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- 01 Apr 1999
- News
Alumni Career Services Update
ago. "My first priority is to respond directly to the needs of alumni customers," says the congenial Gardella. "I work hard to show them the value of calling on us." The demand for ACS's services is steady, with between fifteen View Details
Keywords: Eileen K. McCluskey
- 01 Mar 2012
- News
Shop Talk, Different Avenues
disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home... View Details
- 01 Mar 2016
- News
Case Study: Paper Chase
value proposition—you’re not selling a product but an experience. It’s the ooh and aah of the reveal that’s the excitement and value. As such, your delivery of this experience... View Details
- 01 Sep 2013
- News
A Focus on You
To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
- 01 Jun 2018
- News
Ask the Expert: Star Search
retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit View Details
Keywords: Dan Morrell
- 01 Sep 2010
- News
Reinventing the Annual Report
and customer satisfaction, factors that contribute to revenue growth. So how can shareholders and other stakeholders know if a company’s commitment to a sustainable society is... View Details
Keywords: Robert G. Eccles
- 01 Jun 2004
- News
Luxe Redux
more vigorously to assert who they are socially, psychically, and culturally,” remarks Koehn. “As a value proposition, luxury goods are very sensitive to timing and ego.”... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather... View Details
- 25 Aug 2022
- News
Labs Enable Large-scale Research
Marvin Bower Associate Professor Marco Di Maggio, Ogunlesi Family Associate Professor of Business Administration Scott Duke Kominers, Professor of Business Administration SEAS: David Parkes, George F. Colony Professor of Computer Science View Details
- 01 Feb 1998
- News
Stephen Covey's Successful Habits
realized the value of listening as applied to business. You call one of your habits "sharpening the saw," or taking the time to reflect and renew the self. How do you convince Type-A people to do that? With... View Details
- 01 Dec 2002
- News
Building a Network for Social Enterprise in Latin America
two-year research cycle, which focuses on the collaborations between businesses and nongovernmental organizations (NGOs). For example, in 1997, the supermarket chain H-E-B expanded its regional base from... View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy... View Details
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services View Details
- 25 Aug 2022
- News
The Exchange: The Road Ahead for Crypto
of transactions has been added.” And then they move on and start trying to add the next block, and in doing so they form this chain of... View Details
- 25 Jun 2020
- News
Covering All Corners
workflow has not been interrupted. In fact, we’re working at a faster pace than ever before and we’ve seen that it’s possible to do so from home. I’m a person who firmly believes in the value of hard work... View Details
- 01 Jun 2013
- News
Collective Wisdom
and gain energy. A company like SAP has realized that relying on communities is a way to build support for features that customers will value, instead of blindly pushing out solutions View Details
- 01 Sep 2008
- News
The MBA Turns 100
degree’s relevance, asserting that programs have drifted too far into theory that has relatively little use in practice. And they fault business schools for turning out graduates fixated on shareholder value... View Details
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what... View Details
- 23 Oct 2019
- News
Understanding Business Firsthand in South Korea
through which . . . [to learn] about South Korea and its people,” says Nix Maasdorp (MBA 2020). “Our customer interviews enabled us to approach our objective from a much deeper View Details
- 01 Jun 2007
- News
More Faculty Honors
teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing... View Details