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  • 20 Nov 2012
  • First Look

First Look: November 20

in concentration levels in the U.S. Advertising and Marketing Services industry using data from the U.S. Census Bureau's quinquennial Economic Census View Details
Keywords: Sean Silverthorne
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

related bills that have both costs and benefits are combined. In our first laboratory study, we confirm across a set of four legislative domains that this bundling technique increases support for bills that... View Details
Keywords: Martha Lagace
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

consistent rate, related to the firm’s growth objectives, only works in a stable market, in a stable industry, in a stable region. “That’s a lot of ‘ifs,’” Chung says. Putting artificial intelligence to work Artificial intelligence—an... View Details
Keywords: by Michael Blanding
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn, companies typically use machine... View Details
Keywords: by Michael Blanding; Service; Service; Service
  • 23 Sep 2014
  • First Look

First Look: September 23

Abstract—Do people from different countries and different backgrounds have similar preferences for how much more the rich should earn than the poor? Using survey data from 40 countries (N = 55,238), we... View Details
Keywords: Sean Silverthorne
  • 17 Dec 2013
  • First Look

First Look: December 17

mind. Implications for mind perception, dehumanization, and intergroup relations are discussed. August 2013 Journal of Applied Psychology Rainmakers: Why Bad Weather Means Good Productivity By: Lee, Jooa... View Details
Keywords: Carmen Nobel
  • 17 Apr 2019
  • Research & Ideas

How Managers Stifle Creativity

matters. If people lack that meaning, it's very hard for them to stay intrinsically motivated and creative. Many managers don't realize how necessary it is to help people understand the importance of their work. A status quo bias. Some... View Details
Keywords: by Danielle Kost
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

are right in the middle of this. Ripley is at the data center, rebooting things. Juvvani and his team are trying to figure out what's wrong with the Customer Service... View Details
Keywords: by Martha Lagace
  • 22 Nov 2011
  • First Look

First Look: November 22

Authors:Ejaz Ghani, William R. Kerr, and Stephen O'Connell Abstract We analyze the spatial determinants of female entrepreneurship in India in the manufacturing and services... View Details
Keywords: Sean Silverthorne
  • 05 May 2009
  • First Look

First Look: May 5, 2009

  Working PapersRegional Trade Integration and Multinational Firm Strategies Authors:Pol Antrás and C. Fritz Foley Abstract This paper analyzes the effects of the formation of a regional trade agreement on... View Details
Keywords: Martha Lagace
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

and efficiency), based on structural characteristics of the task and team. We also distinguish between a team's mean use of stored knowledge and the concentration of knowledge... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2013
  • First Look

First Look: October 1

(treadmills attached to desks that enable employees to walk while working), provided employees with feedback on their own and their co-workers' usage, and assessed usage over six months. We report how we... View Details
Keywords: Sean Silverthorne
  • 11 Feb 2020
  • Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

problems. Positioning your service or product as “AI for health care” or “AI for sales” is not nearly specific enough. While you can sell AI tools to data science teams or IT departments, business leaders... View Details
Keywords: by Rocio Wu
  • 05 Feb 2018
  • What Do You Think?

Should Companies Disclose Employee Compensation?

narrow target pay range for every position in the company can be made transparent without revealing the exact pay for any person. This can help employees in their career planning and ambitions." Tahoegrrl reminded us: "There are... View Details
Keywords: by James Heskett; Financial Services
  • 24 May 2018
  • Research & Ideas

Distance Still Matters in Business, Despite the Internet

and operations, 5G for wireless data transmission, VR/AR (virtual reality/augmented reality) for a wide set of applications, support services for many new “autonomous... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
  • 04 Jan 2012
  • First Look

First Look: January 4

Environmental, Social, and Governance [ESG]) information, including data produced by the Carbon Disclosure Project (CDP), is growing. Using data from Bloomberg we analyze this... View Details
Keywords: Carmen Nobel
  • 25 May 2021
  • Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

services to e-commerce platforms like eBay and Uber. “If other companies invest in building similar race-blind algorithms, that may even the playing field for users,” Zhang says. Without AI, white hosts earn... View Details
Keywords: by Lane Lambert; Technology; Accommodations
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

This chapter proposes a new lens to understand corruption, using internal records collected from firms that pay bribes. We examine widespread corruption in three industries in an Asian developing country: procurement, pharmaceutical sales, View Details
Keywords: Sean Silverthorne
  • 27 Mar 2012
  • First Look

First Look: March 27

it and demonstrates why the easy short-term choice is often the most perilous in the long-term. The Founder's Dilemmas draws on the inside stories of founders like Evan Williams of Twitter and Tim Westergren... View Details
Keywords: Carmen Nobel
  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

unlocking the data used in the analysis. Among other services, the consulting company advises clients on how to make better hires by tracking personality traits and skills revealed during the hiring process.... View Details
Keywords: by Roberta Holland

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