Consulting Services - Publications - Faculty & Research

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

correlation vs. cause and effect. As commenter Diogenes put it, “Prove with a cogent methodology that racial and gender diversity lead to greater profitability. Prove causation, not correlation (which studies to date primarily by View Details

Keywords: by James Heskett

04 Nov 2013
Research & Ideas

The Real Cost of Bribery

payment, how it was detected, and the way the firm responded to the bribe after it was uncovered. To test the hypothesis, Serafeim evaluated data from the forensic services practice of PricewaterhouseCoopers, which provides global View Details

Keywords: by Carmen Nobel

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

generalized toolkits to business users or get bogged down in custom software consulting engagements that solve nonrepeatable use cases. There are more opportunities today for entrepreneurs to focus on solving vertical problems than... View Details

Keywords: by Rocio Wu

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

26 Mar 2006
Research & Ideas

The Office of Strategy Management

surrounding the success that organizations have in executing strategy is low. Our article, "The Office of Strategy Management," using data from a Bain Consulting study, notes that seven out of eight companies in a global sample... View Details

Keywords: by Martha Lagace

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

merely consulting daily foreign exchange rates—many others require interpretations of ambiguous information. Auditors and their clients have considerable leeway, for example, in answering some of the most basic financial questions: What's... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Financial Services; Financial Services

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

consulting; and 46 percent of Yale graduates took jobs in financial services and 15 percent took jobs in consulting.13 The boom in jobs in financial services and consulting... View Details

Keywords: by Martha Lagace; Education

21 Feb 2005
Op-Ed

Is Business Management a Profession?

requirement of passing a standard exam before being admitted to practice, nor are senior managers, investment bankers, or consultants required to participate in continuing education. There is no explicit obligation, for example, for... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

05 Mar 2012
Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

Still, Penney's pricing plan is risky. "Every day prices will not be as low as the biggest discounts that [the company] once offered," pricing consultant Rafi Mohammed wrote in a recent Harvard Business Review blog. "Instead, its pitch to... View Details

Keywords: by Kim Girard; Retail

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

profit is by selling complementary goods and services. For example, IBM sells consulting services and proprietary software that are complementary to the OS software it develops, and Sun sells complementary... View Details

Keywords: by Julia Hanna; Web Services

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

accomplish," he says. The toughest thing for most people is initiating this type of discussion, DeLong continues. In his work with professional service firms, he's found that many people would rather work 80 hours per week than hold... View Details

Keywords: by Paul Michelman

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

teaching, and consulting over the past ten years, I have come to understand more deeply than ever that the best managers are those who have an appetite for learning and are willing to work on themselves. Management is very hard; even the... View Details

Keywords: by Linda Hill

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to... View Details

Keywords: by Nick Morgan

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect your clients ITCleaning is an... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

10 Feb 2003
Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

customer values of convenience, availability, product or service functionality, and relationship, creates a reason for the customer to buy. But, you also must eliminate reasons for the customer not to purchase. Various adjunct services,... View Details

Keywords: by Benson P. Shapiro

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

the key risk factors have developed from a pressure to enhance productivity, eliminate waste, remove supply chain duplication, and drive for cost improvement," says William L. Michels, CEO of consulting firm ADR North America, Ann... View Details

Keywords: by David Stauffer

15 Nov 2011
First Look

First Look: November 15

Purchase this case:http://cb.hbsp.harvard.edu/cb/product/412045-PDF-ENG Michael Lester at Lachlan Consulting Anthony J. Mayo and Joshua D. MargolisHarvard Business School Case 412-041 Michael Lester, a View Details

Keywords: Sean Silverthorne

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

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19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

employed in a pilot test with the General Services Administration (GSA). Harvard Business School’s Francesca Gino. “Most of my research projects are motivated by puzzles or strange patterns of behavior I see in the real world,” she says.... View Details

Keywords: by Carmen Nobel; Education

20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

get a startup successfully off the ground in the electronic economy. Venture Capital as a Commodity "We definitely see a major shift occurring in the venture capital community," said Corey, who co-founded the Web consulting firm... View Details

Keywords: by Kenneth Liss

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