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- All HBS Web (853)
- Faculty Publications (130)
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- 23 Jun 2015
- First Look
First Look: June 23, 2015
Abstract—Sarcasm is ubiquitous in organizations. Despite its prevalence, we know surprisingly little about the cognitive experiences of sarcastic expressers and recipients or their behavioral implications. The current research proposes and View Details
Keywords: Sean Silverthorne
- 31 May 2011
- Research & Ideas
Japan Disaster Shakes Up Supply-Chain Strategies
The full cultural and sociological aftershocks of the earthquake in Japan—the worst disaster to hit the country since World War II—are washing like a tsunami across many industries as manufacturers and their customers scramble to replace... View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
nation developed organized sales forces to the same degree as the United States by the early twentieth century. For the average salesman, used to traveling more or less on his own (and at that time, almost all were male), this meant a number of changes. Now his routes... View Details
Keywords: by Laura Linard
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer... View Details
Keywords: by Roberta Holland
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
idea of reliable and safe and tested on humans, on people. Frazier: Yes. On large numbers of people. Neeley: On large numbers of people. Frazier: Yes. There are a lot of examples of vaccines in the past that have stimulated the immune... View Details
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
Abstract—People demonstrate an impressive ability to self-deceive, distorting misbehavior to reflect positively on themselves—for example, by cheating on a test and believing that their inflated performance reflects their true ability.... View Details
Keywords: Sean Silverthorne
- 28 Oct 2014
- First Look
First Look: October 28
between following a prosocial norm and self-regulation. We tested 433 children between 6 and 13 years of age in two variations of the Dictator Game (DG). Children were asked what they should or would give in the game and then played an... View Details
Keywords: Carmen Nobel
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
for the multi-stakeholder approach. In 2011, he told shareholders, “My job is not to serve shareholders, but to serve Unilever’s customers and consumers.” He then suspended quarterly earnings reporting, enabling executives to concentrate... View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
to a well-known and admired model of industrial organization—General Motors. We will also compare the theoretical model to a much-admired high-technology firm, Hewlett-Packard. Finally we will propose a research project that would test... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
study how transparency into the levels and changes of relative sustainability performance affects consumer choices. Our work considers two forms of transparency: process transparency, in which customers receive information about the... View Details
Keywords: Dina Gerdeman
- 01 Jun 2015
- Research & Ideas
The Surprising Benefits of Oversharing
to Answer. When John and colleagues tested these various conditions, they found that participants were much more likely to choose a dating partner who answered all the questions, rather than someone who chose not to answer. Surprisingly,... View Details
Keywords: by Michael Blanding
- 04 Dec 2019
- Book
Creating the Experimentation Organization
When customers log onto Booking.com—the world’s largest online accommodations platform—they might naturally assume they are seeing the same website as every other customer logged on at the same time. In... View Details
Keywords: by Michael Blanding
- 11 Feb 2014
- First Look
First Look: February 11
market transactions. Theoretical predictions of a model of household division and land transactions are successfully tested using household panel data from West Bengal spanning 1967-2004. The tenancy reform lowered inequality through its... View Details
Keywords: Sean Silverthorne
- 18 Jun 2013
- First Look
First Look: June 18
mid-2012 Lit Motors had created both engineering and design prototypes and conducted initial customer tests on less than $750,000 of investment. Lit Motors' founder, Daniel Kim, had started the company to... View Details
Keywords: Anna Secino
- 21 Aug 2012
- First Look
First Look: August 21
customs and port authority data on the international shipments of all U.S. publicly-traded firms, we show that firms are significantly more likely to trade with countries that have a strong resident population near their firm... View Details
Keywords: Sean Silverthorne
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
highly talented employees, who produce great value for the organization but may go about it in ways that test normal work-day structures or departmental rules and cause internal conflict. With insight offered from professional jazz... View Details
Keywords: by Martha Lagace
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 22 Apr 2022
- Research & Ideas
Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance
if restricting background checks might backfire, especially if employers resort to racial stereotypes to guess who might have a criminal record—and avoid hiring those people. So the researchers conducted field experiments involving the hiring decisions of nearly 1,000... View Details
Keywords: by Jay Fitzgerald
- 18 Sep 2012
- First Look
First Look: September 18
initial socialization focused on personal identity (emphasizing newcomers' authentic best selves) led to greater customer satisfaction and employee retention after six months, compared to (a) socialization that focused on organizational... View Details
Keywords: Sean Silverthorne
- 12 Jul 2011
- First Look
First Look: July 12
implementation of firm strategy). Thus, agency theory predicts managers will, on average, use the discretion in SFAS 142 consistent with private incentives. We test these hypotheses in a sample of firms with market indications of goodwill... View Details
Keywords: Carmen Nobel