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  • 21 Mar 2011
  • Research & Ideas

Are We Thinking Too Little, or Too Much?

instance, a manager might hire or disqualify job candidates based on whether they make good eye contact during an interview, just because past candidates who made good eye contact ended up performing well at... View Details
Keywords: by Carmen Nobel
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements, expertise, and financing. The company had outpaced its competitors by building the most populous online business network, but... View Details
Keywords: Sean Silverthorne
  • 01 Aug 2012
  • What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

several people have contacted me recently requesting introductions to leaders who have successfully taken their organizations through the size barrier of roughly a billion dollars in sales or several thousand employees without taking a... View Details
Keywords: by James Heskett; Manufacturing; Financial Services
  • 15 Apr 2019
  • Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell.  Shell is a doctoral student at Harvard Business School, and Buell is the UPS... View Details
Keywords: by Katherine Vizcardo and Danielle Kost; Service
  • 10 Aug 2016
  • Research & Ideas

Prospective Students Steer Clear of Schools Rocked by Scandal

They collected application data using the US Department of Education’s Integrated Postsecondary Education Data System database, and when data for a particular college wasn’t available, they contacted the school’s admissions office for... View Details
Keywords: by Dina Gerdeman; Education
  • 13 Jun 2012
  • HBS Case

HBS Cases: A Startup Takes On the Credit Ratings Giants

and 2009, when the field of ratings seemed ripe for upheaval, Becker learned of several planned rating agency start-ups, including what would become KBRA. When the firm lured ex-Moody's executive Jerome Fons, whom Becker knew, "I View Details
Keywords: by Maggie Starvish; Banking; Financial Services
  • 24 Jan 2005
  • Research & Ideas

Entrepreneurial Hospital Pioneers New Model

was greatly inspired by his contact with Mother Teresa. He wrote, "One day, Mother Teresa, who at that point of time was convalescing in the intensive care unit of the hospital, saw me examining a 'blue baby.' After a few minutes of... View Details
Keywords: by Martha Lagace; Health
  • 10 May 2004
  • Research & Ideas

Rethink the Value of Joint Ventures

some way—there's no substitute for real contact with the whole organization. Finally, specify simple exit provisions at the onset and then don't be afraid to walk and go it alone. I think understanding and then incorporating risk-return... View Details
Keywords: by Cynthia Churchwell
  • 02 Apr 2001
  • What Do You Think?

Telecommuting: Dangerous to Health?

other…Technology robs us of the close contact we seek, and are reinforced by, in the learning cycle." But respondents who telecommute don't see it that clearly. Alan Carswell points out that: "One main characteristic of... View Details
Keywords: by James Heskett
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

but going without formal organizational membership also has its challenges. I am also looking forward to opening new fields on organizational gray zones. Gray zones operate at the intersection of the legal and illegal boundary. I welcome suggestions from readers as to... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 10 Dec 2013
  • First Look

First Look: December 10

August 2013 Journal of Accounting Research Private Interaction Between Firm Management and Sell-Side Analysts By: Soltes, Eugene F. Abstract—Although sell-side analysts often privately interact with managers of publicly traded firms, the private nature of this View Details
Keywords: Sean Silverthorne
  • 31 Oct 2014
  • Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

First of all, many more Americans will die of heart attacks than will ever die of Ebola. This is not like smallpox, whose spread can only be controlled with great difficulty. The nature of the disease is that, because it can only pass from person to person through... View Details
Keywords: by Gautam Mukunda; Health
  • 10 Feb 2003
  • Research & Ideas

Women at Work

former Bain associate Persistency Pays Kelly Cook had wanted to work at Continental Airlines for as long as she could remember. As a young, recently divorced mother of one, she began temping in the Houston area while applying for every permanent job she could at... View Details
Keywords: by Wendy Guild
  • 26 Jul 2004
  • Research & Ideas

A Better Way to Negotiate: Backward

the valuation work on this somewhat unorthodox deal. After initial contact with the CEO, we spent a great deal of time ensuring that the key analyst bought into the deal. When intensive negotiations finally began with the CEO, the... View Details
Keywords: by James K. Sebenius
  • 18 Nov 2014
  • First Look

First Look: November 18

business model and analyzes how his firm evolved into a diversified business group. The research supports prevailing explanations of business groups, which identify the role of institutional voids, government policies, and contact... View Details
Keywords: Sean Silverthorne
  • 04 Jun 2001
  • Research & Ideas

Why dot.coms Will Rise Again

commonly reach into their network of contacts for the expertise they need for a given company, she observed. Based on her interviews with around seventy people—VCs, MCs, and entrepreneur teams they were coaching—and several HBS case... View Details
Keywords: by Martha Lagace
  • 12 Jun 2019
  • Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

“Good entrepreneurs are learning machines, so they’re always asking for advice and guidance from multiple sources of expertise, including their investors. In fact, the best founders are outstanding at squeezing every bit of insight, advice, and View Details
Keywords: by Julia Austin
  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

allows many people to search for and retrieve codified knowledge without having to contact the person who originally developed it. That opens up the possibility of achieving scale in knowledge reuse and thus of growing the business. Take... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting
  • 16 Oct 2006
  • Research & Ideas

Report from China: The New Entrepreneurs

Beverage, Shanda, Fosun, Focus, and Tsinghua University. Purpose: Begin to comprehend some of the fundamental changes in the Chinese economic and social system, and how entrepreneurship is being facilitated to play a role in this. Also important: Make View Details
Keywords: by Sean Silverthorne
  • 03 Jan 2017
  • First Look

January 3, 2017

School Case 217-018 Rose Electronics Distributing Company Itamar Frankenthal was evaluating bank loan proposals to finance his acquisition of Rose Electronics Distributing Company (“Rose”). He contacted 40 small and large banks that lent... View Details
Keywords: Carmen Nobel
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