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  • June 2022 (Revised January 2023)
  • Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Healthcare; Best Practices; Best Practices Transfer; Flat Organization; Self-Managed Organizations; Self-Managed Teams; Organizational Learning; Knowledge Management; Learning; Management Practices and Processes; Human Resources; Communication; Organizational Structure; Organizational Design; Organizational Change and Adaptation; Groups and Teams; Networks; Health Industry; Netherlands; Europe
Related
  • 04 Jan 2013
  • Working Paper Summaries

The Political Economy of Bilateral Foreign Aid

  • July–September 2020
  • Article

Innovation Contest: Effect of Perceived Support for Learning on Participation

By: Olivia Jung, Andrea Blasco and Karim R. Lakhani
Background: Frontline staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details
Keywords: Contest; Innovation; Employee Engagement; Organizational Learning; Health Care; Health Care Delivery; Innovation and Invention; Organizations; Learning; Employees; Perception; Health Care and Treatment
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  • Web

Research - Global

firms in the United States, had long been known for its decentralized culture and thesis-driven investing. An internal debate had surfaced around the firm’s approach to seed-stage investing. With competitors... June 2025 Teaching Material... View Details
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

geographies, and more decentralized decision-making closer to the customer. That said, participants say they‘re employing more ad hoc problem-focused teams as overlays to their more permanent organizational structures. These teams almost... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • Web

Blog - Business & Environment

and Fire: Exploring Iceland's Renewable Energy Model for a Changing Planet Sabrina Montovanelli 06 May 2025 | Clubs MBA IFC India 2025: SELCO - Decentralized Renewable Energy to Develop While Decarbonizing Rodrigo Barrios Labarthe, Diana... View Details
  • 26 Sep 2023
  • Book

Digital Strategy: A Handbook for Managing a Moving Target

learn- ing and organizing bear the potential to generate new ways of creating and capturing value, and of stretching and redefining the traditional boundaries of the (single) firm that are leaning toward more decentralized models of value... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

Campbell. “It’s a story about what the limits are to scaling this high-empowerment model, and what are the limits to a model where it’s all about standardization and data.” A model of empowerment For decades after its founding in 1980, Whole Foods’ View Details
Keywords: by Michael Blanding; Food & Beverage
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

when the information is so complex? The key is not just to get the information to the consumers but to help them process it." Decentralizing approaches to problem solving: Conference attendees and survey respondents generally... View Details
Keywords: by Carmen Nobel; Health
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

identity,” they write. Triage, search, and crystallization Before 9/11, the FBI had a fairly decentralized design, owing to the local nature of most crimes. The Bureau operated 56 field offices in major cities, each focused on solving... View Details
Keywords: by Carmen Nobel
  • December 2023
  • Teaching Note

Buurtzorg

By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... View Details
Keywords: Health Care and Treatment; Employee Relationship Management; Knowledge Dissemination; Knowledge Management; Management Practices and Processes; Organizational Design; Organizational Structure; Groups and Teams; Learning; Health Industry; Netherlands
Related

    Daniel Rabetti

    Professor Rabetti is a financial economist from São Paulo, Brazil, with a Ph.D. in Business from Tel Aviv University. He joined the National University of Singapore (NUS) Business School in 2023 as the S. Dhanabalan Chair in Quantitative Studies and an Assistant... View Details

    • January 2024
    • Supplement

    Buurtzorg

    By: Ethan Bernstein and Tatiana Sandino
    As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
    Keywords: Organizational Design; Management Style; Business Model; Knowledge Dissemination; Learning; Organizational Culture; Health Industry; Netherlands
    Related
    • 17 Jan 2023
    • In Practice

    8 Trends to Watch in 2023

    As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
    Keywords: by Avery Forman
    • 30 Sep 2002
    • Research & Ideas

    Your Crisis Response Plan: The Ten Effective Elements

    preset communication protocols to convene the crisis-response team and warn staff. Leaders should be able to pull combinations of pre-set response "modules" off the shelf. — Michael Watkins 4. A designated chain of command. One finding of research on crisis... View Details
    Keywords: by Michael Watkins
    • Web

    Finance - Faculty & Research

    venture capital firms in the United States, had long been known for its decentralized culture and thesis-driven investing. An internal debate had surfaced around the firm’s approach to seed-stage investing. With competitors moving... View Details
    • Web

    Technology & Innovation - Faculty & Research

    access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
    • May 2022
    • Article

    Strengthening Digital Infrastructure: A Policy Agenda for Free and Open Source Software

    By: Frank Nagle
    While there is little debate that digital forces are playing an increasingly crucial role in the economy, there is limited understanding of the importance of the digital infrastructure that underlies this role. Much of the discussion around digital infrastructure has... View Details
    Keywords: Open Source; Applications and Software; Policy; Infrastructure; Open Source Distribution
    Related
    • 07 Apr 2023
    • Research & Ideas

    When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

    results don’t offer a smoking gun. Enthusiasm is inherent in the decentralized finance culture, where eager investors generally expect that market values will soar. “There's a belief that because crypto is trying to democratize investment... View Details
    Keywords: by Kristen Senz
    • 01 Mar 2024
    • News

    Leading Businesses in a Web3 World

    Illustration by Daniel Hertzberg Web3 is poised to transform everything we do online by decentralizing and democratizing the internet. That transformation is already underway in the business world: built on blockchain technology that... View Details