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  • All HBS Web  (1,888)
    • People  (8)
    • News  (622)
    • Research  (827)
    • Events  (2)
    • Multimedia  (6)
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  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

should be careful about the extent to which they engage in informal exchanges both within and outside their organizations. "Once you start engaging in these informal tit-for-tat exchanges, it may increase your susceptibility to... View Details
Keywords: by Dina Gerdeman
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

underlying reason why: Leaders often get stuck in echo chambers that merely reinforce their own ideas, says Harvard Business School Professor Michael Beer. Meanwhile, lower-level employees are often fully aware of the problems that plague... View Details
Keywords: by Dina Gerdeman
  • 04 Aug 2003
  • Research & Ideas

Shackleton: An Entrepreneur of Survival

indeed, Scott became a martyr, a great hero for English history. This meant that Shackleton was perceived to be out of the loop when he started to raise money. And as the winds of what would become World War I View Details
Keywords: by Martha Lagace
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

right industry and time to start new ventures. Entrepreneurs with demonstrated market timing skill are also more likely to outperform industry peers in their subsequent ventures. This is consistent with the view that if suppliers and... View Details
  • 29 Jan 2018
  • Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

hundreds of individuals spanning physical, organizational, cultural, geographic, and professional boundaries. Engineers, geologists, drilling specialists, and more came together from different organizations, sectors, and nations to work on the immensely challenging... View Details
Keywords: by Amy C. Edmondson; Mining
  • 27 Feb 2023
  • Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

late on average by 21 minutes. 11.6 percent of shifts were marked absent. Employees missed the start of morning shifts—between 6 a.m. and noon—most. Part-time workers struggled most with coming in on time. One employee’s lateness or... View Details
Keywords: by Ben Rand; Retail
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

—Buell explains in a new working paper, “Last Place Aversion in Queues.” "If I can’t look behind me and see someone else is willing to wait longer than me, I start to question whether waiting in line is worthwhile” Buell’s research... View Details
Keywords: by Michael Blanding; Retail; Service
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

Hospitals have the option of enrolling only their hard-to-match patient-donor pairs, while conducting easily arranged exchanges internally. This behavior has already started to be observed. We show that the cost of making it individually... View Details
Keywords: Sean Silverthorne
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

to achieve. But each also has costs, often unintended. The problem managers face is resolving the tension between E and O in a way that obtains the benefits of each and minimizes the negative consequences of each. Too often, these... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

unforeseen problems or opportunities. In doing so, they need to balance flexibility and speedy reaction times with long-term strategic focus. It is difficult to get this balance right! When surveyed on execution challenges, 29 percent of... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 10 May 2022
  • Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

For generations, American workers have dreamed of striking out on their own, starting their own business, being their own boss—and ideally making a lot of money in the process. That sentiment appears to be alive and well today, amid an... View Details
Keywords: by Jay Fitzgerald
  • 22 Feb 2018
  • Book

The New History of American Capitalism

Since the start of the 2000s, historians have renewed their interest in capitalism, two Harvard professors observe in their new book, American Capitalism: New Histories. One of the primary contributing factors for this, according to Sven... View Details
Keywords: Manufacturing
  • 13 Jan 2023
  • Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details
Keywords: by Rachel Layne
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

but tightly interweaved sections, the book's chapters provide regional surveys of the practice of global history on all continents, review some of the research in four core fields of global history, and consider a number of problems that... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2014
  • First Look

First Look: September 2

faced and an inability to respond effectively once they did. We focus particularly on the problems GM encountered in developing the relational contracts essential to modern design and manufacturing. We discuss a number of possible causes... View Details
Keywords: Sean Silverthorne
  • 03 May 2016
  • First Look

First Look, May 3, 2016

operated over 11,500 stores in 40 states at the start of 2015 but had recently been rebuffed in a tender offer for its leading rival, Family Dollar. Though Dollar General had held talks with Family Dollar as early as 2013, Family Dollar... View Details
Keywords: Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

inside-out perspective become attached to what they produce and sell and to their own organizations. In contrast, the outside-in perspective starts with the marketplace and delves deeply into the problems... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

actions. As a whole, are those impacts positive or negative? Ultimately, if a company is making a bad impact, however unintended, Sucher and Gupta say the public looks to a company to own up to the harm it has caused, starting with a... View Details
Keywords: by Lane Lambert
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

The dot-com boom of the 1990s had changed the rules of business forever, it seemed; all you needed was a sexy IPO, cold nerve, and the magic carpet of momentum trading. But even as entrepreneurs and venture capitalists were dismissing... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

important technical problems to be solved. Once the problem is solved, the solution in combination with organizational boundaries and property rights can be used to capture a stream of rents. The tools a... View Details
Keywords: Sean Silverthorne
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