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  • April 2014 (Revised July 2017)
  • Case

The Park Hotels: Revitalizing an Iconic Indian Brand

By: Jill Avery and Chekitan S. Dev
Priya Paul, chairperson of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy had identified three areas of concern: the... View Details
Keywords: Organizational Change and Adaptation; Product Positioning; Competition; Brands and Branding; Accommodations Industry; India
Related

    Sunil Gupta

    Co-Chair, Driving Digital Strategy

    Sunil Gupta is the Edward W. Carter Professor of Business Administration and  co-chair of the executive program on Driving... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • August 2012
    • Case

    Jess Westerly at Kauflauf GmbH

    By: John J. Gabarro and Colleen Kaftan
    Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing provider of subscription enterprise software headquartered in Heidelberg, Germany. Only months into her job, outsider... View Details
    Keywords: Applications and Software; Organizational Culture; Organizational Change and Adaptation; Change Management; Leading Change; Behavior; Salesforce Management; Social and Collaborative Networks; Planning; Web Services Industry; Germany
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      Leslie K. John

      Leslie K. John is a Professor of Business Administration at Harvard Business School. Currently, she teaches on the topics of Negotiation, Marketing and Behavioral Economics in various Executive Education courses, including in the Program for Leadership Development.... View Details

      Keywords: diet services; diet services; diet services; diet services
      • Profile

      Eryn Schultz

      Why was earning your MBA at HBS important to you? I decided to apply to business school because I wanted to pivot away from strategy consulting and move into an operations focused role at a mission-oriented organization. While I had... View Details
      Keywords: Services; Services

        Suraj Srinivasan

        Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

        Keywords: financial services; financial services

          Steven C. Wheelwright

          Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

          Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details

            Rosabeth M. Kanter

            Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

            Keywords: consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting; consulting
            • September 2019 (Revised June 2021)
            • Case

            Blenheim Chalcot

            By: John R. Wells and Benjamin Weinstock
            In April 2019, Manoj Badale and Charles Mindenhall, co-founders of Blenheim Chalcot, were contemplating how they might go about developing their portfolio. Since founding the company as an internet consultancy called netdecisions in 1998, Badale and Mindenhall had... View Details
            Keywords: Venture Capital; Entrepreneurship; Business Model; Growth and Development Strategy; United Kingdom; United States; India
            Related

              Lynn S. Paine

              Lynn Sharp Paine is a Baker Foundation Professor and John G. McLean Professor of Business Administration, Emerita, at Harvard Business School. A member and former chair of the General Management unit, she has served in numerous leadership positions including Senior... View Details

                Alan D. MacCormack

                Alan MacCormack is the MBA Class of 1949 Adjunct Professor of Business Administration at the Harvard Business School, a member of The Digital, Data, and Design (D^3) Institute at Harvard, and a core faculty member... View Details

                Keywords: automotive; communications; computer; e-commerce industry; electronics; high technology; information technology industry; internet; semiconductor; software; telecommunications; venture capital industry

                  David G. Fubini

                  David G. Fubini is a Senior Lecturer in the Organizational Behavior Unit and leader of the Leading Professional Services Firm and Mergers & Acquisitions Programs for Harvard Business School’s Executive Education. His MBA teaching has concentrated on teaching the... View Details

                  • October 2019 (Revised January 2020)
                  • Case

                  Fixing Facebook: Fake News, Privacy, and Platform Governance

                  By: David Yoffie and Daniel Fisher
                  Mark Zuckerberg founded Facebook based on the idea that connecting people was a fundamentally good thing—and a way to turn a handsome profit. But from the beginning, Facebook received criticism both for how it handled user privacy and how it curated user-generated... View Details
                  Keywords: Platform; Governance; Privacy; Internet and the Web; Corporate Governance; Ethics; Business and Government Relations; Strategy; Digital Platforms; Web Services Industry
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                    Rohit Deshpande

                    Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

                    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
                    • July 2010 (Revised March 2013)
                    • Case

                    Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts

                    By: Robert G. Eccles and Kerry Herman
                    Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
                    Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Consulting Industry
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                      Kris Johnson Ferreira

                      Kris Ferreira is the Edgerley Family Associate Professor of Business Administration in the Technology and Operations Management (TOM) Unit. She teaches the Supply Chain Management course in the MBA elective curriculum and analytics in numerous Executive Education... View Details

                      Keywords: retailing
                      • March 2001 (Revised February 2004)
                      • Case

                      International Profit Associates

                      By: Ashish Nanda, Thomas J. DeLong and Monica Mullick
                      Describes the work environment, systems, and processes that allow International Profit Associates (IPA) to follow a systematic four-step approach to providing advisory service to small business owners. View Details
                      Keywords: Organizational Structure; Business Processes; Business Model; Consulting Industry
                      Related

                        Lauren H. Cohen

                        Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

                        Keywords: financial services; financial services; financial services; financial services; financial services; financial services
                        • June 2013
                        • Case

                        Ken Traub at American Bank Note Holographics

                        By: Suraj Srinivasan and Michael Norris
                        Ken Traub is hired as CFO for American Bank Note Holographics, the market-leading security holograph company in January 1999, but discovers on his first day that the company has misstated its financials and resigns. After consulting with the company for the next... View Details
                        Keywords: Information Technology; Moral Sensibility; Earnings Management; Crime and Corruption; Personal Development and Career; Management Teams; Service Industry; Service Industry; United States
                        Related
                        • 12 Dec 2006
                        • First Look

                        First Look: December 12, 2006

                        people) or not served at all. Third, the products and services they offer are simpler and cheaper than alternatives, but recipients view them as good enough. Fourth, they bring in resources in ways that initially seem unattractive to... View Details
                        Keywords: Martha Lagace