Filter Results:
(482)
Show Results For
- All HBS Web
(1,986)
- People (2)
- News (482)
- Research (1,034)
- Events (4)
- Multimedia (13)
- Faculty Publications (328)
Show Results For
- All HBS Web
(1,986)
- People (2)
- News (482)
- Research (1,034)
- Events (4)
- Multimedia (13)
- Faculty Publications (328)
Sort by
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
for our users and, in the process, increase our customer lifetime value (e.g., our successful decision to repurpose our video content into textbooks).” Guram: “I remember that the TOM case on Cincinnati Children’s Hospital was really... View Details
- 01 Sep 2011
- News
Capitalism’s False Mantra
of hedge funds, and encourage companies to contribute positively to society. The National Football League is Martin’s exemplar because it does all it can do to improve the customer experience while ensuring... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
Principles Áslaug Magnúsdóttir Customizing Couture Online Customizing Couture Online Jamal Motlagh Taking Tailoring High Tech Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number... View Details
- 01 Sep 2008
- News
Faculty Books
their experience that they tell their stories to others, persuade them to try a product, and provide constructive criticism and new product ideas. Employee-owners are so enthusiastic about their organization that they infect View Details
- 01 Mar 2010
- News
Money Matters
Indian stock market was booming, and investors had grown accustomed to outsized returns. Then the bottom fell out. The financial crisis spawned in the United States reverberated around the globe during the summer and fall of 2008, and iTrust’s fledgling View Details
- 01 Dec 2017
- News
Case Study: The Doctor Deficit
you’re doing today will change as you evolve. Don’t give the doctors and hospitals a suboptimal experience on their first try with your service. Don’t let the VC hype force you to expand faster than you should. (I say this as a health... View Details
Keywords: April White
- 26 May 2016
- News
Thomas J. Tierney, MBA 1980
organization. “When we launched Bridgespan, the phrases ‘social entrepreneur’ and ‘venture philanthropy’ did not exist. We took a page out of Bain & Company’s book about how to add value, customizing it for the social sector to create... View Details
Keywords: Susan Young
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America because of Melvin’s View Details
- 26 Apr 2011
- News
Do You See What I See?
already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11)... View Details
- 12 Jul 2011
- News
Phone Fun
cited Phones 4u’s claim “to be the UK’s fastest-growing independent mobile phone retailer” and Braterman’s role in helping the company double its share of pay-as-you-go cell phone customers last year on a marketing budget that was “less... View Details
- 01 Sep 2008
- News
The Levitt Brand
Globalization of Markets” (1983). With nearly 900,000 reprints sold to date, “Marketing Myopia” posed a question that reverberates nearly fifty years later: “What business are you really in?” “An industry begins with the customer and his... View Details
- 04 Nov 2019
- News
A Home for Startups
age groups, because they all want to come and collaborate. Younger people can learn from the experiences of the older people and vice versa. “I think one thing that I took away from my business school View Details
Keywords: work space
- 17 Feb 2011
- News
Field Report: Rwanda
a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its satellite television business. “We... View Details
- 01 Sep 2012
- News
On a Sound Track
the most? I’ve taken different skills from different places. I spent some time at a small entrepreneurial venture in Dallas, where I had hands-on experience in manufacturing, supply chain, and selling. I worked for a while as a hotel... View Details
- 26 Jan 2016
- News
The First Five Years: Jill Applebaum (MBA 2015)
rewarding. From time to time, we’ll receive unsolicited emails from customers who tell us they can’t live without our product. Those touches of positive reinforcement definitely keep us motivated and energized. It also helps that Jillian... View Details
- 08 Aug 2018
- News
Getting Life Back in Balance
and prepared to return home with a new perspective. The bonds forged during this experience remain, as the group stays in contact. Gower notes that the one-on-one coaching that he and the other participants received with an experienced... View Details
Keywords: Jennifer Myers
- 01 Apr 2001
- News
Books: Brand New
listening to customers by means of ongoing two-way communication; and building organizational capabilities that delivered on the promise of their brands. From Wedgwood’s making of a large market for his china in 18th-century Britain, to... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and products created, as well as the customers served by those efforts. The Visor PDA uses the same operating system as the... View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
Smith. Not only has Starbucks created a "third place" for the customer between work and home, but it has also launched a number of environmental and community-oriented initiatives. "We have a great culture in this company," Smith... View Details
- 01 Dec 2018
- News
A Force for Good
customer service and administration. “We connect them to great candidates they might otherwise overlook,” he says. Skillist’s job application platform omits a candidate’s name and other identifying information, adding instead more robust... View Details