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- All HBS Web (526)
- Faculty Publications (178)
- Web
Value Measurement for Health Care - Institute For Strategy And Competitiveness
Value Measurement for He... Value Measurement for Health Care 5-7 Aug 2019 Executive Education Course Learn More Summary Innovative health care organizations worldwide are moving toward better value measurement models to improve patient... View Details
- 2017
- Working Paper
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Delegation; Behavioral Operations; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Harvard Business School Working Paper, No. 16-051, October 2015. (Revised March 2017.)
- September 2018
- Article
Discretionary Task Ordering: Queue Management in Radiological Services
By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats. "Discretionary Task Ordering: Queue Management in Radiological Services." Management Science 64, no. 9 (September 2018): 4389–4407. (Working paper available here. Winner of the 2017 Best Paper Competition of the POMS College of Healthcare Operations Management. Featured in Forbes, Quartz, and Inc.)
- 23 Jun 2009
- First Look
First Look: June 23
neutral. 'Fair Marriages': An Impossibility Author:Bettina-Elisabeth Klaus Publication:Economics Letters (forthcoming) Abstract For the classical marriage model (introduced in Gale and Shapley, 1962) efficiency and envy-freeness are not... View Details
Keywords: Martha Lagace
- 15 Jul 2008
- First Look
First Look: July 15, 2008
simple model of collective action which is intended to capture the various mechanisms that are discussed in the theoretical literature on collective action. We argue that several of these intuitive theoretical arguments rely on special... View Details
Keywords: Martha Lagace
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.
- Web
Research Computing Services - Faculty & Research
training. RCS staff also provide guidance to doctoral students and Research Associates supporting faculty research. As part of the Division of Research and Faculty Development, RCS works closely with the School’s other research support services to ensure seamless View Details
- 24 Feb 2009
- First Look
First Look: February 24, 2009
complete, and advertisers can extend this delay both to improve detection of improper partner practices and to punish partners who turn out to be rule-breakers. I capture these relationships in a screening model with delayed payments and... View Details
Keywords: Martha Lagace
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- April 2009 (Revised May 2010)
- Case
Partners In Health: HIV Care in Rwanda
By: Michael E. Porter, Scott S. Lee, Joseph Rhatigan and Jim Yong Kim
In 2005, Partners in Health (PIH) was invited by the Rwandan Ministry of Health to assume responsibility for the management of public health care in two rural districts in Eastern Rwanda and create an HIV treatment program at these sites. PIH successfully implemented a... View Details
Keywords: Developing Countries and Economies; Health Care and Treatment; Health Testing and Trials; Medical Specialties; Service Delivery; Nonprofit Organizations; Expansion; Health Industry; Rwanda
Porter, Michael E., Scott S. Lee, Joseph Rhatigan, and Jim Yong Kim. "Partners In Health: HIV Care in Rwanda." Harvard Business School Case 709-474, April 2009. (Revised May 2010.)
- Web
Winners & Runners-Up | New Venture Competition
healthier alternative candy bar snack. Business Track, 2025 Argus Systems Lisa Yan (MBA 2025) Drew Borinstein (MBA 2025) Business Track Winner Accelerating AI model development for physical AI. HydroHaul Eli Litchman (MBA 2025) Fenil... View Details
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
(last) 4 decades optimizing global production to the lowest cost denominator and just-in-time delivery a global production system that is optimized for lowest cost is not very resilient. We will now optimize production for maximum... View Details
Keywords: Re: James L. Heskett
- Web
The Essential Porter - Institute For Strategy And Competitiveness
Competitive positioning and sustainable competitive advantage for corporations, business units, and leaders. Learn more about Strategy Key Frameworks & Concepts Value-based Health Care Delivery Drivers of Competiveness The Diamond View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details
- 14 Sep 2018
- Blog Post
10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program
Business Modeling The last part of the course revolved around modeling and analyzing a company using the tools covered in prior classes. We learned how to apply an engineering approach to representing... View Details
- 26 Apr 2011
- First Look
First Look: April 26
http://www.hbs.edu/research/pdf/11-106.pdf Signaling to Partially Informed Investors in the Newsvendor Model Authors:Vishal Gaur, Richard Lai, Ananth Raman, and William Schmidt Abstract We investigate a puzzling phenomenon in which firms... View Details
Keywords: Sean Silverthorne
- Web
Cases & Teaching Notes - Institute For Strategy And Competitiveness
institution for cancer care, education, and research. Since 1996, it had successfully reorganized itself from a cancer hospital that was physically organized around clinical... Feb 2017 (Revised Apri 2018) HBS Case Collection Oak Street Health: A New View Details
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
narrow, optimized supply chains," Shih says. "They put all of their eggs with one supplier that had the best product at the lowest price." Suppliers Squeezed, Too At the same time the suppliers, also under pressure to continuously cut costs and optimize... View Details
- 02 May 2017
- First Look
First Look at New Research: May 2, 2017
pursuing an international expansion strategy by increasing demand for its range of traditional and electric bicycles and shifting its product mix toward higher-margin models sold through specialty bicycle retail shops. However, the... View Details
Keywords: Carmen Nobel