Publications

September 2021
Article

Gender Stereotypes in Deliberation and Team Decisions

By: Katherine B. Coffman, Clio Bryant Flikkema and Olga Shurchkov

We explore how groups deliberate and decide on ideas in an experiment with communication. We find that gender biases play a significant role in which group members are chosen to answer on behalf of the group. Conditional on the quality of their ideas, individuals are... View Details

Keywords: Gender Differences; Stereotypes; Teams; Economic Experiments; Gender; Prejudice and Bias; Groups and Teams; Perception

September 2018
Teaching Note

National Storage Affiliates: The REIT IPO Decision

By: Charles F. Wu and Arthur R. O. Sobral

Teaching Note for HBS No. 219-026. View Details

January 1993
Case

Burlington Northern: The ARES Decision (B), Abridged

By: Robert S. Kaplan

Keywords: Rail Industry

April 2008
Teaching Note

Central Bank: The ChexSystemsSM QualiFile® Decision (TN)

By: Dennis Campbell and Francisco de Asis Martinez-Jerez

Teaching Note for [208029]. View Details

Keywords: Banks and Banking; Banking Industry

01 Jun 1987
Conference Presentation

Group Decision Support Systems: Determinants of Success

By: D. Vogel, J. F. Nunamaker, L. M. Applegate and B. R. Konsynski

Keywords: Groups and Teams; Success

11 Aug 2014
Working Paper Summaries

Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

Keywords: by William Schmidt & Ryan W. Buell

2025
Working Paper

Choosing and Using Information in Evaluation Decisions

By: Katherine Baldiga Coffman, Scott Kostyshak and Perihan O. Saygin

We use a controlled experiment to study how information acquisition impacts candidate evaluations. We provide evaluators with group-level information on performance and the opportunity to acquire additional, individual-level performance information before making a... View Details

Keywords: Discrimination; Beliefs; Stereotypes; Gender; Prejudice and Bias; Selection and Staffing; Performance Evaluation

2011
Book

Business Intelligence: Making Decisions through Data Analytics

By: Jerzy Surma

01 Nov 2007
Conference Presentation

Decision Amnesia: Motivated Forgetting of Difficult Choices

By: Zoe Chance and Michael I. Norton

August 1982
Supplement

American President Lines Ltd.: CMS-I Decision (B)

By: James I. Cash Jr. and Michael R. Vitale

2011
Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan

This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe

Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei

We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details

Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States

October 2009
Article

Negotiation Analysis: From Games to Inferences to Decisions to Deals

By: James K. Sebenius

Exemplified by the pioneering work of Howard Raiffa and often expressed in the pages of the Negotiation Journal, the emergent prescriptive field of "negotiation analysis" progressively developed from Raiffa's early contributions to game theory and to his later... View Details

Keywords: Decision Choices and Conditions; Negotiation Participants; Negotiation Preparation; Negotiation Process; Negotiation Tactics; Game Theory

2003
Class Lecture

Defining Moments: A Framework for Moral Decisions

By: Joseph L. Badaracco Jr.

Keywords: Decisions; Ethics

September 2001
Article

What You Don't Know About Making Decisions

By: David A. Garvin and Michael A. Roberto

Keywords: Decision Making

May 16, 2011
Blog Post

A Counter-Intuitive Approach to Making Complex Decisions

By: Maarten Bos and Amy Cuddy

Keywords: Decision-making; Sleep; Decision Making

July 1999 (Revised March 2000)
Teaching Note

Walker and Company: Profit Plan Decisions TN

By: Robert L. Simons and Indra Reinbergs

Teaching Note for (9-197-084). View Details

Keywords: Profit; Decision Making

2010
Book

One Strategy: Organization, Planning, and Decision Making

By: Steven Sinofsky and Marco Iansiti

Learn from the concepts, capabilities, processes, and behaviors that aligned around one strategy with the hard-won, first-person wisdom found in One Strategy. Challenging traditional views of strategy and operational execution, this book - written by Microsoft... View Details

Keywords: Strategy; Organizations; Planning; Decision Making