details

          Regina E. Herzlinger

          Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School. She was the first woman to be tenured and chaired at Harvard Business School and serve on many established and start-up corporate health care/medical... View Details

          Keywords: health care; insurance industry; medical devices; retailing; digital health
          • 24 Aug 2016
          • Research & Ideas

          Can Obamacare Be Saved?

          single-payer system. Few national politicians are working to uncover why the public exchanges aren’t working for either insurers or consumers. While it’s difficult, the question everyone should be working to answer is: How can the system... View Details
          Keywords: by John A. Quelch and Emily Boudreau; Insurance; Health
          • 15 Feb 2000
          • Lessons from the Classroom

          Delivering Information Services: A 30-Year Perspective

          As the information economy emerges and technology transforms "business-as-usual," senior-level executives need to understand the "big picture" of how IT impacts their entire organization—from top to bottom. The HBS Executive View Details
          Keywords: by Staff
          • Program

          Advanced Management Program

          coursework taught by V.G. Narayanan—HBS faculty and Senior Associate Dean of Executive Education and HBS Online. Participants should set aside 10-12 hours per week to complete pre-work before the start of Module 1. Key Benefits You will... View Details
          • 17 Jan 2012
          • Working Paper Summaries

          Expectations, Network Effects and Platform Pricing

          Keywords: by Andrei Hagiu & Hanna Hałaburda; Entertainment & Recreation

            Karim R. Lakhani

            Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

            Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
            • July 2001
            • Teaching Note

            Developing a Teaching Case (TN) (D)

            By: Michael J. Roberts
            Describes several teaching plans that were developed for the Virtualis Systems case. Intended for use in training and development programs aimed at novice case writers. View Details
            Keywords: Training; Cases
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              Alvin E. Roth

              Al Roth is the George Gund Professor of Economics and Business Administration in the Department of Economics at Harvard University, and in the Harvard Business School. His research, teaching, and consulting interests are in game theory, experimental economics, and... View Details

              Keywords: education industry; education industry; education industry; education industry; education industry; education industry
              • 2023
              • Working Paper

              New Facts and Data about Professors and Their Research

              By: Kyle Myers, Wei Yang Tham, Jerry Thursby, Marie Thursby, Nina Cohodes, Karim R. Lakhani, Rachel Mural and Yilun Xu
              We introduce a new survey of professors at roughly 150 of the most research-intensive institutions of higher education in the US. We document seven new features of how research-active professors are compensated, how they spend their time, and how they perceive their... View Details
              Keywords: Research; Higher Education; Compensation and Benefits; Measurement and Metrics; Equality and Inequality; Performance Productivity
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              • 14 Jul 2023
              • Blog Post

              Building a Culture of Awareness and Accountability in your Organization

              taught that living in this world means you have a social responsibility for thinking about how you create more joy for people in this world.” After graduating from Duke University with a dual major in Dance and Sociology, and from Harvard Graduate School of View Details
              Keywords: All Industries