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Show Results For
- All HBS Web
(276)
- News (52)
- Research (194)
- Multimedia (1)
- Faculty Publications (42)
- 15 May 2018
- First Look
New Research and Ideas, May 15, 2018
different settings. A coherent framework helps employees develop a deeper understanding of the business, which can lead to improved engagement, creativity, efficiency, and customer service. Publisher's link:... View Details
Keywords: Dina Gerdeman
- 13 Mar 2018
- First Look
March 13, 2018
comparability and credibility. Instrumental variables analysis suggests that increases in sustainability disclosure driven by the regulation are associated with increases in firm valuations, as reflected in Tobin’s Q. Collectively, the evidence suggest that current... View Details
Keywords: Sean Silverthorne
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
consequences of correcting these erroneous beliefs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53126 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By:... View Details
Keywords: Sean Silverthorne
- 06 Sep 2016
- First Look
September 6, 2016
Dillon, and David S. Duncan Abstract—Firms have never known more about their customers, but their innovation processes remain hit-or-miss. Why? According to Christensen and his coauthors, product developers focus too much on building View Details
Keywords: Carmen Nobel
- Web
HBS - Financials | From the Chief Financial Officer
organization, one that applies the skills, tools, and frameworks taught across the School’s programs. Transparency is a cornerstone of this goal. Toward this end, I invite you to review our financial results in detail in the Supplemental... View Details
- 23 Oct 2007
- First Look
First Look: October 23, 2007
board accountability through greater transparency in decision making, more representative vote allocation, or better parliamentary scrutiny. In other words, although civil society efforts have led to some gains in accountability with... View Details
Keywords: Sean Silverthorne
- 11 Mar 2022
- Blog Post
Climate Stories Episode #2: Sam Steyer, Greenwork
because too many customers would get tired of waiting. Jobseekers needed training and connections to good paying jobs, in safe environments. Greenwork seeks companies that provide good-paying jobs with a strong track record of workplace... View Details
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
delivering the goods and services to our customers more effectively than our competitors. Once we decided it was strategic, we had to fix it or suffer the consequences; and no one was willing to suffer the consequences of gradual loss of... View Details
- 26 Jan 2016
- First Look
January 26, 2016
non-English-speaking country and has more English-speaking analysts participating in the call. Our results highlight that when disclosure takes the form of verbal communication, language barriers between speaker and listener affect the View Details
Keywords: Sean Silverthorne
- 15 Jan 2008
- First Look
First Look: January 15, 2008
effect. In general, as the delay between order completion and delivery increases, we find that the same customers spend less, order a higher percentage of "should" items (e.g., vegetables), and order a lower percentage of... View Details
Keywords: Martha Lagace
- 13 Sep 2011
- First Look
First Look: September 13
business. The book describes a conceptual framework, "the culture cycle," for managing culture that comprises setting and meeting expectations; establishing trust, engagement, and ownership among employees and customers that... View Details
Keywords: Sean Silverthorne
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
and similar. These stores had few customers and did little business, but were open long hours, often seven days and six nights. These stores were obviously short of help, shelves were poorly stocked. What carriages were on hand were... View Details
- 02 Aug 2016
- First Look
August 2, 2016
he retained them in the form of repeat purchases. This was an entirely new conundrum in the company. Up to that point, customer repeat purchase rates had been incredibly consistent. Cavens and his executive team had just discovered this... View Details
Keywords: Sean Silverthorne
- 01 Jun 2003
- News
Student Conferences, at a Glance
Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this... View Details
- 15 Dec 2015
- First Look
December 15, 2015
his coauthors, correct some of the misinformation, describe how the thinking on the subject has evolved, and discuss the utility of the theory. They start by clarifying what classic disruption entails—a small enterprise targeting overlooked View Details
Keywords: Carmen Nobel
- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
not photoshopped to perfection but are flawed, vulnerable, and in-your-face. This total transparency generates a level of authenticity and intimacy with audiences that traditional marketing tactics cannot match. He also discusses the... View Details
- 13 Dec 2016
- First Look
December 13, 2016
impact on discriminatory behavior. Smart choices and transparent experimentation can create markets that are both more efficient and more inclusive. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51982 Selection and... View Details
Keywords: Carmen Nobel
- Web
Staff Directory | Baker Library
Collections & Archives Emilie Codega Manager, Customer Engagement Curriculum & Learning Services Debra Cuoco Paper Conservator for Special Collections Special Collections & Archives Debra is a paper conservator responsible for the... View Details
- 01 Sep 2015
- News
The Business of Love
re-create the transparency and social accountability that would come if a couple met offline through a mutual friend. The app populates a user’s dating profile with information and current photos from Facebook; recently Hinge added... View Details
Keywords: April White
- 01 Dec 2013
- News
Curing Health Care
of environmental toxins are powerful, still somewhat mysterious influences on our health. Simple tests that make those tendencies more transparent will result in basic behavioral changes and healthier lives overall. "Things are about to... View Details