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Show Results For
- All HBS Web
(1,795)
- People (8)
- News (369)
- Research (344)
- Events (10)
- Multimedia (7)
- Faculty Publications (169)
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- 02 Apr 2001
- What Do You Think?
Telecommuting: Dangerous to Health?
other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of... View Details
Keywords: by James Heskett
- 07 Jun 2019
- Book
Are You a Digital Manager?
relationships in the course of doing their work. So you already have a set of contacts. What’s needed, though, is not merely contacts but a network: a set of ongoing, enduring relationships with those you depend on and who depend on you,... View Details
Keywords: by Martha Lagace
- 31 Oct 2014
- Op-Ed
Ebola’s Call To Arms About Disaster Preparedness
First of all, many more Americans will die of heart attacks than will ever die of Ebola. This is not like smallpox, whose spread can only be controlled with great difficulty. The nature of the disease is that, because it can only pass from person to person through... View Details
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
employee loyalty in organizations with large numbers of workers in direct contact with customers. The new movie Moneyball (and the book on which it is based) extol the virtues of employing nontraditional thinking and measurement in major... View Details
Keywords: by James Heskett
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54727 forthcoming Journal of Applied Psychology Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy By: Schilke, Oliver, and Laura Huang Abstract—Organizational... View Details
Keywords: Dina Gerdeman
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Successful retailers connect with customers via loyalty programs at three levels. The first is an introduction of sorts: the customer receives a generic reward for enrolling in the program. At the second level, the retailer contacts the... View Details
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
Of The 'less Glamorous' Among Internet-related businesses, growth was swift within organizations that the report terms the "consumer-facing layer," companies having direct contact with consumers including Facebook, YouTube, and... View Details
- 04 May 2007
- What Do You Think?
How Do Managers Think?
educating our employees to recognize symptoms of 'poor health' so that they are able to self-identify themselves to their managers?" And Ulysses U. Pardey said, "(In their training, doctors) are in real contact with what they... View Details
Keywords: by Jim Heskett
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
therefore establish a "relationship" that allows them to maintain contact with their customers over the long term. Recognizing this new reality and dealing with it proactively is the single most important dimension of enterprise... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
Japanese managers in foreign locations engaged in nemawashi and ringi by intensive telephone contact and frequent exchanges of visits between headquarters in Japan and the overseas units. View Details
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
way when it introduced faster, larger expresso machines that ruined the service experience for baristas and customers alike by shortening the contact time and obstructing their view of each other. Satisfying customers is not enough. Great... View Details
- 04 Jun 2001
- Research & Ideas
Why dot.coms Will Rise Again
commonly reach into their network of contacts for the expertise they need for a given company, she observed. Based on her interviews with around seventy people—VCs, MCs, and entrepreneur teams they were coaching—and several HBS case... View Details
Keywords: by Martha Lagace
- 13 Sep 2012
- Research & Ideas
Why Public Companies Underinvest in the Future
and are in much closer contact with them. "Very often it's even the manager himself who's a large shareholder," Farre-Mensa says. Second, even external investors in private firms tend to have a much closer relationship with the... View Details
Keywords: by Maggie Starvish
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
of having cases written about them? How do you work with reluctance or hesitation? A: Most Japanese companies I contacted to ask for cooperation to develop cases have been quite cooperative. I believe that the high academic standards of... View Details
Keywords: by Cynthia Churchwell
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
519-011 Hubble Contact Lenses: Data Driven Direct-to-Consumer Marketing As its Series A extension round approaches, the founders of Hubble, a subscription-based, social-media fueled, direct-to-consumer (DTC) brand of View Details
Keywords: Dina Gerdeman
- 23 Nov 1999
- Research & Ideas
What’s Your Strategy for Managing Knowledge?
allows many people to search for and retrieve codified knowledge without having to contact the person who originally developed it. That opens up the possibility of achieving scale in knowledge reuse and thus of growing the business. Take... View Details
- 16 Oct 2006
- Research & Ideas
Report from China: The New Entrepreneurs
Beverage, Shanda, Fosun, Focus, and Tsinghua University. Purpose: Begin to comprehend some of the fundamental changes in the Chinese economic and social system, and how entrepreneurship is being facilitated to play a role in this. Also important: Make View Details
Keywords: by Sean Silverthorne
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
IR group, the cases document how both companies share many best practices in IR principles, such as the goal of getting managers directly in contact with investors, the need for consistency in reporting over time, and the desire to be... View Details
- 12 Sep 2012
- Research & Ideas
The Unexpected Link Between Cadavers and Careers
initiate the contact with the program by asking for an enrollment sheet, but then would go on to request an additional sheet for the other spouse to enroll." Seeking to help donation programs improve and target their outreach... View Details
- 05 Aug 2002
- Research & Ideas
Understanding the Process of Innovation
feedback on every idea, his reputation for deep knowledge, and the impressive industry contacts he's acquired have earned him a loyal following: his idea-generation process yields 200 interesting concepts a month. The Winnowing Phase The... View Details
Keywords: by Loren Gray